[Resolved]  HP Compaq — No action has been taken

Hi Mark,

What happen to ur mail to appropirate group ?
No action has been taken yet.

Is this right way to tackle ur customer ?
I[censored] can't do anything then give me answer in one word because I have to switch over to new laptop of different company(except HP (Harming and Paining)).

So, at last do it fast because I m suffering from mentally as well as Monetary loss.

Regards,
Akash Gupta

-----Original Message-----
From: External ceo-communication [mailto:external.[protected]@hp.com]
Sent: Tuesday, October 14, 2008 11:13 PM
To: Gupta, Akash
Subject: RE: Feedback to CEO and President Mark Hurd from Akash Gupta

Thank you for writing to HP. We apologize for the recent frustrations. Your taking the time to share this information with us is greatly appreciated. Your message has been forwarded to the appropriate group within HP for further review.

Thank you,

CEO Customer Relations


-----Original Message-----
From: akash.[protected]@xerox.com [mailto:akash.[protected]@xerox.com]
Sent: Monday, October 13, 2008 8:54 PM
To: External ceo-communication
Subject: Feedback to CEO and President Mark Hurd from Akash Gupta


This is a message to HP's CEO, from a valued customer: Akash Gupta.

Customer's Phone: [protected]
Customer's E-Mail: akash.[protected]@xerox.com
Feedback Area:
- Product experience
- Service or support experience
Message:
Hi

I have visited to ur R T Outsourcing, Hp Service center located at Okhla phase 1 on last saturday.

Engineer checked laptop and told me that, "we have to replace ur speaker, touchpad and mother board and for over heating we have to monitor the laptop".


I am totally fed up with the response he gave me because every part is going to be currupted day by day.

It is defective system from the day 1, I can't kept this system.

I just want replacement or money back because my work is suffering from these problem.

Please take necessary steps regarding this.

Regards,
Akash Gupta



[protected][protected][protected][protected]
From: Shivani, Gogna [mailto:gogna.[protected]@hp.com]
Sent: Monday, October 06, 2008 6:05 PM
To: Gupta, Akash
Subject: HP Laptop CCHSAP167115


Dear Akash Gupta,



Greetings!

We sincerely thank you for contacting us.

Further to your issue, we would request you to visit our nearest service center also you can contact our Technical support center on toll free numbers [protected] or[protected]prefix with local STD code when calling from mobile) from Monday to Friday from 9:00 AM to 6:00 PM.

Hope this will enable you to receive prompt service support and assuring you the best support at all times.

Regards

Shivani




This message was sent on: 10/14/2008 at 3:53:32 GMT

Akash Gupta also added this personal information:
Company: Xerox India Ltd
Address: akash.[protected]@xerox.com
City: NCR(Delhi, Gurgaon)
State:
Zip Code:
Country: India
Fax: