Hongkong & Shanghai Banking Corporation [HSBC] Customer Care
Hongkong and Shanghai Banking Corporation Ltd.
Customer satisfaction rating: 1%
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986
COMPLAINTS

Hongkong & Shanghai Banking Corporation [HSBC] Customer Care

Hongkong and Shanghai Banking Corporation Ltd.

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Address
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
0
0


Fax:
Fax:
+91 22 226 58309
+91 22 2262 3890

Additional info
Banking Related Queries

Ahmedabad: +91 98 9827 2424
Bangalore: +91 98 2558 9595
Chandigarh: +91 98 7692 2424
Chennai: +91 98 2526 9595, +91 98 9437 2424
Coimbatore: +91 98 9437 2424
Gurgaon: +91 99 1079 2424
Guwahati: +91 711 2020
Hyderabad: +91 2335 8686, +91 98 4901 2424
Indore: +91 98 9327 2424
Jaipur: +91 99 2803 2424
Jodhpur: +91 99 2803 2424
Kochi: +91 98 9547 2424
Kolkata: +91 2243 8585
Lucknow: +91 99 3514 2424
Ludhiana: +91 98 7692 2424
Mumbai: +91 4042 2424, +91 99 6004 2424
Mysore: +91 99 8092 2424
Nagpur: +91 99 6004 2424
Nasik:+91 99 6004 2424
New Delhi: +91 2373 8989, +91 99 107 92424
Noida:+91 99 1079 2424
Patna:+91 99 3136 2424
Pune: +91 6602 8585, +91 99 6004 2424
Raipur: +91 98 9327 2424
Surat: +91 98 9827 2424
Trivandrum: +91 98 9547 2424
Vadodara: +91 98 9827 2424
Visakhapatnam: +91 98 4901 2424

Credit Card Related Queries

Ahmedabad: +91 98 9837 7373
Bangalore: +91 2558 9696
Chandigarh: +91 98 7692 7373
Chennai: +91 4341 9696, +91 98 9447 7373
Coimbatore: +91 98 9447 7373
Gurgaon: +91 99 1079 7373
Guwahati: +91 711 2020
Hyderabad: +91 2335 8787, +91 98 4967 7373
Indore: +91 98 9327 7373
Jaipur: +91 99 2803 7373
Jodhpur: +91 99 2803 7373
Kochi:+91 98 9547 7373
Kolkata: +91 2243 8686
Lucknow: +91 99 3509 7373
Ludhiana: +91 98 7692 7373
Mumbai: +91 6680 0001, +91 98 6010 7373
Mysore: +9199 8092 7373
Nagpur: +91 98 6010 7373
Nasik: +91 98 6010 7373
New Delhi: +91 2373 9696, +91 99 1079 7373
Noida:+91 99 1079 7373
Patna:+91 99 3139 7373
Pune: +91 6602 8686, +91 98 6010 7373
Raipur: +91 98 9327 7373
Surat: +91 98 9837 7373
Trivandrum: +91 98 9547 7373
Vadodara: +91 98 9837 7373
Visakhapatnam: +91 98 4967 7373

HSBC Premier Customers

Ahmedabad: +91 98 9837 7315
Bangalore: +91 4118 6515
Chandigarh: +91 98 7693 7315
Chennai: +91 4200 8715
Coimbatore: +91 98 9447 7315
Gurgaon: +9199 1079 7315
Hyderabad: +91 6667 4715
Indore: +91 98 9317 7315
Jaipur: +91 99 2803 7315
Jodhpur: +91 99 2803 7315
Kochi: +91 98 9547 7315
Kolkata: +91 2213 9915
Lucknow: +91 99 3679 7315
Ludhiana: +91 98 7693 7315
Mumbai: +91 6666 8815
Mysore: +91 99 8092 7315
Nagpur: +91 98 9094 7315
New Delhi: +91 4149 0715
Noida: +91 99 1079 7315
Patna:+91 99 3139 7315
Pune:+91 2600 1115
Raipur: +91 98 9317 7315
Trivandrum: +91 98 9547 7315
Vadodara: +91 98 9837 7315
Visakhapatnam: +91 98 4967 7315

