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Compaq laptop — Manufacturing defect
I have purchased Compaque presario laptop V3225 AMD Turion Sl.No.2CE7180WHS[protected] in india ( Belagum City) dealer Compu Aid invoice No 1749 date 18/6/2007 i am facing problems for this laptop and once i have given replacement of circuit in your kolhapur service station Service tag no In 02986940 req ID 17622391 Sapre part No 447905 on 10/11/08 and i am facing such problems and i have heard from market and your service station that this particulars series having lot of problems. it is manufacture defect. since i am request you please replace my laptop with new one intel processor. i trust compaq and Hp and hence i have taken but due to technical problems form your laptop i fell very bad since replace this laptop immediately. i hope you will given response immediately.I have complant to hp but their is no replay from hp
HP — MISGUIDING THE CUSTOMER AND FOOLING THEM
TO WHOM SO EVER IT MAY CONCERNED.I FACED A PROBLEM OF 6 PART DISPLAY IN MY HP NOTEBOOK, MODEL NO-DV-2601-TX, I WENT TO THE HP SERVICE CENTRE, RT OUTSOURCING, KIRTI NAGAR CENTRE, NEW DELHI.
I WAS TOLD THAT THE PROBLEM IS IN MOTHERBOARD AND IT NEEDS TO BE CHANGED. I WAS GIVEN A PRICE RS.9000.00 FOR THE MOTHERBOARD AND CONFIRMED THAT IT WILL BE DONE, BUT NO MODEL NUMBER WAS TOLD TO ME, NOTHING MORE WAS EXPLAINED TO ME APART THE PRICE. I AGREED TO THE PRICE AND SUBMITTED THE NOTENOOK TO THEM.
LATER ON RECEIVING MY NOTEBOOK BACK AFTER 15-20 DAYS, I STARTED FACING SOME MORE ISSUES WITH THE NOTEBOOK, FOR THAT I DID THE FACTORY SETTINGS, STILL THE PROBLEM REMAINED, AND I FOUND THAT, THE MOTHERBOARD WHICH WAS TO BE CHANGED i.e. MODEL NO 716, WAS NOT INSTALLED AND THE ALTERNATE OF IT i.e. MODEL NO 715 WAS INSTALLED, TO SAVE THE PRICE COST. I WAS UNAWARE ABOUT IT, AS I WAS NOTHING TOLD BY THE EXECUTIVES AT THE CENTRE, WHILE SUBMITTING THE MACHINE.
NOW, ON ASKING THEM WHY YOU DIDN'T TOOK MY CONSENT BEFORE DOING ALL THIS BLUNDER, THEY ARE ARGUING WITH ME.AND SAYING THAT I HAVE TO PAY EXTRA MORE FOR THE 716 MODEL.
I am also facing the same issue... Read my blog
http://mangatgoyal.blogspot.com/2010/02/hp-making-fool-of-indian-customer.html
Do let me know your comments and suggestions
http://mangatgoyal.blogspot.com/2010/02/hp-making-fool-of-indian-customer.html
Do let me know your comments and suggestions
I bought a Compaq Presario CQ40-327TU Laptop on 11th March 2009 from MicroCare Computer Resources - Visakhapatnam for Rs.36, 534/- vide s/n:CND9072DRH and p/n:NL050PA#ACJ.Within this year, the so called laptop gave me trouble four times, once with Key Board, 2nd time with Mother Board, 3rd time with Battery charger now with Battery and CD Drive. I am a Development Consultant working with poor, invested money with hard work. During November 2009, mother board did not work and the service people took a lot of time for the repaire. That time I was supposed to go to South Africa with the so mentioned laptop of your great company but had to go without it and left for my international tour. Now a days, it is like a 2nd life partner and without that no work is done effectively. Although my friends suggested other brands but I bought this troubled product (evergreen)from your company. And at the same time, other brands their services are very prompt and they replace the system also. I lost so much time as well as money by using the troubled compaq laptop. With the given facts, how the company can solve the problems like compensating the customer’s time and money? The last date for one year warranty lapses by 11th March, 2010 and please let me know immediately.
My e-mail id [protected]@gmail.com or [protected]@rediffmail.com and Mobile No.[protected]
Expect an immediate and positive reply in best interest of customer relation as well your product business.
P S CHANDRASEKHARA RAO
My e-mail id [protected]@gmail.com or [protected]@rediffmail.com and Mobile No.[protected]
Expect an immediate and positive reply in best interest of customer relation as well your product business.
P S CHANDRASEKHARA RAO
COMPAQ/HP — laptop manufacturing defect
I was using the compaq laptop v6211au series for the last one and half years . i had battery problems from 9 months onward as it was not staying for more than half hr which gradually diminshed to 5 to 10 mts also i had some problems with the display occasionally .then only i came to know that this series laptops has motherboard problems so itook it to an authorised hp centre on 21/05/2009.they recieved it and later informed me that it was okay and told me it is due to harddisc problem.but i was sure that i had no symtoms related to harddisc earlier so i went there to see it and to my dismay my laptop which was working earlier was not at all working now. so when i asked them to check the wifi which will not work in motherboard complaints they agreed that it has a mother board complaint and told me that they willl replace it. but till today i had not recieved it . i wish that i will alleast get my laptop in the old condition