[Resolved] Housefull International Ltd — Defective product delivered- Dining table | |||
Recently I have bought Dining table from one of your houseful store. Yesterday your installation person came to assemble the product & while assembling couple of defect / damages found in the product. It was surprise to see such manufacturing defect & damages in the brand new product. HDC number: 1001 /2013 /1855 Please see below list of defect in the received product: 1) One chair rear side leg unable to assemble as due to mounting hole were mismatch with rear panel. 2) Same chairs hardware were missing 3) Two chairs seating cushions top surface have holes. 4) Dining glass has few scratches from bottom side of table. It is frustrating to see such defect in brand new product & need money refund. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
House full International limited — Defective furniture supplied
I have purchase a wall unit in July 2010, at the time of installation the unit was defective. After complaining, a top panel was sent, that too defective. When I spoke to the customer care, I was asked to choose from the two defective. After some time the wall unit started bending, for which till date no replacement is there, even though the product has 1 year warranty. Dear Customer,
We are extremely sorry for the inconvenience caused to you. Your request has been taken on priority basis and currently our team is looking into the matter via the HDC number given by you. Kindly give us 7 working days to resolve this issue. In the meanwhile, we request you to drop us a mail at [protected]@housefull.co.in
Best Regards,
Housefull Furniture.
We are extremely sorry for the inconvenience caused to you. Your request has been taken on priority basis and currently our team is looking into the matter via the HDC number given by you. Kindly give us 7 working days to resolve this issue. In the meanwhile, we request you to drop us a mail at [protected]@housefull.co.in
Best Regards,
Housefull Furniture.
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+91 22 6723 9800
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C3, Plot No. 15, Lower Ground Floor, WICEL, MIDC, Main Gate, Mumbai, Maharashtra, India - 400093
HOUSEFULL — Manufacturing Defect
Hi! I have bought Furniture worth Rs.1.1L from Houseful in Pune during the month of April' 2010. I found that in one of the bed-room set (Zurich set) the under-storage drawers have come lose of its rolling channel. I have been calling them to fix it up. They indeed sent carpenters twice who could not do any good to the defect as they were manufacturing defect.I have retained the original bills etc. I would like to formally sue Houseful for delivering sub-standard material, and not attending to the customer complaints.
Some one please advise how do I proceed.