HP India Complaints & Reviews

Ihad purchased on 6th Oct 2008, A hp Laptop (pavilion dv 2910 Tx) with a Kodak digicom offer. I had sent a cheque of Rs 990, as asked by hp on 10th Oct but I am yet to receive the camera even after 10 weeks has passed.

What can I do. I tried to check hp website but could not get anywhere.

PS Banerjee

the subject cited product bought from M/s solutions aliganj and since the time of purchase in 2007 giving problems under the warrenty period checked by techicians from dealer and company seal was broken by these technicians when send it to for repair at service centre at ashok marg in lucknow they refused to consider it in the warrenty period after long persuation they repair it and taken Rs800/- and told that company supplied black cartiradge is defective till today printer is not working.
I hope before the purchase of hp products one should uder stand the type of service they provide. no hope from hp people
Thanking you HP
Manoj Gurnani

I have purchased HP Pavilion dv6710 notebook in Oct 2008. Due to some technical problms, the laptop was sent to HP authorised Service centre in Pune (Vintech Electronic Systems Pvt. Ltd) on in Nov 2008 .
They told me that problem was faulty DC-BOARD due to which the laptop is not getting charged and they have sent request for the replacement part(DC- Board), within 2-3 days I will receive the part and I can work on my laptop.

But today till 15th Dec.2008 even after a month, I have not received the part(DC BOARD). I am getting same response status as the part is not available.

Dear sir,
My case ID : [protected]
This is to inform you that I have submitted my laptop on 20th October in uptec computer consultancy (Address: 16 rana pratap marg, uptec crossing, lucknow-226001, phone[protected]extension240) for repairing and they are saying that they have to replace the part but hp is not providing them the part as I m mba student my all work is depend on laptop only but I m not able to use, this is a very big problem for me and I have spent 45000 and still I am not able to use it.
I went to them more than 10 times and they gave me no response and they also gave me some numbers of hp customer care but when I called customer care, they gave me the number o[censored]p region coordinator but he is also not picking up of the phone. Since it’s almost 2 months my warranty is also lapsing.
I have done all the efforts from my side and now I m fed up because didn’t get good response from your side. When today I went to the uptec consultancy center they said that I m not making effort from my side so its high time now because I also called gurgaon centre but they are also not replying so now I have one option left is to go to the court and file case against you.
Please look in to this matter as soon as possible, or I have to go for alternatives.
Thanks and Reagrds,
Abhai Dwivedi I

HP is full o[censored]nprofessionals.I bought a HP laptop(dv 9700) six months back..used it for three months then there was some problem with the display adapter.So i contacted the dealer, so he sent the laptop to HP..i got a confirmation from HP through sms that service report has been generated..the dealer said that it would just take 4-5 days for everythin..its been more than 2 months now no reply from HP.I spoke to the regional head of HP(Mr. Somnath)..but of no use..and i am still waiting..HP sucks

I HAVE PURCHASED A HP LAPTOP FROM SALEM, TAMILNADU. THEY TOLD A FREE GIFT OFFER OF WI FI MUSIC AND TV TUNER CARD AND I HAVE SENT A DD FOR RS500 TO HP REDEMPTION CELL. THEY HAVE SENT A EMAIL THAT THEY HAVE RECEIVED THE DOCUMENTS AND IT WAS APPROVED FOR FREE GIFT . IT WILL BE DELAED BY 6-8WEKS. MY REDEMPTION CODE IS H33EPPKC6Q. BUT STILL I HAVE NOT RECEIVED ANY GIFT OR ANY EXPLANATION FROM THE REDEMPTION CELL BY EMAIL. DONT KNOW WHETHER IT IS EXISTING OR NOT.

