[Resolved]  Hp Gas — No Proper Gas agency and almost impossible to telephonically book for Gas cylinder

Dear Sir / Madam,

My woes have started since I moved to Kottayam, Kerala from Mumbai in May, 2008. I live in the heart of the city. The HP Gas distributor in our area M/s Thripthy flames, Kanjikuzhy, Kottayam, uncermoniously shut shop one fine day in November, 2008. The district collector came to the rescue of the customers and transferred our consumer accounts to M/s Hindustan Gas Agencies, Ettumanoor, Kottayam, which is approximately 24 kms. away. The agency had made it clear, that they are not in any position to deliver the cylinders to our residence and has to be collected from their depot.

When we started off with the new arrangement, we could book our gas cylinder by calling the agency directly, and subsequently collect the cylinder on a later date. Since, 15th January, 2009, things have changed again. The agency insists that booking of gas cylinders can not be made to them directly but has given a Telephone No. [protected]. It has been impossible to get through, to this no. When I complained to the Gas agency regarding this, their comments were unsympathetic and unhelpfull. They insisted that we can get through to this telephone number very late in the night and our chances would be better if we tried after midnight. They further commented that, if that also does not work, then we should go to the Gas agency and give a written complaint.

I believe that their suggestions are not practical and time consuming. I am sure your esteemed organisation could come up with some practical solutions to serve your consumers in Kottayam, Kerala. And my suggestion would be to appoint a fresh agency in our city.

Hope to get a positive response and quick action at the earliest.

warm regards,
Thomas kuruvilla.
Consumer no. 404757.