HP Pavillion — DISSATISFACTION FOR SERVICE (NOTEBOOK OPERATING SYSTEM RECOVERY

RESPECTED SIR,

Below mail was forward to in.[protected]@hp.com 2nd jan 2009 waith subject DISSATISFACTION FOR SERVICE (NOTEBOOK OPERATING SYSTEM RECOVERY) BUT STILL TODAY WE HAVE NOT RECIEVED ANY REPLY FOR THIS MAIL now i am suffering a lot without my notebook as its not working so just request you read my below mail and pl look into matter

And help me to get my all benefits which has been lose due to this problem which is not getting solve by such gaint company

pl do needful

my case id : cchsap184477
thanking you
sihab






RESEPECTED SIR,


EM YOUR CUSTOMER & EM SUFFERING FROM NOTEBOOK RECOVERY PROBLEM & NOW ITS LIKE SCRAPE BOX FOR ME SINCE LAST 4 MONTHS


DETAILS AS FOLLOWS

NAME: SIHAB PATEL

PRODUCT: [NOTE BOOK] HP Pavilion DV6700

MODEL NO.: DV6703TX

S/N: CNF7484MZP

P/N: KD311PA#ACJ

CONTACT No. :[protected] /[protected] /[protected]

SIR,

Myself Sihab is really feeling ashamed for writing such mail to such gaint Corporate. After waitin a lot as em also human being so I also have patients & patients also ends at certain limit as mine end.
As now I get rid off for following your process now I need to correspond with u in black n white so that I can get some favorable output & results of my notebook recovery problems & can use it.

Experience with your service

I had visited to your service station which is located at Ankleswar, Bharuch, Gujarat, India named xcort systems
Sinces last four month the day when note book mainboard get infected & had been changed by your side from that day to till today my notebook recovery drive has been deleted which came to know me & then after when I contact to your service center yr representative told me that I need to talk to customer care, from their I came to know that I need to install recovery drive again for that, I need recovery disk they told me
it will delivered to my residence address within 10 days till that my notebook was like scrap for me I was eagerly awaited for disk so when ten days got over &
I call again to customer care a representative told me that its despacth to your address it will delivered to memtioned address with 5 to 6 days again after this period I call to customer care than a represtative told me that main board not contain any serial no. so first you need to visit our nearest service center so again I go back to ankleswar which is 30 kilo meter far from my residence after going their & updation for serial no got done than again I call to customer care & than after again same process has to be followed by me to customer care & finally got disk but it cant help me than after again same process with your service center, person their finally replied that this DISK is not solving this problem so need another disk than after I again called to customer care & followed again same process & they send me disk again after 15 to 20 days I need to be awaited for same time this all things are going on since last four months I think em a foot ball your customer care & service center persons kicking from this goal post other goal post. Em unable to use my notebook & also need to go cyber cafe for small works which is effecting lot to me & my business Till today your service center person has tried new recovery disk which was deliver to me again from your side but still my problem is not solve and now when today again I call to customer care representative took your service center person he also told that this disk is not able to create recovery drive he also told to customer care representative that their might be problem in main board So now em fade up by your this kind of exercise also my notebook is not working my warranty is also running up n near to finished

Finally would request you take a interest in my notebook, resolve my problem of notebook recover as I have lost my many important data mine


When I was about to purchase my notebook their are my company who deals in same product but i took your product only with a confidence in quality & service of your with such giant name so request you prove my confidence in you rather to wave me


NOW AS ITS HIGH TIME I NEED NEW NOTE BOOK OR MY FOUR MONTH WARRANTY I[censored] CAN MAKE MY NOTEBOOK PROPERLY THAN PLEASRE INCREASE MY WARRANTY FOR THIS FOUR MONTH

I just need explanation what for my four month warranty which has not been used by me due to this type of service which is unbelievable from your side

Hope some one will come forward to solve my problems

Will be eagerly waiting for your prompt favorable reply SO THAT I CAN TAKE SOME FUTHER DECISION ON IT

Thanking you
Sihab