I purchased a Compaq laptop model V 3225 AU bearing sr. no 2CE720306R on 20 July 2007. In May 2008, the laptop started giving complaints and it was taken to their authorised service center in Cochin( Call ticket no:1463). Unable to diagonise the problem as it did not repeat while in their service center, they returned the same with in two days. Within a day the complaint re occured and I took it back again to their service center ( Call ticket no:1510). First they said it is corrupted OS, but soon they realised it is not, but were not able to diagonise the actual fault. Finally they said they will try replacing its System board and LCD. But on receiving it back I found the performance of the machine had gone down alot including its battery backup and I gave a complaint to them asking for replacement of the whole products since it seemed to be having some manufacturing defect. One of my friend who purchased the same model just one week ahead of me had also similar problems and same kind of rectification was done in his case too. My request for replacement of the laptop was ignored by HP despite the poor performance. On November 8, 2008, the same complaint reoccured and it was again taken to their service center. I was given a call ticket no:100389 and the lady at the service center informed me that this particular model has an inherent defect and hence the company is giving free replacement of the systems board even after its guarantee period is over. They replaced the system board after a week and with in 10 days it started giving the same trouble. When I took it back to the service center, they said all that we can do is try replacing the system board again, since this is problem with this particular model and we can only hope for the best! They gave me a call ticket no: 10054 which was later transfered to their another service center with a fresh call ticket no: 5649. After two weeks they informed me that machine is ready for delivery, but they said in the process the OS is corrupted. They did not even bother to reload the OS though it has a orginal OS supplied by them. The battery back up of the machine after each replacement has been going down and at the moment it just last a few minutes though it is just over a year old! The HP is not willing to to give me a new battery saying it is out of warranty now. I would not again buy another HP product again and wont recommend it to any one for sure

With due regards I, Khushbu Kaushik, would like to share something with you. I am a student at the Institute of Hotel Management-Aurangabad, Maharashtra and I am a resident of Chandigarh and partly New Delhi as my mother is posted in New Delhi.

I had bought an HP Pavilion Laptop, Model No. dv6516tx, on 25th July, 2007. This is regarding an issue that I’ve been facing with my laptop since quite some time. The notebook was working fine till December. Then one fine day I faced this problem named as Blue-Dump Error, and the next day a few of my files were deleted and few settings were changed automatically. I could not bring out this problem at that time since I was in Sri Lanka for my internship. Though there was a lot of important data lost I could not report this matter firstly since I was not in India and secondly there was a language barrier out there so could not have been able to explain my problem to the concerned people out there. A little later a few functions and programs in the notebook stopped functioning and even when stopped did not stop functioning; for e.g.: Windows Media Player use to play songs even after the application was closed. I also tried running HP Health Check which runs a scan and has Security, Performance, Hardware, Maintenance and Updates as applications which where also showing to be green well before but by now the all of then where showing risk/danger sign. When I tried to repair them a few downloads were required which I just could not download as it always invited the Blue-dump error. Thus I was never successful to correct that.

I came back to India in the month of April and as soon as I came back I reported the matter to Orbit Peripherals Pvt Ltd, 1412, Hemkunt Chambers, 89, Nehru Place, New Delhi, Delhi 110019, India which was mentioned on the HP Website as one the authorized service centers. The response was very sad and they told me that they do not see any problem with the notebook and sent me back. As I had to report back to college I went back to Aurangabad.

Being facing the same problem again and again I reported the matter to the Aurangabad, Accord Hp Service Centre, Aurangabad, in the month of June. The response from them was that there could be some issue with the Software and thus the best they could help me out with will be reinstalling the Operating System and will also charge me a sum of Rs. 750 invariable of the notebook being in warranty period.

I decided to show it last to the Hp Service Centre in Chandigarh in Sector-34. My mother had already gone and spoken to the Hp Service Centre executive Mr. Piyush about the matter, he confirmed me with a possible solution of the problem. I also enquired about the warranty date of the Laptop as the purchase warranty was expiring by the 25th July, 2008. On being provided with the Product number and Serial number of the notebook, he told me that the date of expiry of the yearly warranty is 11th September.

As soon as I came back from Aurangabad, I reported the matter to the Mr. Piyush in the Hp Service Centre, Sector-34 at Chandigarh in August. He got the RAM cleaned up for me and suggested me to order the original HP Recovery Discs form HP and also to get my warranty extended.