Business Banking / SME Trade Customers
Ahmedabad: +91 98 9837 7318, +91 98 9837 7374
Bangalore: +91 4118 6590, +91 4118 6574, +91 99 8092 7374
Chandigarh: +91 98 7693 7318, +91 5008 174
Chennai: +91 4200 8790, +91 4200 8774, +91 98 9447 7374
Coimbatore: +91 98 9447 7318, +91 98 9447 7374
Gurgaon: +91 99 1079 7318
Guwahati: 1800 103 2667 (Toll Free)
Hyderabad: +91 6667 4790, +91 6667 4774, +91 98 4967 7374
Indore: +91 98 9347 7318, +91 98 9347 7374
Jaipur: +91 99 2803 7318
Jodhpur: +91 99 2803 7318
Kochi: +91 98 9547 7318, +91 98 9547 7374
Kolkata: +91 2213 9980, +91 2213 9974
Lucknow: +91 99 3509 7318
Ludhiana: +91 98 7693 7318
Mumbai: +91 6666 8890, +91 6666 8874
Mysore: +91 99 8092 7318, +91 99 8092 7374
Nagpur: +91 98 9004 7318
Nasik: +91 98 9004 7318
New Delhi: +91 4149 0790, +91 4149 0774
Noida: +91 99 1079 7318
Patna: +91 99 3139 7318
Pune: +91 2600 1190, +91 2600 1174
Raipur: +91 98 9347 7318, +91 98 9347 7374
Surat: +91 98 9837 7318
Thiruvananthapuram: +91 98 9547 7318, +91 98 9547 7374
Vadodara: +91 98 9837 7318, +91 98 9837 7374
Visakhapatnam: +91 98 4967 7318

View More Information...

Customer satisfaction rating
1%
Complaints
986
Pending
0
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hongkong & Shanghai Banking Corporation [HSBC] related photos (39)

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Hongkong & Shanghai Banking Corporation [HSBC] Customer Care related pictures (39)

Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

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Hongkong & Shanghai Banking Corporation [Hsbc] — Customer service is very bad

 arvindyadav0702 on Nov 29, 2016
I am a customer with HSBC since 2015 and i am deeply disappointed with the quality of service they provide. I am having personal loan with HSBC and every time i face difficulty with this account. Initially after the disbursement it took them 4 months to solve the auto debit issue. Now i am requesting for a foreclosure letter since i am in need of some top-up and again i am stuck with them. Just for a soft copy of the letter they have already taken 6 days and when i asked them to send it on my registered email id when it is generated, now they are saying that we wont be sending them on email ids...
Complaint comments  Read comments Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — Cancelation of credit card

 Dilip mayekar on Nov 26, 2016
Last two year I had not made any transaction. Your current statement received for Rs 1818.05. Pl cancel my Credit card No 4563420000367384. In your statement you warn me to my name should be reported to Credit Card bureau(India)Limited(CIBIL) I had already reported to Consumer forum. Waiting favourable reply . pl advice me to how I get rid of this problem....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Wrong credit card report reflecting in cibil report

 ga287518 on Nov 5, 2016
Hi,

I recently applied for home loan and then i got to know that I have one credit card due reflecting in my cibil report.After further investigation I visited the branch and I found that the KYC documents they have is also incorrect.It is for some different customer and just because of my first name it is mapped to my name.
account number
4476929995439830...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Complains of credit card fee and gift redemptions

 chat2amit on Nov 4, 2016
Ceo (of worlds disgusting bank hsbc bank),
Hsbc bank has poorest tie ups with merchants and it the least preferred for shopping, purchasing and any kind of usage.

