Hp — Defective Product Sold and Now Dealer Refusing To Replace

Address:

Mumbai Suburban, Maharashtra

Ref.: HP Officejet Pro 8500 A - Serial No.: MY99E5309W - Item No.: CB023 A - 67203

We have purchased this printer from Staples Future Office Products Pvt. Ltd on 10th August, 2011. The next day we complained to them that the printer is having paper pick up issue.

They said dont worry, they will complain to HP and HP engineer will resolve the issue.

The engineer from Redington, did arrive to our office on 19/08/2011 and informed that the product is defective and cannot be repaired. They issued us a DOA letter from their office - their Equipment Service Request No.: ININ[protected].

They advised us to take the printer along with DOA to the dealer and he will repalce this product immediately.

We went to Staples on 23/08/2011, at 7.30 PM in the evening and they made several excused and made us wait till 10.30 PM and refused to accept first the DOA and after told us that they donot have same model with them and cannot give replacement.

We donot know what is the brand image of HP. As the dealer have severely damaged HP brand image and refused to accept letter from HP service centre.

We have gone through severe mental trauma for the last 15 days since the time we have purchased this HP product.

We have attached herewith copy of our purchase invoice + DOA letter received from Redington and refusal letter received from Staples.

We request you to please kindly look into this issue on priority basis and resolve our problem.

Looking forward to litsening from your side.

Thansk and regards,
Rakesh Mehta.
Mobile no.: 91 - [protected] / 91 - [protected].
remo.[protected]@gmail.com