[Resolved]  HSBC Bank — Bank attitude towards the customer

Address:

Bangalore, Karnataka

My intial interest rate was 8% and in 5 years they have increased to 15.5% . And. When I asked for reduction rate of interest in bank they took a letter and they said some one will call me back and resolve it in 5 business days which didn't happen but a person by name Chirag called me from hyderbad and he said he is working on rate reduction and will get back to me. He got me after few days and told methe rate of 13.75 which was not accepted by me and I told him am not happy and there is no response after that . I wrote a mail to nodal officer on 15 th June on the same subject and got a automated reply saying they will attend the complaint in 10 days and after several reminders I got a reply saying we have verified the details of your account credit card account interst rate details are changed as follow and this is what irritated me where my account is home loan and they are talking about a credit card which I don't hold with HSBC . And I asked for rate reduction and they have mentioned dates of interest rate change which we can see mere negligence on the customer.
When I replied back again they have diverted to same person Chirag who again called me and tok time to discuss and get the issue resolved and he called me today and he is talking something non sense instead of reducing the rate. Please help me to resolve the issue with this bank.