[Resolved]  HP Compaq Nx6115 Laptop — Authorised service provider issued fake care pack certificate

Address:

Khordha, Odisha

dear sir,

I bought 2 carepack(Post warranty) for two laptops of HP compaq NX6115 model dated:[protected] but canceled one due to unavailability spare parts one with them as told by the service provider. The care pack issued for the laptop having sl. no- CND6460RYX & product no- EX728PA for our company named Power Research & Development consultants Pvt. Ltd. in Bhubaneswar at the autorised dealer named Digital care Pvt. Ltd.

Full address:
Digital care pvt. ltd.
plot no-121,1st floor,saheed nagar
Bhubaneswar-751007

The dealer issud one carepack certificate numbered: G1NPIN3A94E6 issued us on[protected]. But the certificate was turned out to be fake when we used the carepack certificate for servicing purpose at different service center.

Now the dealer is refusing to accept the responsibility and the response from them is very unpleasant and unsatisfactory.

When we inquired about this we found that the person who has issued the certificate has left the company and issued it from some local contacts.

i am attaching all the documents here with me regardinf this issue.

Please inquire about this matter and please give us your rightful direction to resolve this matter as soon as possible.

Thank you

Bibek darshi Padhi

Company address:
Power Research & Development Consultants Pvt. Ltd.
Bhubaneswar Branch
Plot No-S/13, Maitri vihar, Phase-2
Bhubaneswar-751023
Orissa