Last week to my surprise my rewatd redemption was declined despite online system showing no error and showing message as success. this is not only a customer unfriendly feature but in a way unethical.
Your reward scheme is extremely poor that for around 1.5 lakhs of shopping and purchasing one gets only 500 rs of dominos voucher which also is disrespected and declined by dominos leading to customer harassment.
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Cancellation of credit card

 Dilip mayekar on Sep 21, 2016
My hsbc credit card no 4563 4200 0036 7384 expired on august 2016. hsbc send me statement for primary card membership fee rs. 804.90. last two year i havent use hsbc card. hsbc threaten me to make payment timely otherwise your name will be include in default list & will report me to "credit information bureau (india) limited (cibil) my email - dilip_mayekar1053@yahoo.com
Please let me know the procedure for cancellation....
Complaint comments  Read comments Complaint category Credit Cards

Hsbc — Asking for personal details like otp

 Sharath Sharu on Aug 2, 2016
Dear team,

Today i got call stating they are from hsbc (From the number +917408874728). As per them, they quoted that i have not used my shopping points and it is about to get expired. They would be converting that amount and processing that as credit in my card. For this, as a verification, they verified the card number and date of birth. Later, they started asking for the cvv number and when i denied, they said the message will come from the bank and to confirm that number.
The message stated "onetime password (Otp) for txn on card xxxxx5964 for inr 2468.00 is *." when...
Complaint comments  Read comments Complaint category Credit Cards

HSBC India — Hsbc credit card payment - cheque lost by hsbc

 pintu.k on Jul 9, 2016
Hi,

My name is pintu kumar and i work in bangalore.
I have a hsbc credit card which i was using the past 8-9 years now. I never had any problem earlier and i use to make all payments before time. But this time hsbc has somehow lost my cheque payment.

So, this is a complaint regarding hsbc credit card payment for the month of may-2016, for the outstanding amount of rs. 25422/-.
The bill was generated on 18/may/2016 and the last date of payment was around 09/june/2016.
As usual, i made the payment from my citibank saving account using the online...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hsbc — My credit card a/c 4476 9299 9431 4307-showing overdrawn & excess charged

 pushprajdutta on Jun 30, 2016
Dear sir,
I am holder of hsbc credit card mentioned above. i took loan of rs 5999/-on 12emi. now their bills debit my emi also and add total amount of loan rs 5999/-is also shown added to my limit, thus showing my limit overdrawn and also they are charging overdrawn excessive charges and total harassment by calling me at least 10 times a day. i am a heart patient and these calls are total annoyance.
Please do solve my problem and oblige.
Please ask them to refund my excess payment charged by them due to there fictitious overdrawn limit which is false.
Yours sincerely,...
Complaint comments  Read comments Complaint category Credit Cards

HSBC Bank — Money deducted but amount not credited

 arvindsharma9410 on Jun 6, 2016
Hello im arvind my account number 765467864532986 in yes bank. My amount was deducted but it didnt credited on 1 june 2016. Please do needful call me 9935632397. I went branch and registered complaint they told it will take 2 working days i am still waiting for refund please guide me how to raise my complaints i am already frustrated and i need ur help...
Complaint comments  Read comments [2]Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — Not giving me my money

 YcSud on Apr 9, 2016
I complained to the very top man. Instead of promising me my money, they are holding enquiries in a very casual bureaucratic way. I am informed, if the clients die banks try to keep the money by tiring out the next off-kins. Here I am not dead yet and look at the approach. Same old non-committal and no-solution answer, When banks cheat in this way, it is pathetic. U do not know where should one keep the money; may be in a safe deposit box? Anyways read my letter and the response of the top management followed by a big lull. What if some one needs the money urgently, I will let you kknbw if I get...
Complaint comments  Read comments Complaint category Banks

HSBC Bank — Torture getting my savings money out

 YcSud on Mar 29, 2016
Guess what, HSBC's account manager, Som Nath, has refused to budge; I have to get the papers back; then I have to take them to an HSBC bank in USA; get all of them authenticated; DSL them back to them at cost of $100-200. After that, I must wait till they find another glitch. They are big time crooks. For God's sake, do not open an account with them unless you want to be leached and tortured and suffer an unrelenting stone wall. I will continue to send my complaints where ever I can get some help. It has become a project to extract my money from a bank that has been fined close a billion dollars...
Complaint comments  Read comments [4]Complaint category Banks

HSBC Bank — Making excuses for nine years and not returning my money

 YcSud on Mar 29, 2016
If I write all they have done to me, it will become a thesis. Here is a compy of my complaint to consumer affairs in USA. Indian Government should investigate all the complaints and close this bank.

