HP Printer — non attending complaint since last 10/15 days

Address:

Mumbai City, Maharashtra

Since last 10 to 15 days I am getting frustrated due to poor support from your service center situated at Vashi Navi Mumbai. Sir, My HP printer is not working since last 13 to 15 days and having some technical problem, when I contacted to HPr customer care no. they guided me to get through this over information passing on telephone (Ref. No. [protected]), when the problem was not resolved they given me HP service center address which is at Vashi Navi Mumbai over SMS along with Case ID 4413216. Once the tech. engineer visited to my residence to solve the problem but when he failed, he informed us that the Printer has to be taken to service center as some part of the machine is malfunctioning and need to be replaced, since then no body has turn up yet to resolve the problem. many time we have tried to contact the phone no. it is not working and the other no. from where we get call regarding information of visit but no one is picking up phone then. I further request you to please look in to matter to get printer operational within Wednesday as I have lot many papers to be scanned and printed for my daughters projects as well as my official and personal work.Please provide as much information as possible...