Comments
HP Pavilion 2000 Series — hardware problem
Dear Grevience Redressal Officer,My laptop was sent to one of your service centres in Mumbai - i.e. Simtech Computronics Pvt. Ltd., as my laptop had display problem. The service centre had a look and revealed that the mother board had gone bad and under insurance scheme we paid cash of Rs. 7500/- and got the warranty for one year replacing the mother board.
We called our computer people and formatted the software as per advice from your service centre. After which we faced problem with internet not getting connected due to wirless display light not shown.
We informed the service centre for such problem and they said that the wireless dispaly light has to be replaced for which we will order out the part.
The order was placed and we have yet not received this part - its been 3 weeks and there is not sign of the same. We have called the service centre many a times but they say the part is not yet come and it will further take 1-2 weeks for the part to come.
We request you to kindly look into the matter on top priority as my work is suffering. I even went on an overseas trip and have returned after 10-12 days but till today I have not received the part, and now I am informed that this part will further consume time.
Request you to please arrange to send the part at the earliest so that I my work should not suffer.
My token no. is 7940.
Awaiting your feedback in this regard.
Meherwan Daruvala
I am (unfortunately) an HP consumer. 1.5 years back I bought an HP DV 2701TX laptop by spending an amount of Rs. 54, 274 trusting the so called HP brand name. Now, I have realised what a big mistake it was. My laptop always had problems such as overheating of battery.
I took some workarounds to avoid it. However, bow the VGA card has failed because of which there is no display on my laptop. I have been asked to spend Rs. 12000 to get the motherboard replaced by the HP support service personnel. However, after speaking to atleast 10 other people with the same model, I realised that all of them had faced similar problems and were wondering how my laptop survived even for a year.
Numerous online forums will let you know that this model is faulty - the battery, the vga card (which leads to display issues and finally mother board replacement).
If you cant make good products then stop advertising that you rather than making inferior products. The least you could have done for my laptop is giving a free replacement of motherboard of free servicing. Unless that happens I will make sure that noone in my friend circle buys from HP and would also publish the same on consumer forums. Don't underestimate the power of online media - an image once tarnished is gone forever.
I took some workarounds to avoid it. However, bow the VGA card has failed because of which there is no display on my laptop. I have been asked to spend Rs. 12000 to get the motherboard replaced by the HP support service personnel. However, after speaking to atleast 10 other people with the same model, I realised that all of them had faced similar problems and were wondering how my laptop survived even for a year.
Numerous online forums will let you know that this model is faulty - the battery, the vga card (which leads to display issues and finally mother board replacement).
If you cant make good products then stop advertising that you rather than making inferior products. The least you could have done for my laptop is giving a free replacement of motherboard of free servicing. Unless that happens I will make sure that noone in my friend circle buys from HP and would also publish the same on consumer forums. Don't underestimate the power of online media - an image once tarnished is gone forever.
I bought a HP dv2701tx 'Entertainment Notebook' in April'09. The Hard Disk failed during warranty and was replaced with a refurbished one(not a new one). The system had overheating problem from day one and the service people kept mum about that when enquired. Now the display does not come on even though the system boots. I checked with the HP Service Centre, who said that the VGA card needs replacement along with the motherboard, and said would cost around Rs.15000 !. He also added that this particular model had heating problems and as a result was phased out. He also advised me to go for a new system instead of repairing the old one. I want to know why HP makes and sells this sort of products which fail so prematurely. I use my system with utmost care, and inspite of that it fails!.
After selling a bad product which does not work properly, HP's service staff advice to buy a new system after throwing out my old HP dv2701tx which I bought for Rs.47000!.
MY REQUEST TO ALL - PLEASE DO NOT BUY HP LAPTOPS
After selling a bad product which does not work properly, HP's service staff advice to buy a new system after throwing out my old HP dv2701tx which I bought for Rs.47000!.
MY REQUEST TO ALL - PLEASE DO NOT BUY HP LAPTOPS
I am also facing same problem and HP demanded 20K to replace the motherboard.
HP cheating the customer and they also stop the warranty extension.
HP cheating the customer and they also stop the warranty extension.
Dear all,
If s'thing that has hurted me than it's the blind trust in HP Product which are of no worth as per the prices & performance are concerned. Only Trust DELL in future ( For Price, Performance, Quality of Service & After sales service and warranty)
Purchase Price: INR 54000/-
> HP Laptop Issues Faced :Overheats, Battery Drains in 1 hours, Slow speed.
> HP Resolution Provided: It's all your problem and not companies - Pathetic, Greedy to make big bucks,
After purchase this defective factors could cost more viz sample examples
>System Board - Replacement costed 15K
> Heat Sink - Another 5K
>14"1 Widescreen Display- 20 K
This company should be banned to sale products in India for cheating the customers for violation of trusts, ethical code of conduct of products & price caps. It's frankly speaking is a cheater company. Never ever trust it's advertisement - It's of no worth.
