[Resolved]  House Full Furniture Store, Kothrud — Poor Quality furniture and service

I would like to bring to your notice the unethical and fraudulent business practice carried out by house full furniture store Kothrud, Pune.
I had purchased the following from this store worth Rs. 30, 000+ (Thirty Thousand and above).
- Sofa set (3+1+1)
- Wall Unit
- Stool
- Shoe Rack.

The delivery was not done on time. The wall unit was assembled improperly and by amatuer carpenters which house full claims to be pro. The carpenters were very rude and created a lot of mess in my house and denied to clean it.
The shoe rack was delivered in a damaged condition and the store did not agree to replace it though it is clearly mentioned in their replacement policy that "any goods found in damaged conditioned will be replaced if reported within 15 days".
As of now we still have not recd our shoe rack where as while booking the take the entire money in advance.
The staff there is not properly trained, they have very pathetic, unprofessional and rude carpenters, they never deliver good service and their products are of substandard quality.
Such stores should be closed/banned from doing business. They are crooks and cheats.
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Aug 14, 2020
Complaint marked as Resolved 
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Dittoo...i am from Mumbai...this exactly my saga as well...my wardrobe was assembled by untrained and ameteur carpenters...one door of the wardrobe got bent. I was promised a replacement but after 15 days i am still awaiting the replacement and the customer service staff is also very arrogant and indifferent to customers complaints..the name of this store should be Housefull of crooks.
I too agree .. i have purchased a sofa worth Rs. 21000.we had given measurements to the sales staff and he said that this sofa will fit into our home..after delivery we have noticed that the sofa couldnt fit in our room.. we had asked money back then they refused to pay and said that you have to take another sofa ..we still agreed with him and chose other sofa worth 16000 when we asked for balance 5000 then he said you need to purchase some other items of balalnce amount.
The staff is extremely rude.

This is just rediculous..i will not recommend anyone to visit housefull and purchase anything.
I do have similar experiance.
i HAD PURCHASED A METAL DOUBLE BED. IT WAS NOT DELIEVERED ON TIME. IT WAS NOT ASSEMBLED PROPERLY. ONE OF ITS FOUR SCREWS WAS NOT FITTING, THE PERSON CAME FOR ASSEMBLING TOLD ME I WILL BRING THE SCREW WITHIN 2-3 DAYS. HE DID NOT COME FOR 15 DAYS THEN I WENT TO THE SHOWROOM FOR PLACING COMPLAINT. I TOLD THEM ABOUT THE PROBLEM AND ASKED THEM TO BRING THE SCREW. BUT THEIR MAN CAME WITHOUT IT AND REFIX THE BED BUT ITS OF NO USE. THE MIDDLE MAIN SUPPORTING MEMBER GET BEND AND THE BED MAKES NOISE. I DONT THINK WE CAN USE IT FOR MORE THAN ONE YEAR. INSTEAD OF SUCH SHOWROOMS IT IS GOOD WE BUY IT FROM ANY LOCAL SHOPS.

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    +91 22 6723 9800
    +91 22 6723 9786
    Housefull International Furniture Address
    C3, Plot No. 15, Lower Ground Floor, WICEL, MIDC, Main Gate, Mumbai, Maharashtra, India - 400093
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