[Resolved]  Hitachi Window AC — Complaint partially resolved

Address:

East Delhi, Delhi

This is in regard to Complaint No. [protected] in respect of Hitach Window AC (Kaze plus) purchased on 09.05.13, installed on 10.05.13.

After installation there was noise in the AC, Inlet outlet lever was jammed and swing was also not working. Person installing the AC asked to wait for 2-3 days and it will work smoothly.

After that when it was not working satisfactorily complaint was lodged with Hitachi (Complaint No. [protected] dated 22.05.13) to check the noise, , Inlet outlet lever and swing of AC. One technician named ‘Rajan’ phone # XXXXXX2088 came and resolved the complaint partially. Then on 28.05.13 we called customer care no of Hitachi and spoke to Ms Dhara. She assured that complaint is still open and will be attended soon – which apparently never was attended.

I wonder such a big Brand in FMCG is providing such kind of bad service.

Can HITACHI do anything to resolve this issue and close this open complaint.

Does Hitachi at any time checks the status of complaints lodged with them?