Synopsis: I have a gut feeling HSBC won't return my money; these are excuses of the kind HSBC is notorious for making

My wife is in India for four more days and she took the application to the Greater Kailash Delhi Branch and they refused to take it because instead of self attestation (as called for in the instructions) they wanted verification by HSBC Bank. I have...
Complaint comments  Read comments [1]Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — Personal loan

 harishkk on Mar 10, 2016
Personal loan
25-feb-2016

Dear Sir/Madam,

I am Mr. Harichandra having a Personal loan Ac - 073154700872 in HSBC bank. This loan is been from 10 months. When i had taken this loan no one explained or told me about foreclosure charges even thou I desperate said surely i will Pre close my loan account within 1year. Today i visited HSBC Bank MG Road Bangalore to pre close my loan account and i got this information as i need to pay 4% Pre Closure charge if i would have known this before i would have prepared.But now i cannot pay this due to Financial comment.
Complaint comments  Read comments Complaint category Loans

Hongkong & Shanghai Banking Corporation [Hsbc] — SSC fee status pending

 gandharav katyal on Feb 20, 2016
Respected Sir,

I did a transaction of Rs 100.85 through MOPSOTHDRCARD (HSBC Debit CARD) for ssc cgl Registration no. 60000135724 and amount is deducted from my account but still amount was not received by ssc.nic.in, please help it's really urgent


Thanks,
Gandharav Katyal
email : gsndharavkatyal@gmail.com...
Complaint comments  Read comments Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — NOC update in cibil report

 Md Shakil123 on Feb 11, 2016
My credit no.- 4476929985451563 and i have no dues.


I have got the NOC but it is not updated in the cibil report. So, I request you to update the Noc in the cibil report....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Will not remove deceased wife's name from account

 Malu Makhijani on Feb 4, 2016
I am 76 years old and I live in USA and visit Mumbai in winter months.Last year I presented my wife's death certificate to HSBC to remove her name from joint NRE account.They said the death certificate, issued by state of New Jersey showed her name as Meera Makhijani as against account which showed her name as Mira Makhijani.I went back and got the cerificate reissued as Meera also known as Mira.They still will not remove her name.from the account.

Please Help...
Complaint comments  Read comments Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — Harassment regarding loan settlement, loan no. - 052355377220

 Falak naz khan on Jan 12, 2016
I took loan of 1320, 000 (thirteen lakhs twenty thousand rupees) in 2004, 29 September on floating. Now till 2015, April I paid my emi diligently without any delay but last year itself from may I have been submitting my request of loan settlement as soon as possible and the emi itself accounts to approx 19 lakhs. Now the bank executives are not giving any assured solution instead harrasing me by prolonging the process and sending the letters of amount to pay which itself is increasing till date (12, 62000 rupees) . I submitted my plea of reducing the amount to be paid as my mother is cancer patient...
Complaint comments  Read comments Complaint category Loans

Hongkong & Shanghai Banking Corporation [Hsbc] — About credit card issue

 dipender yadav on Dec 29, 2015
Dear Sir, I have submitted all documents and all enquirers completed but received no any information from bank and otter sides .So please provide credit card or any solution about this matter . thanking you. regd Dipender yadav...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Fraudulent transaction on my card

 Kiran001 on Dec 22, 2015
Ref.No.290620151490 I am HSBC credit Card Customer from last 6 year, on 25th June, 2015 I lost my Credit Card in China and it is used for fradulant transaction, For which I have made a complaint in 24 Hours with Credit Card Dispute Form, But till today my amount is not reversed in statement & amount goes on increasing every month with interest....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Hsbc credit card overlimit fee charged unnecessarily

 Lakshmi Narayana Laghumarapu on Dec 16, 2015
I have a credit card with HSBC, I have not crossed the credit limit stipulated by HSBC Credit cards division, but I was charged over-limit fee of 500/- and service tax of 14.5% on the over limit fee. This is even unfair practice. Please let me know if there is a way to avoid this unnecessary penalty on my account. this is my HSBC Cred Card # 4862 6989 0614 5024...
Complaint comments  Read comments Complaint category Credit Cards

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