[Resolved]  HP - Laptop — Request to replace the HP laptop in warranty. Laptop with issue in motherboard, DVD R/ W, hard disc, touch pad and the screen.

Address:

Maharashtra

Dear Sir,

We have purchased a HP laptop (model no HP6530s, product serial no.CNU9126VM4) on 31/3/2009 supplied through AARKAYS MACHINES (226/227, Majestic Shopping Centre, J.S.S Road, Girgoan, Mumbai-400004).
The above machine developed defects within few days of supply. The laptop was given for repair at HP service centre in Dadar (Simtech Computronics (P) Ltd. Apple Plaza, Gala no.10/11, Gr Floor, Behind Kohinoor Tech Inst. S.B.Marg ,Nr. Phool Market Dadar (W)Mumbai-400028) on 23/01/2010. The laptop had issues with the DVD R/W, touch pad and a defective motherboard. The entire motherboard was replaced.
When we verified the serial number of the laptop parts the serial of the mother-board mismatched that is when we found out it was replaced.

Even then the issue wasn’t resolved the motherboard still had issues we were given the laptop back and were asked to re-submit the laptop again upon receiving of ordered motherboard. We submitted it for repair again on 19/02/2010 and the motherboard was replaced again.
The concerning point is that the motherboard was replaced twice and the replaced motherboard doesn’t have the serial number on it, so not sure of whether it’s an original replacement or not. The service call report mentions – serial number not found.

The problem was solved for some time, but again the laptop started giving trouble within a few days as follows:
1. Horizontal lines on the top and bottom of the screen and display flickering issue.
2. It took a lot of time to start up (approximately 15 minutes).

The laptop was once again given to Dadar centre for repair on 09/10/2010. Now, they have replaced the screen of the laptop completely and resolved the issue of hard disk due to which laptop was taking lot of time to start (system gives error -read failure error).

With the replacement of the Motherboard (twice), Laptop Screen, DVD R/W and repair of hard disk, we doubt whether the laptop is original or refurbished or it is a duplicate one. This is being brought to your notice to analyze the whole issue, does HP always has such reliable products for the customers? There seems to be no guarantee of the laptop to work properly after this replacement. We want a replacement of the laptop as it is under warranty period.

A line in reply in this connection shall be highly appreciated.

Please find below the token no and case id -
1.Token no.:006217 Case no.:[protected] Date: 23.01.2010, 19.02.2010
2.Token no.:002134 Case no.:[protected] Date: 09.10.2010
Regards,
B. P. Taneja,
K-90, Badhwar Park, Colaba, Mumbai
Contact no.: [protected]

P.S.: I am sending a letter via registered post to your Bangalore head office on the following address -


Chairman and Managing Director,
Hewlett-Packard India Sales Pvt.Ltd
24, Salarpuria Arena, Adugodi
Hosur Road, Bangalore - 560 030