[Resolved]  hondA/Cb twister — Twenty four days going but not working on my bike at Malwa Honda Okhla Phase II

Address:

South Delhi, Delhi

Dear Sir,

I submitted a bike in Malwa Honda Agency Okhla Phase II after a moderate accident on 9th April 2011. The Fuel Tank Having a small Dent, Silencer, & some other small parts were to be changed. I m regularly contacting agency as well as Honda Customer Care but still didn’t have any positive response. Agency three times committed seven day to repair the bike but still no progress and Company is not giving any commitment and about solution and making me fool that parts are not available. I'm suffering from last 24 days and daily commuting from South ext to Greater Noida either this or by that mode of transport. I need my bike on urgent basis. I think they are making customers fool.

On 20th April Mr. Puneet (Zonal Incharge) was called me and assured me that the problem Completely Resolve in three day’s but still no progress.

After five day I have make a call to customer care and customer care executive connect me to Mr. Deepak (Assistant Manager). Mr. Deepak was told me give me Two hours time limit I give you proper resolution of your complaint. but nobody call me at till time.

I have make a call to Customer Care Number[protected] on 30th April at 2o clock. Mr. Kunal attend my call and not to connect any senior person to clear the problem also he not understand my problem/not to give any time period to completing and not taking my complaint seriously and then he put my call on hold and chat with his colleague and abusing me. He Say’s “kaisa chutiya customer hai baar baar phone kar raha hai”

this is a way to behave with a customer

Please suggest me what you do if you sitting on my position

And now I want to talk to some responsible senior person in Honda who helps me .

I need a reasonable time limit within which my problem will be solved.

Please do the needful


Regards
Mukesh Kr. Rajpoot
(Executive)
Document Control Department
Contact :- [protected]
Desk No:[protected], Extn.:- 1320
Mail Id :- mukesh.kumar.[protected]@d2h.com