[Resolved]  HP Pavillion A6340IN — Non receipt of gift item

I had purchase a Desktop PC from M/s Cyber Infotech Services 92 B/A Gole Market Jammu vide their invoice No 19 Dated 18/04/2008. To availing the Company's promotional scheme I had sent processing charges for Rs.1699/- (Demand Draft No. 115723 dated 02/05/2008 of Bank of India Satwari Branch Jammu) alogwith other formalites, under ( Hamper - B ) to Scheme Coordinator New Pavillion Desktop Offer c/o Innovative Incentives & Events Pvt Ltd. SCO 171-172, 2nd floor, Sector-8, Madhya Marg chandigarh- 160 018(UT). They had alloted redumption code 13743 and file no. 13132 and sent all items except Creative 2.1 Multimedia speakers (SBS A300) with the directions that speakers to be collected by the customer from the dealer where from you bought the PC. I had contacted the above dealer immidiately for delivery of speakers, but he refuse to deliver the item with the remarks that he had nothing received from the company in this regard. I lodged the complaint vide ticket -ID : YAB-296003 at http://www.hpredemptions.innovativesupport.in . In response to my complaint they had assure me that your complaint has been sent to HP Company and what so ever the solution will be intimated to you. but till date, even a gap of more than six months, they have not given any reply to my complaint despite of my repeated reminders on the subject matter. I would like to request that kindly look into the matter and send the speakers at my following address to avoid any further delay and harsment.

Yours Sincerly
D.V. Sharma
Mobile no. [protected]
Address:- House no.101, sector - D
Bharat Nagar, Talab Tillo
Jammu (J&K)