On receiving the Recovery Discs form Hp I did the Recovery of the operating system myself. When the matter was still not resolved, I took the Laptop again back to the Hp Service Centre by second week of August, 2008. The executive kept the laptop with him and did the recovery once again on his own though being informed about the fact that once the recovery has already been done by me. The resultant was that he could not resolve the issue at all, he happened to update the BIOS version of the notebook. He told that may be the old version was leading to a compatibility issue and thus the problems were occurring.

The problem still not resolved, I contacted Mr. Manoj, through the Toll free number of Hp Helpline. He issued me a Reference Number: [protected] and told me that the case will now be open and will not be closed till I am satisfied. I went back to the Hp Service Centre with the reference number in last week of August and I came back to Delhi. Whenever I called up to enquire about the status of the matter I was told by Mr. Piyush that the engineer is contacting the Hp main bay about the matter and is obtaining a new reference number, which was never delivered to me.

Meanwhile I was told by Mr. Piyush to get the notebook’s warranty extended as otherwise anything that happens or is resultant will be considered as Customer Abuse. Being scared I did get the warranty (on site) extended on the 08th September, 2008; by spending a sum of Rs. 7, 500. Seeing the behavior of the service centre executives, I had called up the toll free number. I happened to speak to Mr. Jasmine, he told me to have the laptop in front of me and then call up the Toll free number. Being fed up of hearing the fact that everyday the notebook was being recovered, I got the notebook back from the Hp Service Centre and came back to Aurangabad for my college.

Later on I decided to contact Hp through the E-mail support, by filing a complaint on the 08th October, 2008 and received the Complaint number: CCHSAP166397. I received a reply form Ms. Pratima M P stating that the following is the address of the Hp Service Centre in Aurangabad and to contact them for further concern. I replied back to the mail but was never reverted back on the same. I also tried contacting the Toll free number again and spoke to Ms Priya on the 10th October, 2008, who asked me to perform the primary self hard disk check. Fed up I contacted Ms. Pratima M P and asked her to take some action against the case. I was always welcomed with a standard reply that I will be contacted back about the status of the case, which never happened.

Thrice being in continuation trying to get through to Ms. Pratima on the 21st October, 2008, I was finally told that Mr. Durgesh Prasad will be contacting me shortly. On being contacted by Mr. Durgash Prasad, I explained the whole problem in detail to him and told him that the only two solutions which I look forward to from the company will be either replacement of the notebook or a refund for the whole amount. He told me that since the laptop has been with me for more than 1 year and the warranty had expired, the replacement will not be possible. But as I stressed on the fact of receiving either a replacement or a refund only he told me that he will be contacting the next day. I never received any call from him but was rather contacted by Mr. Manoj on the 22nd October, 2008, who had issued the reference number to me and thus had become the case owner. I never got a positive response from him too. Then I spoke to Mr. Durgesh Prasad again and explained him everything in detail. He assured me that he will call me back with whatever the decision will be taken by the concerned authorities on the replacement or the refund.

I was called by Mr. Durgesh Prasad, on the 23rd October, 2008. He told me that the decision taken is that I’ll be granted with an extended warranty or five months for the notebook and whatever be the next complaint will be dealt with very diligently. I asked him for any higher authorities’ contact number and E-mail address. He gave me Mr. Haris Haidery’s Email address and Phone number. Mr. Haris Haidery is the Counrty head for Hewlett Packard.

I came back to New Delhi on the 25th October, 2008. Since I was not well I could not contact Mr. Haris Haidery as soon as possible. I happened to contact him thrice but was only answered by the answering machine. I did leave a voice message for him on the 03rd, November, 3008, but never got a call back or a response back.

I then called up Mr. Durgesh Prasad again on the 04th October, 2008 and told him that I could not get in contact with Mr. Haris Haidery. I did ask him for him Mobile number but as he said he did not have the number with him and suggested me to contact Ms. Pratima M P. As I contacted her and told her about the state of the case, she assured me a call back as soon as she would speak to Mr. Harris Haidery. I was then contacted by Mr. Manoj as he is the owner of the case but was never called back by Ms. Pratima M P. Mr. Manoj assured me that he will speak to Mr. Harris Haidery and then let me know about the status the next day.

