[Resolved]  HP Gas (Consumer # 626324) — Non Delivery of Gas in time

Dear sir,

We are staying Janapriya Apartment, Sunkadakatte. We have booked the Gas on 29/3/2008 but so far we have not received the Gas cylinder. The concerned Gas Agency is Soundarya Agencies, Magadi Main Road, A. Dasarahalli, B'lore 560079, when we contacted them for Gas, they are giving the reason that your door has been closed. Today Morning at 10.20 Hrs we have contacted them over the telelphone now they are giving the reason there is no stock and they had asked us to wait till Tuesday.

Our question is that once the cylinder has booked it should be delivered or not? suppose a consumer went outside by locking the door then the booked cylinder should be with the agency or it should be diverted to non booked consumer.

We hope that, if there is any door lock or without any follow up the cylinders are diverted to non booked consumers/other consumers for extra money. And also there is no time for the delivery, if the delivery boy thinks he can deliver the Gas Cylinder on his wish. Apartment like us there is a security, if there is a any apartment closed he can leave cylinder at security gate and ask him to inform the consumer or atleast he can leave the message at the security Gate. But nothing is happening, though we are consumer we have to beg them for the cylinder.

This is the case, the HP gas Company should protect the interest of a consumer.

Please do the needful & instruct all your distributors Particularly Soundarya Agencies, for the proper service.

Thanking you,
Rgds,
B. Nanjappan.