[Resolved]  Hp — Poor product & poor customer support

Hp having a worst customer support.
They never try to provide a satisfactory solution to customer instad of that they put
Aligation on customer.
Even they never feel courtsy to rply.
Plz go through trailing mail for reason behind my frustration.
I'm feeling cheated after by hp laptop.

Br
Imran


— original message — from: das, jitendra kumar to: imran khan sent: tuesday, november 25, 2008 7:22 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Hello imran
Let me investigate on this and will come back to u tmw. Regds/ jd

—
From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: tuesday, november 25, 2008 7:16 pm
To: das, jitendra kumar
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear jitender, may i plz know what is happening here!!! Today i got a call from your team mate mr. Yash stating that my laptop is no more in warrenty. I think this clearly shows the unability of hp as a company to resolve my problem and now the aligation is being made on the custmor for the fraud bill. I must submit the fact here to make it very clear that i am in pocession on the legitimate invoice which has been given to me by your retail pos. If the machine is not as per the warrenty then why is it that it was submitted at your service center in warrenty status the first go. This has come as sudden surprise and shock to me and that too after so much of follow ups and requests all across. Also the kind of custmor interaction mr. Yash has been trained on by such big corporate needs to be checked. Mr. Yash lack basic mannerism and has been exceptionally rude. There is no reason that when as a custmor when i am trying to explain my problem he just disconnets the phone without having the courtsy to call back.In the backdrop of such a harrowing experince and the fact that the company is trying to find out reasons not to repair and make the custmor responsible, i am no more intrested in any kind of discussions with you and your team. Plz except my humble request to refund my money by 28 nov 08 without any more bad experience. Also if the same is not in your jurisdiction i may plz be given the correct persons name/address and mail id to put my concerns accross. Hope this is my right as a custmor and failing which you are responsible for any legal action on the company. Best regards imran khan
— original message — from: das, jitendra kumar to: imran khan sent: monday, november 24, 2008 4:23 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear imran thanks for ur msg & i can certainly understand the frustration that you had gone through.

We will look into the issues u hv raised and resolve the pending issues at the earliest.



I am looking into personally & will update. Please be assured on our support.



Regds/





Jitendra das

+91 [protected]

—
From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: monday, november 24, 2008 2:27 pm
To: das, jitendra kumar
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear jitender, regrets to inform that its nearly over a month that my laptop with you. This is not at all accepted by a company of such repute selling it products at huge volumes. I have bought this machine taking into consideration your reputation but its very depressing to see such a response by your team. I am fighting for my own right for long and for the warrenty terms and conditions as mentioned during the purchase. The machine is deposited since 3 november with you. There must be some tat as described by your company to reslove any such issues. Kindly look into the matter as this has already caused lot of harresment, mental agony and loss of my professional matters. I am forced to write this mail as a prelude to my going the legal way. Plz refund my hard earned money or replace the same by 28 dec failing which i will be forced to approach the court of law for speedy redressal. Regards imran khan
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: tuesday, november 18, 2008 12:47 amsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear meena,



Very regretted to say that your services are pathetic.

Standby u sent to me, i’m using as show piece on my table.



I know there is some limitation for you.

So plz provide some senior person contact detail.

Who can provide me satisfactory solution?



One thing i can promise to hp. I’ll never buy hp product.

Even i never suggest any one to by this brand product. Rgdimran
—

—

— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: saturday, november 15, 2008 1:27 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear meena, standby you have send asking for windows activation key, even i'v entered key mention on back side of laptop.
What to do? I have to give persentation in evening. Brimran
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: friday, november 14, 2008 2:17 amsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear ms meena, thanks for sending standby, that i have received on13th nov'2008, at 1500hrs. I have submitted my notebook third time on 3rd nov'08. (Call ref. No. [protected]-261) ms meena as this notebook model giving problem regularly. So plz change this model with another one. I'm ready to pay the differnces. I have no more trust on this model. Plz reply me on mail. I'm not available on mobile for next two days. Brimran
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu sent: thursday, november 06, 2008 11:04 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear ms meena, its third time i have submitted my laptop. & problem are varified by your engineer sent by you. Now they replacing its motherboard. Its thrice i'm suffering from this product. It is a manufactured defect piece. Which giving problem countinuosly. I don't want this faulty plz replaced it. Excpect a better solution from hp. Brimran
— original message — from: meena, tutu to: imran khan sent: sunday, november 02, 2008 10:39 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear mr. Khan,



We thank you for your time and feedback. With ref. To our discussion, we’ll get this unit checked onsite to give appropriate resolution to your reported issues.



