HP Monitor W1907 — SHODDY AFTER SALES SERVICE

Address:

Gautam Buddha Nagar, Uttar Pradesh

I bought my HP Pavilion Home PC a6450in in the summer of 2008.Included in the HP monitor w1907.A couple of weeks ago, my monitor's display went and I dutifully contacted HP's service center.They told me they would get it checked and they kept their word.Where they faltered and failed was in delivering the actual after sales service.Their service center is located in Okhla and goes under the name of Redington India Limited.The outsourced service center also handles the after sales service of other companies as well.Anyways they replaced my monitor's lcd panel,power board and conversion board multiple times,surprisingly failing to make it work each time.This went on for several weeks where I also found out that all parts are either repaired or refurbished.I have written to the MD of the company, Ms Neelam Dhawan and received no reply.I've also written to the Director and CEO(worldwide) but no one is interested one bit.The situation has completely deteriorated now and I am unable to do anything.I've told them that I may have to recourse to the legal system if they do not sort out this fiasco but their supervisor told haughtily told me to give it a try. The head of LCD division at Redington India, Ms Baljit, also is beating around the bush buying time so that the warranty period gets over. It is shocking and surprising that a company of such refute is displaying such uncivil and uncooperative behaviour with its customers. It is indeed a sad day for you HP, that I. a fan of your technology and an admirer of your products, has to publicly display my outrage and stinging disappointment at your after sales service. Shame on you!