Regards,
Nitesh Todi
If s'thing that has hurted me than it's the blind trust in HP Product which are of no worth as per the prices & performance are concerned. Only Trust DELL in future ( For Price, Performance, Quality of Service & After sales service and warranty)
Purchase Price: INR 54000/-
> HP Laptop Issues Faced :Overheats, Battery Drains in 1 hours, Slow speed.
> HP Resolution Provided: It's all your problem and not companies - Pathetic, Greedy to make big bucks,
After purchase this defective factors could cost more viz sample examples
>System Board - Replacement costed 15K
> Heat Sink - Another 5K
>14"1 Widescreen Display- 20 K
This company should be banned to sale products in India for cheating the customers for violation of trusts, ethical code of conduct of products & price caps. It's frankly speaking is a cheater company. Never ever trust it's advertisement - It's of no worth.
Regards,
Nitesh Todi
Hey everyone
Im another HP brand victim of fraud they do...I own a dv2701tu which has got number of problems like heating, slow booting, faulty touchpad n many more...ma laptops gets so much heated dat it bcomes impossible to even touch n same is the case wid charger...more i was fooled by HP as well.i got ma laptop in april08 n given warranty of 1 year period but during an offer period it was increased to november09 n i was informed ba a mail.i confirmed it wid the HP centre as well.but in oct09 when i approached them wid a faulty touchpad n dvd writer they denied the warranty n was made to call all over india untill nov09.n after dat they clearly denied any warrnty...
ma experience wid HP is horrible n will sugest ppl "DO NOT" trust this brand even a bit...ive never met such fraudulent ppl ever in ma life.im still using d same laptop wid multiple problems wid heating being major concern.
can sum1 plz suggest me smthng fr heating problem??
mail me on [protected]@yahoomail.com
regards
ashutosh
Im another HP brand victim of fraud they do...I own a dv2701tu which has got number of problems like heating, slow booting, faulty touchpad n many more...ma laptops gets so much heated dat it bcomes impossible to even touch n same is the case wid charger...more i was fooled by HP as well.i got ma laptop in april08 n given warranty of 1 year period but during an offer period it was increased to november09 n i was informed ba a mail.i confirmed it wid the HP centre as well.but in oct09 when i approached them wid a faulty touchpad n dvd writer they denied the warranty n was made to call all over india untill nov09.n after dat they clearly denied any warrnty...
ma experience wid HP is horrible n will sugest ppl "DO NOT" trust this brand even a bit...ive never met such fraudulent ppl ever in ma life.im still using d same laptop wid multiple problems wid heating being major concern.
can sum1 plz suggest me smthng fr heating problem??
mail me on [protected]@yahoomail.com
regards
ashutosh
Repairing The Display Problem in HP dv2000/dv6000 series
PROBLEM
Last week when I turned on my laptop HP dv2701tx, there were multiple screens appearing on the display instead of one screen, and some times the screen even didn’t appear. I reinstalled and updated the nvidia drivers (as it has nvidia 8400GM) assuming something might be wrong with the drivers, but when the notebook restarted the multiple screens appeared right from the time it restarted, i.e. there were six boot screens, instead of one. I logged on to the HP website and updated my bios, but the problem didn’t solve. I ran the system restore, but that was also useless. I searched for the problem on the net and found that there is a die-packaging manufacturing defect in nvidia GPU of G84 and G86 which was officially announced by NVIDIA. These nvidia GPU are in most of dv2000/dv6000 series of HP pavilion laptops
Solution:
My laptop’s warranty expired last and was also not covered by HP Limited Warranty Service Enhancement. I talked to HP, they confirmed it as a hardware malfunctioning of nvidia GPU (Graphics Processing Unit), but refused to repair it free of cost (estimated cost by HP was $300+shipping charges). I being a student couldn’t afford that much. As I was out off options so I decided to get it repaired locally.
The local techinian immediately identified the problem. Actually the problem is in the Ball Grid Array (BGA) of Nvidia GPU. With the passage of time (approximately 1 year), the Ball Grid Array Soldering of the GPU gets damaged due to heating. When it gets damaged, some pins of the GPU loses the contact with the motherboard, and hence displays nothing. The local technician told that there are two methods to repair it
1. Temporary Repair
2. Permanent Repair
Temporary Repair
In temporary repair he would air heat the GPU, as a result the soldering balls in BGA would get settled and connections would be re-established, but the problem may show up again in a week or a month.
Permanent Repair
The permanent repair was more risky then the temporary one. There is 80% chance of getting it permanently repaired and 20% chance of permanent damage. I took the risk and finally the problem was resolved. In this repair the GPU was be detached (Desoldered) from the motherboard, and the new balls were made for BGA and the GPU was again fixed to the motherboard. When the laptop was turned on, the problem was actually resolved. The technician told that he has repaired many dv2000/dv6000 notebooks with the same problem, and none have reported the issue to him again.