Pls. Feel free to call me on my mobile # [protected], if required.



We assure you the best of our services at all times.



Warm regards,
Meena arora tutu
Hp services



P please don't print this mail unless you really need to - save paper, save woods.



From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: friday, october 31, 2008 7:48 pm
To: ryan. J. [protected]@hp.com; teo, liana (Psg apj marcom); ind customer advocacy; hie. Hui. [protected]@hp.com; meena, tutu
Cc: das, jitendra kumar; sonal. [protected]@rteservices.com; [protected]@rteservices.com
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product



Dear ms. Tutu,

Thanks for your response at last.

Sorry but i'm not satisfied with your reply.
Thanks for let me know the hp t&c.
1. Just leave the os & software issue.

2. I want put in you knowledge that bt & mmc is not working from day first after from last to last repair.& mmc reader is not working i have tried with many mmc.
If its just bt driver problem not ells why its not fix in last to last repaired at that time my laptop is formatted & recovery installed by u?

3. I'm not saying battery is faulty i'm saying one thing '' when i'm putting my laptop in switchoff condition, its battery automatically decreases 100% to 23% with in 3 days.
That not suppose to happen.

4. Ya speaker working but problem is cracking sound coming from speaker.

5. Hinge scratch is coming due to manufacturing defect not because of my uses.
& if any problem occur due to manufacturing defect it covered under warranty.

Please don't try convince me that its my fault.

Ya its my fault that i bought it. Just because i have a good impression with my last laptop for that i never visited your service center.

Its is faulty product which continuously giving problem regularly.
Sorry i'v don't have that much time i regularly visit ur centre.

If can't help me to replace it with good one, plz let me know.

I don't want carry this fauly product which giving me trouble from day first i purchased it
I have paid my hard cash money.
I can't leave it like that.

Regards

Imran khan

— original message —
From: meena, tutu
To: imran khan
Cc: [protected]@rteservices.com ; sonal. [protected]@rteservices.com ; das, jitendra kumar
Sent: friday, october 31, 2008 12:04 am
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product


Dear mr. Khan,



Season greetings.



With ref. To your trailing mail, kindly note that i tried contacting you soon after receiving your 1st mail, but you missed to pick the phone. Again after 2 days my team member managed to speak to you and hence your email was not replied in written. Also i tried calling you today morning, but did not get any response so we are replying as per trailing mail.



Further, kindly check point wise update >>>



1. Hang, some application not working properly & slow processing. >>> as this is wide and open issue, this issue can be because of software as well as related to hardware. As per the primary activity engineer needs to ensure that reported issue is not related to software before ordering any hardware. And in the said notebook, as many drivers were also missing, hence engineer advised to restore the unit, but as you’ve not given them the permission to format the unit, hence unit is returned to you in the same condition.


2. Battery backup & battery discharge it switch off condition. >>> as you are from hcl so i take this opportunity to assume that you are aware about the usage and warranty terms of battery. Engineer calibrated the battery 2-3 times and battery health test also showed as “good” and hence the battery is not replaced.In hp, we run a health test to segregate if battery is not defective and accordingly, battery is replaced. As test report of your battery health test was “good” hence it is not replaced.



3. Bluetooth not working. >>> bluetooth driver is missing in said notebook. Engineer tried to install the driver separately, but couldn’t install. Once we restore the unit, this driver will also be restored.



4. Mmc card reader not working. >>> engineer checked the mmc card slot by using mmc card and the slot was working smoothly. You are requested to check your mmc card reader as seems there is no functionality related issue in mmc slot.


5. Speaker not working. >>> audio drivers were missing and engineer installed the drivers. This issue is resolved.


6. Hinge making scratch on lower panel of screen. >>> as per the standard terms and conditions, unit is under functionality failure warranty. Reported issue is related to cosmetic and the same can be replaced on chargeable basis, if required. Pls. Advise for us to raise the quotation accordingly.





