From:
"gaurav chandak"<chandakgaurav1976@rediffmail.com> | Add to Address book |This is spam



To: <customerservice@hitachi.co.in>


Subject: Re: Drain Tray not received


Date: Wed, 27 Oct 2010 14:30:57 IST


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Hi,

I had purchased Hitachi Window AC on 15-Jun-10 from Mega Electronics, Delhi. During installation, the mechanic discovered that the drain tray is not available in the package. I immediately called up the dealer who asked me to inform the service centre.

I had made repeated requests to the service centre, and every time the request is closed without resolution. I have also told the service engineer who visited for servicing and mentioned in the service request form. The person told me that in case I need the tray, I would have to pay for it separately.
Had the tray got broken, I would have paid for it, but here I have not received it at all.


I would request to address my grievance and provide me with the drain tray else I will be compelled to go to CONSUMER FORUM.

It seems no one is interested in resolving the customer trouble. If I had paid the price for entire AC, why will I buy the drain tray separately.