[Resolved]  HP Domestic Gas — Nondelivery

I'm having HP domestic gas connection, Consumer no:-614171 at Durgapur (WB) from 2007. My Agent's name is Saha Distributor, Zakir Hussain Ave, Bidhannagar, Durgapur, Dist:- Burdwan (WB). The reccurent problem with my distributor is non-delivery of cylinder after booking. Sometimes after 30 days of the booking also I don't receive the cylinder. When I ask them, they tell either they don't have cylinders or they don't have the supply men. But if anyone carry his exhausted cylinder, then they replace that. But how it's possible for the housewives to carry a cylinder? If I ask them anything, they behave very rudely, in insulting languages. When I told them that I'm going to complain against them, the Manager replied, "You may complain, I don't bother. If I you want cylinder, then you've to carry the exhausted one to us." Unofficially we know that they are supplying domestic cylinders to the nearby factorys for industrial use at higher cost. I need help to get rid of the situation.

Kaustav Bhattacharya,
Durgapur