[Resolved]  HP Printer — not taking action

i m having an issue for not updating my hp care pack certificate which i purchased on 11/25/2008 but now
at the present tie my warranty is not updates to your hp database by this problem
when i call to hp customer care they saying that we can't do anything or any step for
your printer issue because your printer
is out of warranty and when i say that i purchased hp care pack 3 year
extended warranty pack then they r saying that please mail the
hp care pack document to miss niati kakatiya at "peace.of.[protected]@hp.com" and the
telephone number is[protected].i mail to miss niati kakatiya two times but there is
no response from her side i even call top him around 4-5 times but every time i call to
her she is not available on there desk and a answering automated call is started for message
leaving even i left a message for my problem but no one is there for sorting my problem .i m daily
suffering from heavy lose for which hp is responsible and arm serve company is responsible from
which i purchased the hp care pack.