[Resolved]  Housefull International Ltd — Queen size Bed delivered not having standard so loss of 35K

Address:

Bangalore, Karnataka

I keep on calling them and sending the mails but no reply as can be seen below but no response. I would request to help.

Hi Housefull Team,
Is there any update on this?

Hello Consumer Forum,
I purchased a queen size cot from Housefull which do not have standard size of length & width and purchased sleepwell mattress it not getting fit. When I started sending the mail to these guys they are not replying nad stating it will not be replaced. I have total loss of 35k around because of this. Could you please help me out in this regard or let me know to the process to lodge a compliant against them in consumer forum court. Please help us out.

Thanks & Regards,
Yogendra
[protected]


On Mon, Apr 29, 2013 at 4:01 PM, yogendra kumar <[protected]@gmail.com> wrote:


Hi Housefull Customer Care/Executives,
Please reply of the below mail. I need it to be fixed.

Regards,
Yogendra
[protected]

On Fri, Apr 26, 2013 at 11:17 AM, yogendra kumar <[protected]@gmail.com> wrote:

Hi Sunita,
Thanks for your response. I am not happy at all the way you responded. Now a question to you, what ever was displayed how you can say that that is only delivered. Because once we order the product, you people took 4 months to get it delivered from Mumbai. My concern is why the product is not having the standard measurement. Now our mattress is not fitting on the cot delivered by you. In this case, both have become waste for me. I have total loss of 35k (20k for Cot and 13k for mattress) because of housefull. I have deep pain and agony the way housefull is handling a customer. Can you send me what should be the standard length and width of queen size cot. I would request you to send your engineer to rectify it if not replaced.

Note: Please do not make me to go other way (consumer forum). If you want, we are also fine with this and be ready to see other part of a customer.

Thanks & Regards,
Yogendra
[protected]



On Tue, Apr 16, 2013 at 7:17 PM, customer care <[protected]@housefull.co.in> wrote:

Dear Mr. Yogendra,



We acknowledge your mail. Please note that we have provided you product which was shown to you at the time of sale and it is of same measurement so replacement of the bed is not possible.



Thanks for your understanding.



Thanks & Regards



Sunita Singh



Customer Care

HouseFull International Ltd.



From: yogendra kumar [mailto:[protected]@gmail.com]
Sent: Tuesday, April 16, 2013 12:07 PM
To: bm.[protected]@housefull.co.in
Cc: [protected]@housefull.co.in; [protected]@housefull.co.in; Archana Y; Pallav Dayal
Subject: Item Replacement or Correction in item delivered



Hi,

Sorry, a word need to be corrected. It is not "Kurl On sofa", it's "Restolex queen size mattress" in below mail.



PALLAV DAYAL


9572


15/08/12


1016/2012/2759



Please do needful asap. Waiting for your corrective action & response on this.



Thanks & Regards,

Yogendra

[protected]

On Mon, Apr 15, 2013 at 1:06 PM, yogendra kumar <[protected]@gmail.com> wrote:

Hi All,

We ordered Queen size bed Last year Aug 2012 and got delivered around in Nov-Dec 2013. Due to unavailability and some personal, we purchased Kurl On mattress queen size now. But it is not sitting properly on the bed. The size of the bed is not standard. It has to be corrected or replaced. if Housefull standard and responsibility to take care of it. It was very painful and heart breaking in past to get delivered things having a tab and keep on calling customer care.

I would like bed to be replaced and someone should come manage such a way that our queen size mattress on sofa should sit/fit properly.

Looking for your kind attention and response.



Thanks & Regards,

Yogendra
[protected]