[Resolved] Housefull Furniture — Overcharging for shoe rack | |||
On the 6th of August 2012, I placed an order for a shoe cabinet listed at 2390 on the Housefull web site. (http://www.housefull.co.in) Order No. 3575. Less than a week later, I noticed a print ad for the same product listing it at Rs.1490 , a reduction of Rs. 900. The shoe cabinet had yet to be delivered. On emailing the company, (after receiving no response to my emails and no one picking up the phone), the product was delivered but the delivery men proved ignorant about the listed price change. All subsequent emails to Ms. Ekta Jain received no response and the fitment of the product was delayed until finally a Mr. Faizal answered saying that the product would be installed. On inquiring about the listed price change, Mr. faizal Maradeya assured me that it was not the same product. But the website does not list any other product at a different price or anything remotely close. Does this mean that Housefull has two different set of catalogs , one for print customers and another for online customers? Is it also possible that showroom customers can avail of better discounts then? Why this evident disparity in treatment? Today's Mumbai Mirror the 9th of September 2012 lists the same product at Rs. 1490 again. Can Housefull provide undisputed proof that this is a different product? Find attached the scanned PDF of the print ad. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
4 Comments | |||
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The August 12 Sunday 2012 scanned ad is attached.
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