House Full Furniture Shop — Received Defective Furniture Items from "House Full " furniture shop in Pune

From

Dinkar K. Madhekar
46, Sangam Society,
Bibwewadi, Pune – 411037
Phone – (M[protected],
(H[protected]

Dear Sir,

I would like to draw your attention to the defective furniture items delivered to my by a well known large furniture shop known as “House Full”. This shop is located at following address.

House Full
Pune - Kothrud
3rd Floor, Plot No. CC-3,
S/No. 20/2, Next to City Pride
Multiplex, Above Big Bazar, Kothrud
Pune 411038
Tel: +[protected] / 66212147
Manager’s Name – Mr. Mohsin


I’d purchased a bedroom set – “Celina”, from this shop on 01 July 2009. The set included a large wooden bed, a large wooden cupboard, a mattress and a small wooden cupboard. The total price of the set was Rs. 13, 992. I’d paid the full amount on 01 July 2009 to the shop keeper by an account payee cheque. The shop keeper promised to deliver the goods on 11 July 2009.

We were shocked when we received a partial delivery of the furniture items (all purchased furniture items except the mattress) on 11 July 2009. The back side of the big as well as large cupboard was made with very delicate 2 mm thick cardboard pieces. The cardboard pieces were stuck to the back side of both cupboards with pieces of cello tape. The other 3 sides of the cupboards (the doors on the front side, left side and the right side) were made using 12 mm thick wood while the complete back side has only 2 mm thick cardboard pieces stuck using some small nails and cello tape. From inside, all the 4 sides (including the inner portion of the backside) has uniform finishing, so, by looking inside the cupboards, no one would be able to detect the difference between the material used for the back side and the material used to make other 3 sides of the cupboards.

Because of the 2 mm cardboard used for preparing the back side of the cupboard, it has become so delicate and thin that if you just press your finger with very little force, the back side will completely break down. Considering its 2 mm thickness, it is going to break very soon.

When we called the shop manager and complained him about this deficiency, he refused to accept that it was a deficiency. He also refused to change the backside with 12 mm thick wood or repay the price of the furniture.

This is a clear case of cheating the customers. A wooden cupboard should have all 4 sides prepared with same thickness. I’m yet to see a cupboard like this where the thickness of the back side is much less than other sides of the cupboard.

This shop is using very delicate 2 mm cardboard pieces for the backside (which is not visible most of the times) while other visible sides are prepared using 12 mm thick wood. In order to avoid any suspicion or disclose the reality of the material, this shop is using the same paint and finishing for all 4 sides of the cupboard from inside. If someone looks inside the cupboard, he/she will not be able to understand this fraud as the cupboard has uniform paint and finishing inside.

We are disappointed and feel frustrated because of this cheating. Our hard earned money has been wasted on these poor quality furniture items. We’ve not got the value for our money. The shop manager has completely refused the accept the deficiency as well as replace/repair the back side or repay the price in lieu of this deficiency.

May I request you to kindly look into this issue and give us justice so that other customers will not be cheated by this shop in future.

Thanks in advance and regards,

- Dinkar K. Madhekar