[Resolved]  HP Compaq Laptop — Free gift offer

HP - Photosmart C4788 — Poor Customer service and rude behavior of sales persons

Hi
I bought a HP Photosmart from Kruthik Enterprises, Thippasandra, HAL II Stage on May 27th 2010. The sales person promised a MP3 player. later he denied it saying that the freebie was meant to be given only if I purchased a laptop. I did not buy the laptop because of lack of feature ( it did not have a 64 bit OS ). moment they knew I was not taking the laptop, they became rude and delayed the delivery of the printer by 3 days, and i had to visit their show room once again to ensure the delivery went through.

But my main point is: They did not provide me with a Receipt for the purchase. When asked, the office person said it would be sent at the time of delivery. All I got was a purchase order hand written and with so many scratches.
I requested a hard copy of the receipt- I have not received till now. I made one more request, and she sends me an xl sheet of Invoice with no trade mark. for all they care, I could print my own!!

Can we take this issue of non-issuance of receipt to the consumer's forum? Can any one advise me the right way to ensure that small timers do not take customers for a ride?

My auditor will never accept such an email attachment which is so generic.

Ashok

HP/compaq presario — not received gift voucher

Dear Sir,
I have purchased a HP/COMPAQ COMPUTER ,{{ MODEL NO. -SR1931IL , PRODUCT NO.-RC568AA#ACJ , SERIAL NO. -ININ63604DH , MONITOR SERIAL NO - CNN6320T5Q }}. from GHAI ENTERPRIZES {{SHOP NO.-5 , SURYA COMPLEX , KAPURTHALA(PB.)}} on 19/10/06. The desktop worth Rs 33,000. At that time there was a scheme with this product that if we pay Rs 1,000 by cheque in favor of SOLUTION INTEGRATED MARKETING SERVICES PVT. LTD. then they will send addidas gifts worth Rs 3,000 but it is so bad to say that we have not recieved any gift till now. My cheque no. is 434493 issued from State bank OF patiala on date 31-10-06 to SOLUTION INTEGRATED MARKETING SERVICES PVT. LTD. I hope you recieve the cheque . kindly arrange to send my gift voucher at earliest extent. if not possible please guide me for going to achieve a gift voucher through the consumer court as i have submitted Rs 1,000 cheque description as above.Please also advice the status where it was adjusted as i have no information regarding the returning advice amount of Rs 1,000 till date.

yours sincerely
F.U KHAN
142-C, RCF, KAPURTHALA, PUNJAB,
MOB NO. -[protected].

I have purchased one laptop in the month of june, 2010
How can i get the freee gift camera for rs.1600/-

Please sent me reply in [protected]@pnb.co.in

I have purchased one laptop on june 2010
How can i claim free gift

HP Pavilion dv4 series laptop — not received any gift

i hv purchased a hp notebook pc.and their ws scheme of free videocone lcd tv.after giving 8000 rupees.sir i didn't recieved any gift till now.and i am thinking to submit case against hp in consumer court.b'coz i hv gotten tired now.so plz take care of my complaint.and i also hv advertisement cutting of free tv gift and bill till tht date.so plz send us our gift.

HP Printer & UPS — NON RECEIPT OF SAID ITEM

I have purchased one computer compaq-SG 3510IL in nov 2008,at that time there was a offer of printer & ups by making the draft of Rs 1100 with the newly purchase computer.After being waited for almost 02Yrs the above said item not received.i talk to the Innovative support at CHANDIGARH,they are telling we don't have such items you take the Reebok kit,which is not understoodable after being waited for such a long period.There contact no is[protected].My File no is 49687.

i have purchase a compaq 610 model before 4 months, s/n. is - cmu94646cd and p/n. is - wb279pa#acj
how can i ragister for my gift plz tl me on [protected]@gmail.com or contect [protected], [protected]...

