Hp — Hp screen 23 fi

Address:

New Delhi, Delhi

Hi, I bought 2 hp 23fi screens on 21st june 2013. one of them starts giving me problem on 18th August of green tint on edges. I submit the complaint on 19th Aug 2013. (complain no. CA1294641 ). they told me with in 2 working days they will sort it out I felt good to hear only 2 days that's awesome (since Hp is a big brand) but I was wrong After many phone calls from my side the engineer arrives on site on 31st August 2013. He replaced my LED panel. The issue was resolved but I am getting yellow tint on whole screen. Engineer also admit it and he told me with in 2 more days he will come back and replace some cables inside to resolve the yellow tint. he also gave me a written letter with the problem stated in it and tick the pending for spares tick box in the letter. I waited for 2 more days and called back hp service center ([protected]). they told me that there server is showing that it is resolved . I told them the engineer left a note with repair pending. On that they told me they will sort it out in 2 more days. I waited and called again. Again same words for their side after 2 days. this happens many times. and they stop picking my phone. I called customer care they called service center then I talked to Mr .Manoj on 25 th of sept 2013. He told me My problem get resolved on 30th Sept 2013. I waited 5 more days. After that nothing happens no one called me back no engineer. I called them back on 8th Oct 2013. they told me they call me back in half an hour. I waited but no call back. Again I called them I got same reply, I told they no body calls me back after 30 mins. they insist me so I waited again. But no call back Now today is 15th October, they are not picking up my call. I tried many time but no response. So I am asking you to help me on this take some action. Since HP is a Big brand and here you see how big it is complain submitted on 19th august 2013 and remains unresolved Its been almost 2 months. I work as a 3D game artist I need to make sure the colors are accurate . but the yellow tint giving me problem and I am loosing my projects (My source of income day by day). Thanks, Jitender Kumar Hp complain no. CA1294641 Mobile no. [protected] Rohini sec-15 New Delhi - 110089