[Resolved]  Honesty Net Solutions (I) Pvt Ltd — Extremely poor service

Address:

Mumbai Suburban, Maharashtra

Hi,

This is my complaint against Honesty Net Solution, ISP Mumbai for their extremely poor service.

From the day 1 when I entered their office for new connection, I have started having problem. Its really sad that at today's date, an ISP taking minimum of 12 days for new connection. On 24th day, when I enquired why there is delay, Marketing lady replied back in awkard way that they didnt promise me any date and 12 days is just minimum they require, so WAIT. When i asked the reason for the same, she replied they dont enough resources to do so.

Atleast 3 times a week, I face internet issue : request timed out, destination host unreachable. So ultimately I need to get in touch with them. Now let me tell about their customer service. They have a single customer care number, which is used for all purposes. It takes a minimum of 3 hours to get them on line. They have another service ie sms complaint. I raise my complaint and I get my ticket number after 2-3 days. Moreover I find no1 getting back to me on that. So neither calling them or smsing helps. Next option is personally visit them. Even after all this, many a times, it has taken around 4 days to get their service.

You call the customer care and explain the issue. After hours, you call them back and ask what is the status. And you get the reply that they will inform the engineer and nothing more. If you ask them anything more, they slap the phone directly on customer face.

2 months back, their correspondent visited my place to collect money for renewal 2 days in advance. And thanks to their service, my internet package got renewed 1.5 days after expiry as their unit had gone for official trip without renewing my account. Then why did they collect money in advance. After trying calling and sms complaints, it got renewed as I personally visited their office. Even current month, i kept informing them about renewal and they promised that the person will come today for arn 2 days and finally net got expired and I again had to personally visit.
This month, they asked me to shift to their new client login system, provided me new IP. From day 1, I started facing issue of slow browsing, request timed out and poor pinging. On the fourth day, I got their customer service on line around 11 am, and engineer reached my place in the evening. After several hours of looking here and there, I and the engineer got few hints that there is issue with the new IP they have provided.Otherwise my old IP has no issues. I even checked the connection with my sify connection which I use parallelly which was working fine. But still their engineers suspected something wrong with my machine MAC and wanted to confirm the same using their lappy. Since I am also an engineer and have knowledge in this, I advised them not to go that way, because they would be definitely wasting my time and delaying in service. But they didnt ply to my request and promised to visit my place next before 11am, then changed it to 12 and now its already been 1:30 pm and that engineers mobile number is OFF. I called customer care and told them that its been four days and engineer promised me to be there, so I made myself available, again the traditional reply: will inform engineer. Have really wasted more than 15 hours of my study time (online exams) in the last 4 days which is very precious to me.

In meanwhile, I also met their HR 3 times so that I get better service, but all in vain. Few days back, I found a senior citizen in their office with a similar internet issue, and it was really disgusting to see that no-one attended him [senior citizen] for around 10 mins. When he asked them to assist him, they asked him to WAIT. [The engineer after visiting his place promised to come the next day to resolve his issue, but didnt for next 4 days. And finally he had to come all the day to their office.] Even my neighbour is waiting for their turn for last few days.

I have really found them unprofessional and unethical. Extremely poor service, no discipline and mannerism while dealing with customers. With such service, customer not only looses their money (for me Rs 900), but also his valuable time, his study/work commitments, temperament and (for few, mental tortures dealing while dealing with them). And it's sad to keep telling them our issue, they either repeatedly neglect it or keep things pending because of their poor management.

Already many here have complained about their pathetic customer service. Adding mine too.

Thanks,
VKK