[Resolved] Hitachi Split Air Conditioner — Very bad service & result | |||
I bought 2 units(0.9TR & 1.2TR) of split a/c s from Mumbai & they were installed on 12/03/2011. Initially 1 unit had some vibration problems, which the installation guy could not rectify, but next day the other guy could, just by positioning the condenser unit. Well, from next night, I observed some abnormal sound from the condenser unit of another unit (0.9TR). I stopped the unit & lodged the complaint next day. It was attended in 2-3 days & it was found that the DC Motor Fan wasn't running on demand, while the compressor starts. Service reps replaced some card. but I observed same problem same night. Whenever unit starts after running for 2-3 hrs, its DC Fan in condenser unit doesn't start, making very abnormal noise. Fan starts, only after turning its blade externally (like many of the fan in Mumbai local trains). I lodged the complaint last month, but the guys closed the complaint directly without attending it, putting a remark that address is wrong. And I realized it today, when I tried to inquire about the complaint status. It's really very disappointing. In today's market, any customer is only buying Hitachi for quality, by paying all that extra premium cost. And, to go through all such grief is the last thing one would ever think of. So, Hitachi really need to work on this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
61%
Complaints
1530
Pending
0
Resolved
927
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Hitachi split air conditioner — NO SERVICE IN SPITE OF REPEATED REMINDER ON PHONE AND ON LINE
WE HAVE REGULARLY TELEPHONED FOR THE SERVICE OF SPLIT AIR CONDITIONER MAKE HITACHI AND HAVE ALSO MADE COMPLAINTS ON LINE BEFORE THE EXPIRY OF OUR WARRANTY BUT NOTHING HAS BEEN DONE SO FAR BY THE HITACHI COMPANY.THEY HAVE ALWAYS BEEN GIVING FALSE ASSURANCES THAT IT WILL BE DONE IN 24 HRS.TIME.COMPLAINT NO. [protected]