[Resolved]  Honda / Honda Activa — Misbehavior of Branch Manager and Misleading of Sales Executives

Address:

Andhra Pradesh

To,
The Manager,
Honda Sales

Your Executives at the ofiice are delivering all wrong information and do even know how to respect a customer. I does'nt mean that Activa has more demand and your executives speak the way they want to the customer.

On 28th of Oct'11 your Sales Executive Mr. Suresh of Prathul Automobiles Pvt. Ltd., Kondapur approached Value Labs Office for sales of Honda Activa that would be delivered in 15 days. When my friend asked him that he doesn't need a vehicle but my friend requires it, the sales executive told my friend that no issue you can book during the delivery of the vechile the name can be changed in the documents. After 21 days on 18 Nov'11 when we went to the showroom for collecting the vehicle, a new sales exective tells that no Sir in Temporary registration the name of the Owner who has booked the vehicle will be appearing and the name cannot be changed now later when going for permanent registration it can be changed which is totally a false statement. When we insisted that I want the name to be changed right from the begining from temporary registration, he and we discussed with his sales manager and finally planned to change with new invoice but needed a clearance from his Branch Manager, Mr. Diwakar. Mr. Diwakar when contacted rejected it and told its not possible. When I and my friend went to discuss with that why his executives and misguided us, he asked me who are you and to go out of the showroom. When I was discussing with him very respectfully, he was simply asking me to go out of the showroom, instead of verifying when his executives have really misguided us. Doesn't this Great Branch Manager even know how to respect a Human or a Customer. Though I was respecting him he was still speaking in his own way and single point asking me to go out the showroom.
WHY does Honda recruit such who donot know how to respect a CUSTOMER?... What business will he make for Honda........?
WHY is Honda recruiting such a Manager who is spoiling the reputation of the Company ....?
I am too a vendor and know well that CUSTOMER IS GOD and HOW TO RESPECT A CUSTOMER.
This is the first time I met such a person and felt very embaraced the way he spoke to me - How can any one ask a customer TO GO OUT OF THE SHOWROOM
NO ONE SPOKE TO ME IN THAT WAY NEITHER I SPOKE TO ANY ONE SO, NOT EVEN TO MY ENEMY.........
All I want is Mr. Diwakar, Branch Manager needs to learn how to respect any individual..

Finally he told my friend to cancel his booking and asked me to book the vehicle and the same vehicle will be delivered in 2 days to me. This solution could have been provided cooly in the begining only. But I have some Self Respect and didn't accept the vehicle and cancelled the booking. This is one loss of sale from one customer may be how many more in Future..............