[Resolved] HP Printer — Bad Service | |||
I had given my HP Photosmart C6188 All in one printer with Serial No: MY6B8H425K. for Paper Jam/ squeaking roller noise while scanning to the authorized service provider here in Pune on 28.06.2010. The service provider is Redington India Ltd, 201-206 Sheetal Plaza, off F.C. Road, Model Colony, Pune 411005. The work order number given by Redington is PU/10/1068. The engineer Mr. Mayur there assured that they will call me with the status of repair within 48 hours, but even after more than 1 week I didn't receive d any call from them. I have contacted Redington daily for the repair status, and was told that printer is ready but they cannot rectify Noise problem due to unavailability of Spares. On 15th July 2010, I personally went to Redington; they returned the printer in totally not working condition as error messages such as “INK SYSTEM FAILED” / “PUMP MOTOR STALLED” kept coming. The engineer bluntly told me it is not repairable. I am very upset with the service provided by HP's authorised service providers as to how a working printer is rendered useless by these people. Now I want HP either to repair the printer or give me a replacement printer for goo[censored]p caused by the service provider and their negligence. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
very bad expirence in surat i have to doged many times
Reply
Not working properly
COMPLAIN AGAINST HP CUSTOMER CARE
i, sri surajit dhar, residing at 54 muralidhar pally, sodepur, kolkata-700110, faced problems in my hp printer from dt 8/01/11 & lodged complain to their toll free no. but no response has yet been received from their end. my complain no was 35754. details of my printer which was purchased on 21/01/10 from lalani group( lalani infotech ltd, 1a, khetra das lane/25, ganesh chandra avenue, kol-700 012) are as follows...
PRINTER MODEL NAME: HP LESSER JET MFP 1005
PRODUCT NO. CB376A
SERIAL NO: CNG99D28WK
my phone no is [protected]. please give me advise...
i, sri surajit dhar, residing at 54 muralidhar pally, sodepur, kolkata-700110, faced problems in my hp printer from dt 8/01/11 & lodged complain to their toll free no. but no response has yet been received from their end. my complain no was 35754. details of my printer which was purchased on 21/01/10 from lalani group( lalani infotech ltd, 1a, khetra das lane/25, ganesh chandra avenue, kol-700 012) are as follows...
PRINTER MODEL NAME: HP LESSER JET MFP 1005
PRODUCT NO. CB376A
SERIAL NO: CNG99D28WK
my phone no is [protected]. please give me advise...
I have been getting a paper jam message on my yr & a half old HP 8500 all in one office pro printer for a few days. Adding insult to injury, my printers message changed to motor pump stalled. I have exhausted all possible avenues going through all steps in help. I then chatted online with HP customer care. They said my options were limited as it was a hardware issue. I could upgrade or get the printer serviced. When I said I wanted to know what either was going to cost... they said someone would call me to discuss.
The options were as follows: get another printer same model for $363.00 or downgrade for $319.00 or buy a refurbished model for $199.00. The rep indicated this offer was only good today...right now! If I wanted to think it over the offer would not be good. I inquired what was so special about today that I had to make a decision now. To which I got no reply! Service is $65 an hour. The rep said it would cost approx $300 +. I have had problems with HP on almost everything I've ever purchased. I've given them the benefit of doubt & I'm not sure why!!! They ship you off to the nether world of cyber space and give you nothing! They practice legal extortion. You have to buy their print cartridges or the printer won't print. You have to accept their terms. ~~~~ A formal boycott may work with some of these giant companies! There is strength in numbers. Disgusted & disappointed.
The options were as follows: get another printer same model for $363.00 or downgrade for $319.00 or buy a refurbished model for $199.00. The rep indicated this offer was only good today...right now! If I wanted to think it over the offer would not be good. I inquired what was so special about today that I had to make a decision now. To which I got no reply! Service is $65 an hour. The rep said it would cost approx $300 +. I have had problems with HP on almost everything I've ever purchased. I've given them the benefit of doubt & I'm not sure why!!! They ship you off to the nether world of cyber space and give you nothing! They practice legal extortion. You have to buy their print cartridges or the printer won't print. You have to accept their terms. ~~~~ A formal boycott may work with some of these giant companies! There is strength in numbers. Disgusted & disappointed.
our printer is nit workinkg properly so contact [protected]
hp laserjet m1005 mfp
sr no. cb[protected] en
hp laserjet m1005 mfp
sr no. cb[protected] en
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