[Resolved] HP India — Poor Service | |||
I had purchased an HP Pavilion DV6 3049TX laptop on 10th October 2010. After a few months it started over-heating and the optical drive refused to read most of the DVD/CD that other computers were able to read (similar compatibility/configuration) So I took it to Intravo hp service centre in sector 14 gurgaon on 25th May 2011 (Still under warranty period). I was told that it would be fixed by tomorrow. I called the center at 2pm on 26th may and they said it'll be fixed by evening an that they'll call me when it's done. I called them at 6 since I did not get any call from them. They said it's still under diagnosis and they'll call back in an hour. I still did not receive any call from them. I called them up again at around 7 and they said said it was still under diagnosis and that they would call me when its done.Then they said that the service center closes at 7pm so you can only take it tomorrow. They spent more than 5hours on the "Diagnosis" and still couldn't get it fixed? The time taken is not a problem but they should have themselves told me earlier only that It'll take one more day and not make suck excuses. I don't think I'll ever buy an HP product after such an experience. My Case number is : 18050 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
i have a hp pavillion 15-n205tx laptop, i have accidental warranty, so my screen of laptop has been broken so i take it to the cervice center, they take more than 50 days to repair this they promise me for 10 days only, whenever i was calld them they switch off their phones, and they change their crevice center and not inform me, when i get my laptop back they not fixed it properly and make excuses.now after 1 mounth screen got pixel issues, and they again making excuses...
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