[Resolved]  Hp Gas — Tel always busy, Delayed Delivery, Underweight Cylinders, seals Tempered

I had to book gas cylinder but all my attempts(about 100) through out the day on 03.01.2008 to book the cylinder on telephone proved futile & I had to personally go to the agency on 04.01.2008 to book the cylinder. The deliveryman Mr. Rajesh came on 11.01.2008 only & all the cylinders he was carrying were found to be under weight & seals broken/ tempered. On questioning he said we are receiving cylinders in this condition only. He further added that the seals gets broken in the company itself when they wash the cylinders with hot water. The agency's tel nos. & even company's complaint nos. 22013996 etc were also could not be contacted for dialing hours together. The delivery man was also not carrying the counter foil meant for depositing back to the agency on which customers signatures were required. Later on it is told by another delivery man that he might have taken the cylinders earlier from the agency & deposited the counterfoil in token of having delivered the cylinder with fake signatures. These cylinders are then being used with other commercial establishments in league with the delivery man before these are supplied to the customers. The booking of the cylinder on telephone is an uphill task,the company's complaint Nos. & customer service mobile no. are not approachable. Even the company's mobile no. as written on the back of the delivery slip is a nine digit number which itself shows the service approach of the company.
I am very sorry to say that we are facing much problem due to this type of service and it is regular happening.
The H.P. gas agency is Devi Dayal Gas Agency, Sector 8 Rohini, Delhi 110085. My Consumer No. is 600324.
Narender Pal Singh