HP Printers PSC 2210 — paper pick problme

dear sir i hand over my priter to your authorised dealer namely located in surat redington india limited their job no su/10/00615 said printes recevied on dated 25/06/2010 by yours service station till date that they have not repaired &sayes part is not avaiable i have purchased lot of yours hp products it will be loose faith in your products in near future my mobile no is [protected] kindy do need full in this matters

when company will informed me rappidly

when my printer will be reapaired

whether i have to informed your parrents co in in usa or singapure

HP Compaq Laptop — offer not received

SIR,
I HAD PURCHASED ONE HP COMPAQ LAPTOP IN THE MONTH OF AUGUST 2009 FROM UDAIPUR RAJASHAN.(INDIA)
AT THE TIME OF PURCHASE THERE WAS AN OFFER OF MOTROLLA CELL PHONE BY THE COMPANY.
TO AVAIL THIS OFFER I PAID A SUM OF 5499.00 RUPEES TO INNOVATIVE INCENTIVE AND EVENTS PVT LTD.CHANDIGARH.DD NO.024960 DATED 1AUG 2009.
I WAS MAILED A REG.NO.AS 628H08G56G...BUT I HAVE NOT YET RECEIVED ANY PRODUCT FROM THEM SO FAR.
KINDLY DO THE NEEDFUL IN MY MATTER AND OBLIGE.




TAHIR ALTAF

TEL [protected]


8,LUKMAN MARG,
BOHRAWADI
UDAIPUR 313001

RAJASTHAN(INDIA)

HP / M2727nf Multifunction Laserjet Printer — Multiple scanning not done

I have sold HP M2727nf MFP Laserjet Printer to M/s.TUV India Pvt.Ltd. wide invoice no. AC/07/201 dt.12/07/2010. The product S/N. is CNG8B59S19 .The printer has been installed properly but the Multiple Scanning task is not working . After putting pages in ADF and give the command for multiple scan , it scans one page only then it stops scaning.

As a fact it is under warranty and just 15-20 days older sale , my customer company M/s. TUV India Pvt. Limited wants immediate replacement of the product .

Contact person at M/s TUV India Pvt.Ltd. is Mr.Sachinbhai Ravat and Phone nos. are[protected] / 2350930.

My company name : M/s.Akhilesh Computers
Contact Person : Hiren Mehta
Phone no. :[protected] / M : [protected]
e_mail : [protected]@gmail.com

HP Pavilion DV4 Series Laptop — NOT GETTING GENUINE WINDOWS 7

Sumit Anand
#160 Majithia Enclave
Patiala 147001
Punjab.

Dear Sir

I Got HP PAVILION DV 4 SERIES LAPTOP from a dealer in patiala. But with purchasing of getting windowa 7 genuine free.

I bought the same in November 2009. I asked Dealer for windows 7 and he turned me every time with a new excuse. Now he is offering for getting a pirated windows with nominal charges.

i have paid all the payment through Cheque. and having proper bill mentioning each and every thing on it.

thanking you
Sumit Anand
[protected]

HP Note Book DV6314TX — Extended warranty expiry 17.08.2010 not being honored and accepted by authorized service centre

Extended warranty was purchased for Rs 6500.00 vide bill No : 505/11 Dated: 27.08.2008 with expiry date of 17.08.2010 from authorized reseller of HP at Agra with Carepack No: G05UIN88C206 bill attached .

HP Job Card No:7835 Dated:02.08.2010 - Arjit Nagpal was issued by:
Ashtech Infotech pvt Ltd.
G-7, Laxmi Woollen Mill Estate, Shakti Mill Lane
Near Mahalaxmi Station,Mahalaxmi(W)
Mumbai 400011
Maharashtra
Contact No.:[protected]
Service Level : Carry in & Onsite

More than 19 mails exchanged with service center and HP, and countless telephonic talks since 02.08.2010 we are yet waiting for the repair and replacement of parts of said Notebook. It appears that service center people and HP people are intentionally delaying the matter so that expiry date is passed i.e. 17.08.2010 and then they can easily say that now the service is paid and needed to be paid.

