Comments
HP/DV2000 Laptop — No Display
I am having HPs DV 2000 model laptop. While working it automatically hung up and then after several tries, not able to start it.. It is showing black screen with no display.. Tried calling customer care but could not get connected..It will be highly appreciated if you contact me asap..My Conatact No. : 91-[protected]
Alternative No. : 91-[protected]
i gave my dv2701tx for repair at salem, (T.N) service centre on nov 24. they said the display problem is due to motherboard and they have to replace it.they asked for a week time.but even after 20 days it was not repaired. then i forced them alot so in hurry they replaced it with a incompatible mother board of compaq.my 256 mb nvidia was not be seen in device manager and some of my oringinal drivers were not working. i went again and complained they say format the system it will work.they did the formatting and made me to sit in their office for 5 hours.i had to leave that day to gujrat so had take that half dead laptop home.again i gave it for repair on 20th jan after coming from home and till now that is 11 feb i haven't received the laptop they say no parts..nearly 3 months of warranty has gone in repair..that too not repaired yet..and with an added bonus of ill treatment at service centre..this is a true fact of HP service..NEVER BY A HP PRODUCT IN LIFE>>>GO FOR DELLLLL>>THE BEST IN SERVICE>>>> IF ANY BODY CAN HELP ME WITH THIS COMPLAINT MAIL ME>>>THANKS
I am having HPs DV 2000 model laptop. While working it automatically hung up and then after several tries, not able to start it.. It is showing black screen with no display... and in bios the hard disk is not detected...
self test is nt completed .. it is alwayz failed... plz help me out...
self test is nt completed .. it is alwayz failed... plz help me out...
I am having HPs DV 2000 model laptop. While working it automatically hung up and then after several tries, not able to start it.. It is showing black screen with no display... and in bios the hard disk is not detected...
self test is nt completed .. it is alwayz failed... plz help me out...
contact number : [protected]
[protected]
self test is nt completed .. it is alwayz failed... plz help me out...
contact number : [protected]
[protected]
Dear Frnd,
You are 100% correct. My HP dv2701tx laptop is dead bec its NVDIA card has failed. To repair it the service center ppls are asking 13000 rupees. They are asking me to replace mother board
So I feel better to buy a new laptop. And I agree with your statement.
NEVER BY A HP PRODUCT IN LIFE>>>GO FOR DELLLLL>>THE BEST IN SERVICE>>>> IF ANY BODY CAN HELP ME WITH THIS COMPLAINT MAIL ME>>>THANKS
You are 100% correct. My HP dv2701tx laptop is dead bec its NVDIA card has failed. To repair it the service center ppls are asking 13000 rupees. They are asking me to replace mother board
So I feel better to buy a new laptop. And I agree with your statement.
NEVER BY A HP PRODUCT IN LIFE>>>GO FOR DELLLLL>>THE BEST IN SERVICE>>>> IF ANY BODY CAN HELP ME WITH THIS COMPLAINT MAIL ME>>>THANKS
I bought a "HP PAVILLION DV2701TX" on April, 2008(with One year warranty). Now after 1.5 years my warranty expired and my problem is, when I switch on my laptop i am just getting a junk display on screen. I contacted HP Service Center (Indira Nagar, Bangalore) and was shocked to hear the reply as
"This is a known Issue with dv2000 series laptops and the solution is to repair/replace my motherboard which is going to cost you Rs 9000/Rs 18000 respectively."
I was shocked to hear this kind of a reply. What do they mean by known issue? When it’s a known issue, why I was not intimated about this issue when HP Customer Care people called me at least for Warranty renewal. When it’s a known issue this has to be addressed by HP irrespective of Warranty periods.
HP has recalled a series(dv2000 series) of laptops, but my laptop(dv2701tx) is not mentioned in the list.
In last 18 months I have bought 3 HP Laptops and now I got a reply like this for my first laptop and now I repent why I need to buy a product from such a manufacturer who sells a defected product.
The problem is exactly the same as mentioned above i.e., NVIDIA problem. Actually the issue is like NVIDIA chip gets heated too much and the NVIDIA IC type is BGA(Ball Grid Array) which is gives the actual issue. IC gets dry soldered or damaged which is hard to replace or repaired.
I logged a complaint in HP site and i got a call from them after two days. He said its impossible that HP service center guys are replied in such a way. Then he said bring your laptop again to our service center we make a best deal out of it like replacing the motherboard(for Rs15000). and he said i will get warranty for next 90 days.
