[Resolved]  Hp Gas — non delivery of refill and rude behaviour of staff

Address:

Sangrur, Punjab

sent to the company consumer complaints cell
copy to the dc, sangrur and ministry of petroleum affairs,
sir,
with reference to my complaints nos.[protected] and 10050608 dated 15-02-11 and 17-02-11 respectively, i regret to inform you that not even a single effort has been done to solve the same and i have not delivered the refill.i got the last delivery on 08-01-11, and booked refill on 04-02-11, and 45 days or one and half month has passed since the last delivery of the refill. moreover the staff, i think has been especially recruited to butcher the consumers who demand their refills on time.
your area manager does not pick the phone, your inspector does not pick the phone.the concerned dealer does not pick the phone.and lo now you are closing the customer complaints without even asking them about the grievances and resolution.
is this your grievance reddresal mechanism ??????????
i strongly seek to let you know sir, that all of you are public servants and therefore you are getting your pays from the public exchequer for proper service as per law of the land as well as removing the consumer grievances and not for sleeping tirelessly in your comfortable offices by putting the ACs on and burning the public money, while the consumers reel under the burden of your corruption.
as i was not contacted or involved in any inquiry regarding above mentioned complaints and as i have not been offered any satisfactory reason (based on the rules or circulars of the company or govt. of india) for so much delay and harsh behavior of the staff at concerned agency and its dealer therefore, i refuse to accept your closing of the complaint and request you strongly to reopen the same and conduct an inquiry.
i hope that you will understand that i mean business now, and want a comprehensive and transparent inquiry on the field level with open eyes by you, instead of sitting in your comfortable offices by roping in all the customers who have booked the refills during this period, and i promise you that we will prove the mass scale scandal in no time as your system has rotten to the core, and its not too difficult to single out the rotten branch.
i hope prompt action, failing which i will be compelled to invoke the rti act 2005 to get relevant copies of company as well as govt. circulars/orders and reach out to the media and take this struggle to mass level as well as competent court of law and ministry of petroleum affairs.now, my refill may please only be delivered along with factual explanation with documentary proof of rules regarding the booking and delivery of the refills.
a copy of this mail has been sent to the ministry of petroleum affairs as well as the deputy commissioner of sangrur, with a request to conduct inquiry (because the company officials are in connivance the the dealer and black marketers) as to why and who supplies the refills within malerkotla to the hotels, dhabas, tea shops, and vehicles refillers.
hoping for a massive showdown.
mohd. sharif
malerkotla
[protected]