Please take up the matter and arrange redress our grievance.As studies of my son Arjit Nagpal are suffering at Mumbai where he is to appear for CAT 2010 and CET 2011 due to the whims of Service center and HP people who are not willing to honor expiry date of 17.08.2010 clearly written on Carepack which was for 2 years. though the expiry date should have been 26.08.2010 per date of purchase of extended warranty on 27.08.2008

Vintech Electronic Systems Pvt. Ltd (HP Service Center) — ram socket problem

sir,
my name is abhishek singh. i hv given laptop for servicing. it was not displaying on screen.
service center are broken the slot my laptop is in warenty period . they r saying that it is not my falt .but they hv broken. they remove ram from it .they are saying we donot repair it .
plz help me and tell what i have to do.

abhishek singh
sips kusgoan
lonavala410401
ph [protected]

HP OfficeJet Pro Wireless 8500 Printer — Hardware problem

I am really unhappy to make a complaint again and again to your customer cell and to your authorized dealer about the defect in the printer HP OFFICEJET PRO WIRELESS 8500 PRINTER bearing No.MY95E22170 on 26-April-2010 purchased from your authorized dealer IT World, Tambaram Sanatorium at the cost of Rs.21,690/-.
From the date of purchase to the shock and surprise the aforesaid new printer is not working properly and the print is not in resolution as of your description and at the same time it has left defective spaces in the print paper and ultimately your company sold defective piece of printer which, one or in another way gives a predicament situation and cause mental agony to me and my family. Now I am in lurch.
I have been suffered by these defects till date, even the printer is within the warranty period and I also make several complaints to your dealer where I bought the printer, customer care of your company and also to the other dealers. No one take responsibility for providing the service to check the printer and to replace it. Your company’s dealer told me via telephone when I contacted that they were not responsible for these defects and problems and directed me to call your customer care cell by providing the number [[protected]]. I called your customer cell on[protected], where they advised to change the sample cartridge; when changed even then the problem has been subsisted. Again I made a complaint to your customer cell to seek them to give service in person on[protected] &[protected] with Mr.Manzeer & Mr.Diju respectively, they simply and vehemently in lethargic manner replied. As per the advice without providing any service in person, I have changed the cartridges 4 times and spent around Rs.6000/- because ink in cartridges get low in short span not equated with the use and description for changing it. A company would be a good company only they could satisfy the customer. Your company sold me a defective piece of printer and now you are evading service that you should bound to provide. In the above circumstances, I call upon you to replace the printer without deficiency of service immediately otherwise I am constrained to take appropriate legal action mulcting you to all cost and consequences.

HP Desktop Monitor — Monitor Not Giving Display

It has been more than a month since my HP Moniter is not giving display.Your three executives have already visited my home & told me firstly conversion board is replaceable, second one came and told me panel of moniter is not working & then first executive visited again he tried to replace the parts but unfotunately he had brought wrong part of some other model.Second day after that my moniter he took with him to your service centre.Your none of the no's i can't get through.Is this the way you people give service although being an MNC company.I also do my office work from home & suffering huge losses
just b'coz of your slow service are you going to bare it.Kindly give me exact date when my problem will be solved or if you are not getting parts pls replace my moniter with a new one.

Rahul Saxena
CA0976472 (Case Id)

Shree Om Shanti Ispat / HP Desktop — Display Problem with motherboard

i have bought a hp desktop with the model no. A6550 IN in july 2007 and it is working properly for one and half year but unfortunately my pc's mother board is not working from the last six month and they have changed a board almost 5 times but no solution is find out now my business suffered and i had really bad experience with the model please give me the answer it is now under warranty period please change my pc as early as possible

HP India — deficency in service

My HP Nx6320 had 3 years warantee, which was to expire on 10/8/2010. the laptop had a yellow tinge on the screen, asked them to replace the same they instead replaced the motherboard and screen, here the said (new motherboard )is faulty, and doesnot event start on fully charged battries, the engineer came to my place i showed him the issue, i was promised to get a replacement of the board on 6/8/2010,

S/n CNU7192NBB , model no HP Nx6320, product code GC907PA

the case ID and the chat transcript with the agent is below

[protected]
[protected]
[protected]
[protected]


[Friday, August 06, 2010 5:07 PM] -- Automatically generated message:
Detailed system information has been uploaded to the support specialist.

