[Resolved]  HSBC Bank — threat by the HSBC Collection agent and the manager

Dear sir,

I am credit card holder of your esteem bank A/c [protected] .
I have always paid my credit card dues on time, however due to some medical problem in the month of August I was hospitalised . Due to this I could not make the payment as I was in chennai and not in my hometown Kolkata.
Your bank sent a collection agent to my house for the collection of the due payment in my absence, he misbehaved with my wife and other familymembers. They threatened and used abusive languages. However I was helpless and could do nothing so I complained to the concerned department about the incident and the behaviour of the agents. My request fell on deaf ears .
I made it a point untill unless those responsible are not sacked I would not pay any amount.
On 19th sep 2008 your bank agent Mr. Rohit (mobile numb--[protected] and his manager phone number[protected] called me abused me threaten me to cough up the due amount within two hours or face their wrath, I told them about the RBI rules they told me [censored] the rules . I told them I would go to the police they told me the HSBC Bank Dalhouise branch kolkata is with them and no cops can do anything to them.
I called up your phone banking people to complain about them they simply put me on hold for 10 min whenever I called up.
I request you to kindly take some serious action against such people in your company who are spoiling one of the largest bank in the world . Why would such a big bank brand name suffer for some un cultured and uncivilised goons hired by the HSBC bank to claim dues.
Looking forward for your helping hand .
Regards
Raju Jaiswal
[protected]