The day after that I receive a call from Ms. Maitri, from New Delhi, who tells me that she had received a call from the Bangalore office about the case. She assured me that she would let me speak to Mr. Harris Haidery. And as assured by her I did receive a call from him but because of some network problem the conversation could not be completed and he assured me that he will definitely call me back in the next half an hour.

I haven't received a call from him or anyone from Hp till date. I also had forwarded the same complaint to him through an E-mail but was never reverted back.

It is humble requests to you if you could please look into the matter as soon as possible and kindly get me a replacement for the product as I am really fed up with the Laptop as it is just a simple piece of junk for me lying in one corner as I just can't use it.

I have spent 55, 500 INR for buying the laptop and another 7, 500 for getting an extended warranty for the product. Moreover I have wasted a lot of money in contacting the Hp for the same problem. I look forward for a response from your end.

With Anticipatory Thanks.

Khushbu Kaushik

TO,
THE DIRECTOR
HP INDIA,

SUB : - HP REFERENCE NO- ([protected]) . I HAVE PASSED 2 MONTHS I HAVE NOT GET PRINTER FROM SERVICE CENTER. .

respected sir,
I am again writing this letter to you tenth 10th time . no one calls me no one reply me. your navi mumbai service center is telling the printer is not available they will give me money instead of printer and they are giving me rs.10, 000/- but today all the photo smart all in one printer are starting with 17, 000/- rs to 28, 000/- . then what I will do from 10, 000/- this printer is since two years . if don’t have printer in your stock then why you extend the warranty of printer . Since 2 month my printer is at service center I am fed up by daily calling and enquiry .

I have lost my 50, 000/- fifty thousand rupees because of this printer I have take my work out side and do. you r going to my 50, 000/- Rs if no then who will pay me.

please I request you ones again please give me same printer immediately or give me the amount rs. that I can buy another all in one photosmatrt printer . all else If you will not listen me I will complaint a case on hp India . you have givin me warranty then give me that printer or arrange another printer that has same features . please do it urgently .

my hp printer model no. (ALL IN ONE PHOTO SMART C6188 ) AIO PRINTER PRODUCT NUMBER (Q8181D) SERIAL NUMBER IS (MY6C4H60R6) and MY HP REFERENCE ID IS ([protected]). THE VASHI SERVICE CENTER HAS GIVEN ME CHELAN NO IS (ININ[protected] ON 24/10/208

so please give attn on my letter . urgently take some action .

email:[protected]@rediffmail.com


thanks
Kusum Devi Sinha

ink system failure and not working from 6 month complaints has been lodge but reply from ur end take this as serious issue or else i will move towards consumer court. Awaiting for fruitfull reply from ur end .thanks

Dear Sir,



I bought a HP laptop from Janakpuri-Delhi on 26.10.08 against free gift scheme of Canon Digital Camera,



I sent a DD of Rs 990 on dt 03.11.08 along with Sr No cutting –CNF8381S3B

& copy of Invoice No :Janakpuri-1824 dt 26.10.08

By registered post on dt 03.11.08

to H P Redemption Cell, 1st Floor-Okhla Industrial-phase-1, Delhi-10020



Laptop Model –HP DV5-1102 TV

Laptop SR NO : CNF 838 1S 3B (Product –(1P) FZ728PA



DD NO :[protected] (010643) dt 03.11.08 from HDFC Bank-N.Delhi of amount in Rs 990.00

In favour of H P Redemption Cell.



Customer Name :Ashwani Kumar

1253, Dayanand Colony, Gurgaon (Haryana)



But there is no respond till date for free gift of Canon Digital Camera 8.3 Mega P.



Pl confirm / advise status for this.