[Friday, August 06, 2010 5:07 PM] -- Nivedita S says:
Glad to hear that you are fine.

[Friday, August 06, 2010 5:07 PM] -- Avinash Lewis says:
im connected using my cellphone so pl bear with me as [protected] and the toll free nos are not reachable

[Friday, August 06, 2010 5:08 PM] -- Nivedita S says:
I see that the case is with the HP Service center since 06/7/2010. Am I correct?

[Friday, August 06, 2010 5:08 PM] -- Avinash Lewis says:
the [protected] gets connected and no voice i tried more than 20 times

[Friday, August 06, 2010 5:08 PM] -- Avinash Lewis says:
the power trip problem started after the motherboard change,

[Friday, August 06, 2010 5:09 PM] -- Nivedita S says:
Before we proceed further could you please confirm the following details:
[protected]
[protected]@gmail.com



[Friday, August 06, 2010 5:09 PM] -- Avinash Lewis says:
we have 10 laptops of nx6320 except this one all are working fine

[Friday, August 06, 2010 5:10 PM] -- Avinash Lewis says:
the serial no is CNU7192NBB

[Friday, August 06, 2010 5:10 PM] -- Nivedita S says:
Okay. May I know whether the Service center engineer knows the issue with the power tripping?

[Friday, August 06, 2010 5:11 PM] -- Avinash Lewis says:
i told him i was able to reproduce it 2 times @ service centre

[Friday, August 06, 2010 5:11 PM] -- Avinash Lewis says:
all the engineers at andheri service centre know this laptop byheart,

[Friday, August 06, 2010 5:12 PM] -- Avinash Lewis says:
you may refer the case id

[Friday, August 06, 2010 5:13 PM] -- Avinash Lewis says:
[protected]

[Friday, August 06, 2010 5:13 PM] -- Avinash Lewis says:
[protected]

[Friday, August 06, 2010 5:14 PM] -- Nivedita S says:
I see that the cases are logged using the voice support team.

[Friday, August 06, 2010 5:14 PM] -- Avinash Lewis says:
i want a engineer to come onsite so that i can show him the issue, and after fixing give me the deom onsite

[Friday, August 06, 2010 5:15 PM] -- Avinash Lewis says:
as already i have visited the service centre 6 times since 6/7/2010

[Friday, August 06, 2010 5:15 PM] -- Nivedita S says:
The case are with the Service center and you can check with the HP service center regarding this issue.

[Friday, August 06, 2010 5:15 PM] -- Nivedita S says:
To check the status of the case, dial your STD code +30306363 or[protected]BSNL lines only). Select option 1 and proceed further choosing the appropriate language followed by option 2 for the status

[Friday, August 06, 2010 5:16 PM] -- Avinash Lewis says:
this our companys VPs laptop, you can understand the stress im going thru, i may loose my job

[Friday, August 06, 2010 5:17 PM] -- Avinash Lewis says:
i tried it both the nos are not responding

[Friday, August 06, 2010 5:17 PM] -- Nivedita S says:
I can understand that. But, the case is with the HP Service center. You have logged the case via the voice support team team.

[Friday, August 06, 2010 5:18 PM] -- Nivedita S says:
May I know the HP service center details?

[Friday, August 06, 2010 5:18 PM] -- Avinash Lewis says:
no i have visited the service centre.

