[Resolved]  HP / Pavillion DV2550 Laptop — Laptop destroyed by HP authorized service provider after service

Address:

Uttar Pradesh

Hi,

I had submitted my laptop HP dv2550 em, post consulting with HP support through a chat session with laptop overheating issues. The outcome was that the fan might not be working. Since the laptop was out of warranty (chat session saved on laptop HDD), I went to a HP authorized support center by the name of Elite Business Machine, Sector-64, Noida, UP on 30th May 2010.

I showed the problem of overheating and then windows getting hung and then shutting down.

The person on duty told me that they shall take the laptop for servicing and the problem with the fan not wroking shall get resolved. But yesterday 1st June 2010, when I went to collect my laptop, It did not even boot up correctly. On showing the same to a person named Nitin, he told me that I have a motherboard problem related to Nvidia graphics chip.

On explaining to him that when I submitted the laptop it was booting up perfectly and I could still work for some time on it before it overheated, this guy gave me an explanation that my motherboard was already out of order and the problem might have deteriorated at the time of servicing and they are not going to repair the destruction done by them.

This does not reflect professional behaviour on the part of the service center involving the name of HP.

Request you to take this matter with the concerned person at the earliest and get my laptop repaired as this has started to become a scary affair.

Regards
Kapil Gaur
+91-[protected] (M)