I am waiting your promote reply as earliest



Regards



Pradeep Saxena

Mobile No :[protected]

sir,
my younger sis purchased a hp compaq presario v3000-342av, serial no. 2ce7260clt on 31/8/2007. this notebook is creating a lot of problem, the AMD processor that you have provided with this notebook is of no use, all the time it gets hanged & gets heated up within minutes. due to this the motherboard also suffers and now is totally gone.
when we went to one of your service centers in haldwani( uttarakhand, india), your service personal said that he will get it repaired but there is no guarantee that it will work properly and asked us to buy a new one rather than getting this one repaired.
sir with due respect i just wanted to know that if your company can't provide the service to customers then why have you installed so many service centers in the whole country.
i just want you guys to tell me what should i do? i am really fed up with this product of yours. kindly reply me as soon as possible.

Unfortunately I bought a HP all in one series 2 years back with out knowing that the service center for HP products in my place is Redington. My model number is 2110 and the printer got some problems 6 months back and gave to my nearest service center which is 72 km away from my home town. My luck the printer was repaired and they charged me INR 1800. Now the same problem comes at times occasionally it prints and shows some error messages one of the message was to install the printer cartridge properly so i tried removing the black cartridge but it got stuck when i tried to pull out a small 'Y' like plastic part came out and my printer stopped permanently. My reseller told me we will go to the service center directly and get it corrected. But alas when i went there the people sitting at Calicut redington office behaved like i have committed a crime. They does know the basic of dealing with the customer, moreover they didnt contact me since a week regarding the quotation for this repair. When i told my friends at Calicut about this they told me they have stopped buying HP printers for the past one year only because the service center is REDINGTON. Now its clear from the behavior of the Redington staff that i have done a terrible crime of Buying a HP printer. The only thing i am not exchanging the printer is i have stock of two ink sets.

HELLO SIR/MADAM,
I have purchased "hp pavilion desktop 6330in product serial no.INA7520GCV AND REDEMPTION CODE is TYP 72FMFJP "from friends computer consultancy indore.It was under the scheme of providing GIFT:-HAMPER-B containing :IFB MICROWAVE OVEN, CREATIVE2.1 MULTIMEDIA SPEAKERS(SBSA300), REEBOK SUNGLASSES, BAG, BRITANICA 5CD ENTERTAINMENT PACK.
All items except "CREATIVE SPEAKERS " were provided to us.While asking for the speakers your member told us that it will be distributed by the dealer, but he refused and said it will be given by you.
So, please provide us our speakers or for any information relating to it must mail me in my emailid:dr.[protected]@yahoo.in

Dear Sir,
It is very unfortunate that a company of your repute is misleading the customer with false information. Below is the waranty report of my product copiied from your official website. It is very much active and live.

Due to your misleading information i suffered tremendous mental torture and finiancial losses. I request you to solve my problem at the eariest. I will make sure that I will exercise all my consumer right laid down by Govt. o[censored]nited States Of America And Govt. Of Republic Of India.

You are personally responsible for my irrepairable losses. I am sending the copy of your irresponsible mail in black and white to the top H-P authorities in U.S. and India.



Regards

Ranjan Kumar

13/14 Shiv Ganga

New Choudhary Tola

Patna - 800006, Bihar, India

Ph-[protected]



Result 1 of 1


Serial Number CNF75111GO
Product Number KC412UA
Product Description HP Pavilion dv6775us NB PC ALL
Date of Warranty Check 22 Nov 2008

[protected][protected][protected][protected]

Warranty Type Base Warranty

Wty: HP HW Maintenance Offsite Support
Status Active
Start Date 27 Dec 2007
End Date 24 Feb 2009
Service Level Std Office Hrs Std Office Days, Standard Parts Logistics, Standard Material Handling, Global Coverage, Std Office Hrs Std Office Days, HP Ships to Customer Site, No Usage Limitation, Pickup by HP, 5 Business Days Turn-Around
Deliverables Offsite Support & Materials
Hardware Problem Diagnosis