I was totally disgusted with their answer.I didn't give my laptop to them. i did it with my own service engineer and paid Rs3300 which is just a temporary fix(means again the IC has to be replaced in the next 3 to 6 months) for this problem.
"This is a known Issue with dv2000 series laptops and the solution is to repair/replace my motherboard which is going to cost you Rs 9000/Rs 18000 respectively."
I was shocked to hear this kind of a reply. What do they mean by known issue? When it’s a known issue, why I was not intimated about this issue when HP Customer Care people called me at least for Warranty renewal. When it’s a known issue this has to be addressed by HP irrespective of Warranty periods.
HP has recalled a series(dv2000 series) of laptops, but my laptop(dv2701tx) is not mentioned in the list.
In last 18 months I have bought 3 HP Laptops and now I got a reply like this for my first laptop and now I repent why I need to buy a product from such a manufacturer who sells a defected product.
The problem is exactly the same as mentioned above i.e., NVIDIA problem. Actually the issue is like NVIDIA chip gets heated too much and the NVIDIA IC type is BGA(Ball Grid Array) which is gives the actual issue. IC gets dry soldered or damaged which is hard to replace or repaired.
I logged a complaint in HP site and i got a call from them after two days. He said its impossible that HP service center guys are replied in such a way. Then he said bring your laptop again to our service center we make a best deal out of it like replacing the motherboard(for Rs15000). and he said i will get warranty for next 90 days.
I was totally disgusted with their answer.I didn't give my laptop to them. i did it with my own service engineer and paid Rs3300 which is just a temporary fix(means again the IC has to be replaced in the next 3 to 6 months) for this problem.
One more information i need to share here actually if your laptop is under warranty and when they say that they need to replace some parts. Actually what happens inside the service center is, HP don't do chip level servicing. They outsource the board to other small companies. Here the parts which are serviced already like second handed serviced boards(like exchange offer laptop boards) are replaced for the new laptops and send back to the customer(HP guides the small companies for doing this process).
I am (unfortunately) an HP consumer. 1.5 years back I bought an HP DV 2701TX laptop by spending an amount of Rs. 54, 274 trusting the so called HP brand name. Now, I have realised what a big mistake it was. My laptop always had problems such as overheating of battery.
I took some workarounds to avoid it. However, bow the VGA card has failed because of which there is no display on my laptop. I have been asked to spend Rs. 12000 to get the motherboard replaced by the HP support service personnel. However, after speaking to atleast 10 other people with the same model, I realised that all of them had faced similar problems and were wondering how my laptop survived even for a year.
Numerous online forums will let you know that this model is faulty - the battery, the vga card (which leads to display issues and finally mother board replacement).
If you cant make good products then stop advertising that you rather than making inferior products. The least you could have done for my laptop is giving a free replacement of motherboard of free servicing. Unless that happens I will make sure that noone in my friend circle buys from HP and would also publish the same on consumer forums. Don't underestimate the power of online media - an image once tarnished is gone forever.
I took some workarounds to avoid it. However, bow the VGA card has failed because of which there is no display on my laptop. I have been asked to spend Rs. 12000 to get the motherboard replaced by the HP support service personnel. However, after speaking to atleast 10 other people with the same model, I realised that all of them had faced similar problems and were wondering how my laptop survived even for a year.
Numerous online forums will let you know that this model is faulty - the battery, the vga card (which leads to display issues and finally mother board replacement).
If you cant make good products then stop advertising that you rather than making inferior products. The least you could have done for my laptop is giving a free replacement of motherboard of free servicing. Unless that happens I will make sure that noone in my friend circle buys from HP and would also publish the same on consumer forums. Don't underestimate the power of online media - an image once tarnished is gone forever.
I have purchased HP 2701TX in 2008. since i had a problem of over heating. 2 weeks back screen display started showing strange colors and display stopped frequently while working on notebook. Then I took it to the HP authorised care centre. after 2 days they gave me a quotation of 21000 for reparing my pc which basically involved replacing of mother board.I requested them that i can not afford to go with that quote as It is too expensive.Then later they told me to wait for some days as they had put a mail to the HP for revision of the quote. They promised me that they will get it done below 10000 Rs/-. But after a weeks time i got a call from a lady from the dealer asking why didn't i go with the 21000 quotation, When i told her that a person from the same centre via call told me that he would be sending me the revised quote, then she started saying " what is his name", "no revision in the price can be done " " please collect your laptop". I dont really understand why the spare spare price fo HP mother board which is supossedly a defective model -is priced at almost half the price of the pc...the price with which is is possible to buy a mini laptop of same HP manufacturing that too new one -new fetures.