P. S. : as per standard t&c, unit is under hardware functionality failure warranty. Software, os and data support is also not covered under warranty and hence team was requesting you to take data back-up to restore the unit.



Pls. Feel free to mail us for further assistance required, if any.

Thanking you and assuring you the best of our services at all times.

Warm regards,
Meena arora tutu
Hp services



P please don't print this mail unless you really need to - save paper, save woods.



From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: thursday, october 30, 2008 6:49 pm
To: chia, adrian; hie. Hui. [protected]@hp.com; ind customer advocacy; das, jitendra kumar; ryan. J. [protected]@hp.com; meena, tutu
Cc: [protected]@rteservices.com; sonal. [protected]@rteservices.com
Subject: fw: feedback to ceo and president mark hurd from imran khan, bad quality product



Reminder1

Till waiting for rply.



With best regards

Imran khan

Contact: +91-[protected]

E-mail - khan. [protected]@hcl.In





— original message —
From: "external ceo-communication" <external. [protected]@hp.com>
To: <khan. [protected]@hcl.In>
Cc: "ind customer advocacy" <[protected]@hp.com>
Sent: monday, october 20, 2008 2:16 pm
Subject: re: feedback to ceo and president mark hurd from imran khan


>
>
> thank you for taking the time to send hp your comments.
> we apologize for the difficulties you've experienced.
> your comments have been forwarded to the appropriate
> people within hewlett-packard for their information and review.
> your input is important to us.
>
> sincerely,
>
> ceo customer relations
>
> — original message —
> from: khan. [protected]@hcl.In [mailto:khan. [protected]@hcl.In]
> sent: monday, october 20, 2008 7:30 am
> to: external ceo-communication
> subject: feedback to ceo and president mark hurd from imran khan
>
>
> this is a message to hp's ceo, from a valued customer: imran khan.
>
> customer's phone: +91-[protected]
> customer's e-mail: khan. [protected]@hcl.In
> feedback area:
> - product experience
> - service or support experience
> message:
> dear sir/madam,
>
> i'm one o[censored]r frustrated customer from product & ur after sale services.
> i bought a laptop model v6608au, serial no. Cnf7386cyx & product (1p)
> gx867pa.
>
>>from day i purchased it, i'm facing a lots of problem it.
> like:-
> 1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Hinge making scratch on lower panel of screen.
>
> i have submitted my notebook to your service center at a-200, okhla -1. New
> delhi. Against call reference no. [protected]. For above mentioned problem
> on26/06/08.
>
> at the time of submit one o[censored]r executive suggested me go for hard drive
> segmentation to avoid data loss in future.
> i asked to do the same. Because if it need to submit again my data will
> safe & there will no need to take backup.
>
> received same after repaired after 3days.
>
> again i installed ms office & antivirus (Purchased).
>
> i found that my mmc reader is not working, after some time bluetooth start
> malfunctioning.
>
> again facing the same problem of hang, slow processing, speaker sound
> cracking, in end its stop working, battery discharge in switch off
> condition.
>
> again i have submitted on 16th oct'08, again call refernce [protected] at
> a-200, okhla -1. New delhi. With following problem.
>
> 1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Mmc card reader not working.
> 5. Speaker not working.
> 6. Hinge making scratch on lower panel of screen.
>
I received my laptop after repair on 24th oct'08 after 9 days
>
Stiil i'm facing same problem.

1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Mmc card reader not working.
> 5. Speaker sound cracking.
> 6. Hinge making scratch on lower panel of screen.

Its quality of your product & service after repair.

I have paid lots of money to purchace it for to ease my life not to create problems.

I can't visit your centre daily.

I want a defect free product, so plz replace it.
I'm giving u surety that i'll not buy any hp product in future.
>
> please don't give more punishment to being hp customer.
>
> you have given me a faulty product, which given me problem again & again.
>
> ur product & services are pathetic.
>
> >
>
> regards
>
> imran khan
>
> contact: +[protected]
>
> e-mail: khan. [protected]@hcl.In