Hi
Hope you are doing good.
I am a credit holder of HSBC Bank. I had a good credit card history
Unfortunately my card got lost/stolen.When I realised it I immediately blocked the Card. Now when I logged in online, I could view there was some transaction over it, at once I called up them and asked them to raise a dispute over it. But due to their ambiguous and incordial handling of this issue, I was finally able to raise a dispute within 20 days of the transaction and I have the confirmation of it by mail.
They told me it takes 30-45 days for its process. Now after 30 days, on constant asking for the status I was told that they cant chargeback the member bank and they are considering it as MBB(Misuse before blockage) instead of dispute
Now they are saying that I have to pay the amount.
But I havent authorized the transaction . I should not be liable . Again inspite of dispute process being on they have charged interests over it.
Contacting them has been a harassment for me. Can you please help me with your expert advice. What is the RBI guideline of the above issue? You can mail me for any clarification.
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