Guys please let me know what solution did u find for the replacement issue. Is there any one who offered a lesser quote for the mother board
Guys please let me know what solution did u find for the replacement issue. Is there any one who offered a lesser quote for the mother board
Repairing The Display Problem in HP dv2000/dv6000 series
PROBLEM
Last week when I turned on my laptop HP dv2701tx, there were multiple screens appearing on the display instead of one screen, and some times the screen even didn’t appear. I reinstalled and updated the nvidia drivers (as it has nvidia 8400GM) assuming something might be wrong with the drivers, but when the notebook restarted the multiple screens appeared right from the time it restarted, i.e. there were six boot screens, instead of one. I logged on to the HP website and updated my bios, but the problem didn’t solve. I ran the system restore, but that was also useless. I searched for the problem on the net and found that there is a die-packaging manufacturing defect in nvidia GPU of G84 and G86 which was officially announced by NVIDIA. These nvidia GPU are in most of dv2000/dv6000 series of HP pavilion laptops
Solution:
My laptop’s warranty expired last and was also not covered by HP Limited Warranty Service Enhancement. I talked to HP, they confirmed it as a hardware malfunctioning of nvidia GPU (Graphics Processing Unit), but refused to repair it free of cost (estimated cost by HP was $300+shipping charges). I being a student couldn’t afford that much. As I was out off options so I decided to get it repaired locally.
The local techinian immediately identified the problem. Actually the problem is in the Ball Grid Array (BGA) of Nvidia GPU. With the passage of time (approximately 1 year), the Ball Grid Array Soldering of the GPU gets damaged due to heating. When it gets damaged, some pins of the GPU loses the contact with the motherboard, and hence displays nothing. The local technician told that there are two methods to repair it
1. Temporary Repair
2. Permanent Repair
Temporary Repair
In temporary repair he would air heat the GPU, as a result the soldering balls in BGA would get settled and connections would be re-established, but the problem may show up again in a week or a month.
Permanent Repair
The permanent repair was more risky then the temporary one. There is 80% chance of getting it permanently repaired and 20% chance of permanent damage. I took the risk and finally the problem was resolved. In this repair the GPU was be detached (Desoldered) from the motherboard, and the new balls were made for BGA and the GPU was again fixed to the motherboard. When the laptop was turned on, the problem was actually resolved. The technician told that he has repaired many dv2000/dv6000 notebooks with the same problem, and none have reported the issue to him again.
BGA
Ball Grid Array are surface mount packages (smd) that uses metal balls and spheres to provide electrical interconnection
The problem is the same as reported in XBOX 360’s GPU’s BGA.
PROBLEM
Last week when I turned on my laptop HP dv2701tx, there were multiple screens appearing on the display instead of one screen, and some times the screen even didn’t appear. I reinstalled and updated the nvidia drivers (as it has nvidia 8400GM) assuming something might be wrong with the drivers, but when the notebook restarted the multiple screens appeared right from the time it restarted, i.e. there were six boot screens, instead of one. I logged on to the HP website and updated my bios, but the problem didn’t solve. I ran the system restore, but that was also useless. I searched for the problem on the net and found that there is a die-packaging manufacturing defect in nvidia GPU of G84 and G86 which was officially announced by NVIDIA. These nvidia GPU are in most of dv2000/dv6000 series of HP pavilion laptops
Solution:
My laptop’s warranty expired last and was also not covered by HP Limited Warranty Service Enhancement. I talked to HP, they confirmed it as a hardware malfunctioning of nvidia GPU (Graphics Processing Unit), but refused to repair it free of cost (estimated cost by HP was $300+shipping charges). I being a student couldn’t afford that much. As I was out off options so I decided to get it repaired locally.
The local techinian immediately identified the problem. Actually the problem is in the Ball Grid Array (BGA) of Nvidia GPU. With the passage of time (approximately 1 year), the Ball Grid Array Soldering of the GPU gets damaged due to heating. When it gets damaged, some pins of the GPU loses the contact with the motherboard, and hence displays nothing. The local technician told that there are two methods to repair it
1. Temporary Repair
2. Permanent Repair
Temporary Repair
In temporary repair he would air heat the GPU, as a result the soldering balls in BGA would get settled and connections would be re-established, but the problem may show up again in a week or a month.
Permanent Repair
The permanent repair was more risky then the temporary one. There is 80% chance of getting it permanently repaired and 20% chance of permanent damage. I took the risk and finally the problem was resolved. In this repair the GPU was be detached (Desoldered) from the motherboard, and the new balls were made for BGA and the GPU was again fixed to the motherboard. When the laptop was turned on, the problem was actually resolved. The technician told that he has repaired many dv2000/dv6000 notebooks with the same problem, and none have reported the issue to him again.
