[Resolved]  HP Deskjet F735 All - In - One Printer — Worst Pathetic Product and After Sales Service

Address:

Thane, Maharashtra

Hi!

I am putting this complaint here only hoping I may get resolution to my HP Printer, which now I dread that I bought it in the first place.

Case:
Printer Serial No.:CN95I4V105
Date of Purchase: Oct 13 2009

Its right from the time I purchased I have been facing some problem or the other, and though I have got one year on-site warranty with this printer, HP just refuses to send any engineer to get it checked and resolve the issue.

There has been repetitive problem with my color cartridge, the first one happened in Nov 13 2009 and second in March 12 2010.

In both instances, I was asked to replace the cartridges from their ARC (Authorized Service Station). Which I did taking leave from office, visiting the shop at my own expense and time, and spending 4-5 hours just to get a replacement cartridge. Above that the problem as identified with the cartridges suggest that the issue is in the cartridges nozzle. And this too with the color cartridge only.

And now the third time this problem has occurred yesterday i.e. on July 13 2010. And again I get the same response from CC to go to the ARC and replace the cartridge. I requested CC, to kindly get the printer checked, since I myself being a technical person, understand that there is some defect inside the printer H/W which is causing the problem to the color cartridges only. OR maybe the cartridges in itself are defective, as supplied by HP ARC.

But there is no support provided by CC, and they just refuse to accept either of it nor do they support in getting the printer checked by their engineer! Well too much for their pathetic printer and after sales!

I am attaching here the proof of letter issued by the ARC after replacing the cartridges. Please find the scanned copy.

My mobile no is [protected] and email is aliasgar.[protected]@gmail.com

I wish someone here has faced similar problems with HP. Some here may help me resolve this issue and provide relief to this harassed customer.

Thanking you.

Sincerely,
Ali Asgar Nagaria