[Resolved]  Home Town Noida — defective bed

Home Town — DEFECTIVE BED

Purchased a bed on 16/11/2008 but had to wait for three days to receive it. Had to fight with the company for its fitting to be done on the same day because I was promised the same on the date of purchase. Now to make the things worse the bed is defective, I tried calling them after 11:30 but the machine answer that you should call during their working hours which happens to be 11:30 a.m.

Now finally when they answered my call, their system is down for two days, so manually they have taken the complain and have requested to wait till evening to hear from them. What do they expect from the customer is to pay the bill before the delivery of the product and run after them for their rights.
It has been a horrible experience

At the outset our apologies for the inconvenience you have faced. We appreciate your effort in reaching out to us.

The delivery and the fitment complaint is closed now.

Request you to Kindly update your feedback on this website after the complaint is closed.

Home Town — Defective Bed delivered

Hi,

I bought a couple of items from hometown (Double Bed with Mattress, Three Door Wardrobe, Bookshelf).

The bed and the bookshelf was delivered day before yesterday with no mention on the delivery for the other items.

Yesterday fitment team came fitted the bed and the shelf. During fitting it was found that the back plank of the bed was short by an inch.

Now when the complaint was lodged by me. They initially denied to take the complaint and then later thay mentioned that they have logged the complaint but denied to give any complaint number.

Most importantly they have not given us a bill rather gave a deliverynotification.

What should be done for this.

This is pure cheating??

Regards

Abhijit Das

I totally agree with your problem. I am also currently facing the same problem. I have booked a dinning table the delivery date of which was 01/09/2011 not after several attempt from my end, i discovered that they do not have the dinning table at their godown and asked me to wait for another 1 month. Now i want to cancel the booking and get by entire refund back as i can not wait for 1 month but Home Town Rajarthat has refused to refund me the money and asked me to knock their HO door by providing me a simple email of their HO.

In my opinion, one should not buy any product from Home Town for which the delivery was supposed to be made in future without taking immediately delivery, i would advice the customer not to make the entire payment.

I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.

HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.