BGA
Ball Grid Array are surface mount packages (smd) that uses metal balls and spheres to provide electrical interconnection
The problem is the same as reported in XBOX 360’s GPU’s BGA. Another BGA is
PROBLEM
Last week when I turned on my laptop HP dv2701tx, there were multiple screens appearing on the display instead of one screen, and some times the screen even didn’t appear. I reinstalled and updated the nvidia drivers (as it has nvidia 8400GM) assuming something might be wrong with the drivers, but when the notebook restarted the multiple screens appeared right from the time it restarted, i.e. there were six boot screens, instead of one. I logged on to the HP website and updated my bios, but the problem didn’t solve. I ran the system restore, but that was also useless. I searched for the problem on the net and found that there is a die-packaging manufacturing defect in nvidia GPU of G84 and G86 which was officially announced by NVIDIA. These nvidia GPU are in most of dv2000/dv6000 series of HP pavilion laptops
Solution:
My laptop’s warranty expired last and was also not covered by HP Limited Warranty Service Enhancement. I talked to HP, they confirmed it as a hardware malfunctioning of nvidia GPU (Graphics Processing Unit), but refused to repair it free of cost (estimated cost by HP was $300+shipping charges). I being a student couldn’t afford that much. As I was out off options so I decided to get it repaired locally.
The local techinian immediately identified the problem. Actually the problem is in the Ball Grid Array (BGA) of Nvidia GPU. With the passage of time (approximately 1 year), the Ball Grid Array Soldering of the GPU gets damaged due to heating. When it gets damaged, some pins of the GPU loses the contact with the motherboard, and hence displays nothing. The local technician told that there are two methods to repair it
1. Temporary Repair
2. Permanent Repair
Temporary Repair
In temporary repair he would air heat the GPU, as a result the soldering balls in BGA would get settled and connections would be re-established, but the problem may show up again in a week or a month.
Permanent Repair
The permanent repair was more risky then the temporary one. There is 80% chance of getting it permanently repaired and 20% chance of permanent damage. I took the risk and finally the problem was resolved. In this repair the GPU was be detached (Desoldered) from the motherboard, and the new balls were made for BGA and the GPU was again fixed to the motherboard. When the laptop was turned on, the problem was actually resolved. The technician told that he has repaired many dv2000/dv6000 notebooks with the same problem, and none have reported the issue to him again.
BGA
Ball Grid Array are surface mount packages (smd) that uses metal balls and spheres to provide electrical interconnection
The problem is the same as reported in XBOX 360’s GPU’s BGA. Another BGA is
Hi,
Display Flickers from System boot and then gets alrite after some time
Hi...
IS there any body to help with this issues
dv 2701tx special edition, i have been using for the past three years, everything was alrite !!
Recently my charger got burned, before that my display started flickering, now i changed the charger with the brand new P share, my battery is almost dead, wish to replace that soon as well .but these days iam getting flickering of display often, i have dual operating system, i face this issue in xp and windows 7,
Now after the restart the boot screen displays as a split screen or some times more than 5 screens in the monitor,
can any body help me please ...
model dv 2701tx
graphics : Nvidia graphics
operating system: xp/ windows 7
Battery : completely dead...
I think ongoing the same problem with the issue that u had, can u please advice me on the price to resolve this or do u really think its advisory to repair with HP share...
Display Flickers from System boot and then gets alrite after some time
Hi...
IS there any body to help with this issues
dv 2701tx special edition, i have been using for the past three years, everything was alrite !!
Recently my charger got burned, before that my display started flickering, now i changed the charger with the brand new P share, my battery is almost dead, wish to replace that soon as well .but these days iam getting flickering of display often, i have dual operating system, i face this issue in xp and windows 7,
Now after the restart the boot screen displays as a split screen or some times more than 5 screens in the monitor,
can any body help me please ...
model dv 2701tx
graphics : Nvidia graphics
operating system: xp/ windows 7
Battery : completely dead...
I think ongoing the same problem with the issue that u had, can u please advice me on the price to resolve this or do u really think its advisory to repair with HP share...
the HP company and mainly the HP service center cheats you on the name of service and checking your laptops...
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hp Laptop dv2701TU — Laptop is very slow.
Dear Sir,We have purchased the Laptop of HP looking towards its reputation.
From day one the laptop is working very slow.We have purchased almost the best Configuration. We have complained it twice. On their request we have also increased the capicity of RAM after paying Extra Amount, but it does not works.
Now they have changed the mother Board but it still very slow nor remote and others working properly.
They told us to take the backup of data, for which we have to appoint an engineer. they will not take the backup, they will just formart the laptop and will try if its get ok. My laptop is lying at their service Center from 28/11/08.
Suggest us what to do.