[Friday, August 06, 2010 5:18 PM] -- Avinash Lewis says:
its simtech computronics p ltd

[Friday, August 06, 2010 5:19 PM] -- Avinash Lewis says:
sugar tech plaza

[Friday, August 06, 2010 5:19 PM] -- Avinash Lewis says:
gala no 3/4/5 a wing andheri

[Friday, August 06, 2010 5:19 PM] -- Avinash Lewis says:
and the laptop is with me and it completely dead

[Friday, August 06, 2010 5:20 PM] -- Avinash Lewis says:
it even doesnt start with the fully charged batteries

[Friday, August 06, 2010 5:20 PM] -- Avinash Lewis says:
the same battery works with other 9 laptops,

[Friday, August 06, 2010 5:21 PM] -- Nivedita S says:
Did you try dry boot on the noteboook?

[Friday, August 06, 2010 5:21 PM] -- Avinash Lewis says:
i have tried all the 9 adapters

[Friday, August 06, 2010 5:21 PM] -- Nivedita S says:
Please perform a dry boot on the notebook by following the below steps:
1. Disconnect the unit from the AC adapter and all external devices
2. Remove the battery and hold the power button for 45 seconds. This is to discharge any residual charge present in the unit completely
3. Restart the computer using only the AC adapter


[Friday, August 06, 2010 5:21 PM] -- Avinash Lewis says:
yes i tried it now

[Friday, August 06, 2010 5:21 PM] -- Avinash Lewis says:
doesnt work

[Friday, August 06, 2010 5:22 PM] -- Nivedita S says:
This confirms that the system board is faulty one.

[Friday, August 06, 2010 5:22 PM] -- Avinash Lewis says:
i did as you told

[Friday, August 06, 2010 5:23 PM] -- Avinash Lewis says:
yes

[Friday, August 06, 2010 5:23 PM] -- Avinash Lewis says:
but this is a new board

[Friday, August 06, 2010 5:23 PM] -- Avinash Lewis says:
i want a engineer to come onsite

[Friday, August 06, 2010 5:23 PM] -- Avinash Lewis says:
and have a check

[protected]
[protected]
[protected]
CNU7192NBB

[Monday, August 23, 2010 11:38 AM] -- Automatically generated message:
Thank you for using HP's Instant Active Chat Support. Our Chat Support is provided free during your warranty period. Your request has been received by our Technical Support Center, and has been queued. Support for HP Notebooks, Desktops, and Printers are available 24 hours a day, 7 days a week. You will receive a response to your support request in 2 minutes or less.

Starting from Feb 1st, HP will stop free support for out of warranty Consumer & Commercial Notebook . Alternatively, you have the option to seek self-help support from our website at www.hp.com/go/bsc or you can bring your notebook to Service Center for chargeable support.

[Monday, August 23, 2010 11:38 AM] -- Automatically generated message:
For reference, your Case ID is [protected]

[Monday, August 23, 2010 11:39 AM] -- Automatically generated message:
The HP Support technician, Sayed S has been assigned to your case.

[Monday, August 23, 2010 11:39 AM] -- Sayed S says:
Hello Avinash, thank you for contacting HP Active Chat Support. My name is Sayed and I see you have a question regarding your Notebook. Please give me 2 minutes to review your information. Thank you.

[Monday, August 23, 2010 11:40 AM] -- Avinash Lewis says:
ok

[Monday, August 23, 2010 11:42 AM] -- Avinash Lewis says:
motherboard not changed, i had marked it with permenant markr ink, asper chat with [Friday, August 06, 2010 5:21 PM] -- Nivedita S,

[Monday, August 23, 2010 11:42 AM] -- Avinash Lewis says:
here is the transcript
[Monday, August 23, 2010 11:42 AM] -- Avinash Lewis says:
...


=============================================

The taken laptop was delivered good 11 days later, without the board change, on 18/08/2010 after the expiry of warantee, now they are not entertaining me, i had marked the old board with permenant marker, to make sure the board is changed, which was not done, i reported the matter to one agent badri on chat of the same on 21/8/2010. i Think the company after repeated promises is taking me for a ride.
=========================================