Wty: HP Support for Initial Setup
Status Active
Start Date 27 Dec 2007
End Date 24 Feb 2009
Service Level NextAvail TechResource Remote, Std Office Hrs Std Office Days, Unlimited Named Callers, 2 Hr Remote Response
Deliverables Initial Setup Assistance





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@hp.com
Subject: RE: Email Support <<#1258626#>>
Date: Thu, 20 Nov 2008 14:40:58 +0530

D/Sir,
I bought this ( Hp Pavilio dv-6775us) from M/s.FAR'S ELECTRONICS, Store #23, Houston; 10241 North freeway I-45 (U.S.A.), Customer # 32080321 on Jan.-01-2008.
I don't understand how it is become out of warranty! How customer will come to know about your product serial no. is within warranty period or not at the time of purchasing.
The warranty should be cover from the date of purchase, so my laptop still within warranty period, so, pls. provide me recovery disk without any extra charges.
Your kind cooperation will be appreciated.
Brgds.
Ranjan Kumar


================================================================================...⇄
> Date: Fri, 14 Nov 2008 05:18:14 +0000
> Subject: Email Support <<#1258626#>>
> To: [protected]@hotmail.com
> From: [protected]@hp.com
>
> Thank you for contacting Hewlett-Packard.
>
>
>
> This is in response to your e-mail regarding the .
>
>
>
> Hello Ranjan,
>
> Thank you for contacting Hewlett-Packard’s Solutions Center.
>
> This is in response to your e-mail regarding HP Pavilion dv6775us Notebook PC .
>
> Firstly, I truly apologize for the delay and regret the inconvenience caused.
>
> I understand that you require the recovery disk for the notebook.
>
> Ranjan, as per the serial number of the notebook that you have provided the notebook is out of warranty. Due to which am not able to ship you the recovery disk.
>
> To avail the recovery disk for the notebook, please get in touch with HP Authorized Service Center in your locality.
>
> Please refer the following link to locate the HP Authorized Service Center in your locality.
>
> http://216.198.210.216/(S(dwnso4qlykd5poivb2uftz45))/hp/srfr/srfr_search.aspx
>
>
>
> Once again, I thank you for contacting Hewlett-Packard's Solutions Center.
>
>
> Regards,
>
> Rakesh R
> Technical Support Engineer - PSG Portable
>
> "Our aim is to deliver best in class customer service".
>
> Do help share feedback or any concerns with my Manager by mailing us at: roshan.[protected]@hp.com
>
>
>
>
>
> Sincerely,
>
> HP Email Support
>
>
>
> Please include the following identifier in the subject line of all future correspondence relating to this ticket.
>
>
>
> Incident ID: <1258626>>

I have purchased a desktop computer from Computer Planet, Bangalore during October Divali offer. As per the offer necessary payment has been made and registered with acknowledgement from HP vide redemption registration No. MKDAE 12CF4 and code No. 24826 file No. 24787. but it is surprise to note that till today i.e. 4th December 2008, no action has been taken by HP to sent the redemption offer to me.

Hence, HP should keep up his promise/offer promptly and assure that gift is sent early as poissbile.

Bye.

I had purchased HP Pavilion DV 6767 TX Laptop on 26/06/2008.that time VALUABLE GIFT Wi-Music device worth Rs.4500 & 5.1 Dolby Digital Wireless Headset worth Rs.6000
offered by HP Pavilion company with this model.Offer valid
up to 30/06/2008.I had sent Invoice copy with barcode no &Rs.500 D.D in favour of Solutions Integreted Marketing Services Pvt Ltd & barcode stiker AT HP Redemption cell,
First floor, A-2, Okhla industrial Aria, Phase-1 New Delhi-110020
By courier .Still today I Have been not received any GIFT or any information regarding this.Solicited reply will be highly appreciated.Thanking you. S.J Talati. gujarat refinery.vadodara

FROM LAST 5 DAYS DISPLAY WILL COMES ON THE MONITER ONLY
AFTER 4 TO 5 TIMES RESTART THE COMPUTER BUT TODAY EVEN WE RESTART THE COMPUTER SEVERAL TIMES NO DISPLAY IN THE MONITER