BGA
Ball Grid Array are surface mount packages (smd) that uses metal balls and spheres to provide electrical interconnection
The problem is the same as reported in XBOX 360’s GPU’s BGA.
Hi guyz. A friend of mine also had the similar problem and we got a very good solution for this. Thanks to the people who have given the root cause of this problem with HP pavilion-dv2701tx machine. For all of you who wants to get it fixed and without replacing your motherboard, Just go to SP Road in bangalore and meet mr XYZ(contact no). we paid some 7k (as my LCD was also damaged otherwise the expenditure to fix the problem will not cause more than 4k at max). My Friend is running laptop happily without any issue. I will publish the details of Mr XYZ in my next comment.
i faced the same problem with dv2701tx model.last yr i wnt to the hp service centre to make a diagnosis of my laptop regarding the display, thy said i need to repalce my motherboard which would cost 18000/-.But being a student i cudnt afford this much amount of money.then i talked to my dad, and decided to give the laptop to a private
organisation.believe me frnds today i m regretting on my decision and sitting with the same laptop without any progress.
organisation.believe me frnds today i m regretting on my decision and sitting with the same laptop without any progress.
I have same problem with my HP DV2701TX model.
I used it successfully for 2 years and 9 months. and now its not working.
I did not show it to the HP center but took it to the local technician, and he tried by replacing the RAM, and at last said tat motherboard needs to replaced.
I m confused wat to do next on this!!!
I used it successfully for 2 years and 9 months. and now its not working.
I did not show it to the HP center but took it to the local technician, and he tried by replacing the RAM, and at last said tat motherboard needs to replaced.
I m confused wat to do next on this!!!
FRAUD BY HEWLETT-PACKERD SERVICE CENTER(MAHA ELECTRONICS jayanagar 3rd block),
i gave my dv2701tx for repair at hp authorized service center(MAHA ELECTRONICS jayanagar 3rd block), m using dis laptop from past 3 years.. n approxi 5 t0 6 times sys board is replaced by same service center...last two months back again same, sys board problem m facing.. so i gave my lappy to service center..its under d warrenty, n my laptop sys board is replaced twice. in dat they replaced dead sys board.. n mentioned fake sys board serial no on service report sheet.. n send me d cautation of 23000/. rupees..AS I AM STUDENT I CABT AFFOERD DIS AMOUNT.. i want to approach consumer court to fill dis complaint.., SOMEONE HELP ME PLEASE..
i gave my dv2701tx for repair at hp authorized service center(MAHA ELECTRONICS jayanagar 3rd block), m using dis laptop from past 3 years.. n approxi 5 t0 6 times sys board is replaced by same service center...last two months back again same, sys board problem m facing.. so i gave my lappy to service center..its under d warrenty, n my laptop sys board is replaced twice. in dat they replaced dead sys board.. n mentioned fake sys board serial no on service report sheet.. n send me d cautation of 23000/. rupees..AS I AM STUDENT I CABT AFFOERD DIS AMOUNT.. i want to approach consumer court to fill dis complaint.., SOMEONE HELP ME PLEASE..
I have the same model with the same problem..now they say it will cost Rs 22000 to repair the laptop. I would like to sue HP and would like others with the same problem to please email me their serial numbers so I can quote the fact that this is a persistent faulty part and HP should be liable for replacing the laptop with a new one. I will also be happy to cooperate with you with you decide to sue HP too. My email is [protected]@gmail.com.
HP DV 2701 LAPTOP — LAPTOP DEAD
DV2701 PURCHASED IN 2008 FROM DELHI, COMPUTER LAND, NEHRU PLACE.IN RS. 46000, .I WAS HAVING ITS LIMITED USE , ALWAYS HANDLED VIT WITH CARE..AND KEPT IT JUST AS A NEW ONE...IT GOT AUTOMATICALLY DEAD....I ASKED A DEALER HERE AT RUDRAPUR..HE ASKED FOR RS. 5000 AND SAID IT NEEDS TO BE SENT TO DELHI.MAY BE NVIDIA CHIP PROBLEM....AND NO GUARANTEE...ALMOST 50 K PRICED LAPTOP OF SUCH A RELIABLE COMPANY -HP(hewlett packard)...!!!
I trusted this brand like anything...but now..trust is broiken..Tell me what to do...Its already out of warranty period now,...
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