[Resolved] HSBC Bank India — Unfair cherges on my credit card

Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Bank India — Unfair cherges on my credit card

B bhartimaan

Hi I hold a credit card with HSBC Bank since last few years. 3 years back HSBC card stopped sending me paper statement. I made several calls to HSBC bank for continuity of paper statements. Every time they promised to send the statements as a regular basis but would only send me statements of last months. This led to delay in certain payments and they started levying late payment charges to me, arguing that they dispatch the statements to my email regularly. However, I don'y access email statements given the complexity of accessing them using some kind of complicated password. Since last 6 months they have been levying latepayment charges to my credit card. I always make payments for the amount I have expensed minus the late payment charges and the surcharges and interest they have been building on unpaid late payment fee. I request you to please resolve this issue. I don't wish to cancel the card, but if HSBC bank fails to provide me with due services, I will have to do that. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

N.P. sahu

from Mumbai, Maharashtra

Dear Sir
This is to bring to your kind notice that the promoters engaged by your bank at Spencer, Inorbit Mall are adopting malacious methodology to trap the customer coming to SPENCER and isuueing credit card making fool of them. On 10th Dec I was also victimised by one of your promoter apponted by you. When I realised that something is wrong as I have given all my documents which is not required for issuing a spencer card. Than I contacted immediately to the person concerned mr. Tantu Mandal whose mobile no is [protected]. He appologiged for the same and promised me to return the document the next day. To your surprise till now on 15.1.2010 at 1.30PM, I have not received anything. Whether due this cheap attitude of some promoters to get some commission from the bank are damaging of two reuted organisation HSBC and SPENCER. May I request you kindly take action against these people and to stop this cheap business. Please reply me at the earliest.
Sincerely
Dr.N.P. Sahu

deep gupta

from Mumbai, Maharashtra

i m hsbc customer since last few years holding a gold credit card. in last months bill i have been charged 2k rs for anuual fees which i never been charged earlier after this 4 times service tax been charged i dont know why but its there in the statement when i call hsbc ph.lines than i didnt got any satisfieng reply from hsbc representative bcos he also did not have sufficient knowledge abt the same its shame on such a big bank which have millions of customer but have a very poor staff when i ask for clarification than hsbc representative said that he will make a reversal of the said amount which is 2000 rs as well as service tax also.
i want hsbc to take an action on above query make all the reversal of amount latest by tomorrow or i will be happy to discontinue services with hsbc bank.inst the hsbc bank.