[Resolved]  HSBC — being tortured by HSBC

Dear Sir,
I had lost my credit card on 16th DEC'07. After getting it noticed, I got the card blocked but before that, around 16,000 rs shopping had been done. The things happened after that are here in brief:
1). I had submitted, with HSBC, a copy of FIR,application form (for doing the needful) & dispute letter,indicating all the transations with amount & exact time, as instructed by HSBC CC.
2). CC that ime said that investigation will be carried out with the respective merchants & it would take around 45 days.
3). I did wait for sometime , then i contacted the officer of fraud deptt in HSBC, sec-18, Noida. The exact words, he said that time, were" I am the investigation officer & no investigation is carried out in such cases, I can only provide you with all the details regarding the dispute transaction"(**Contadiction 1). He also said "Sir, individualy these are not that much big amounts for merchant will match the signatures on credit cards"(irresponsible statement)
4) Then, I finally log an application with HSBC CC on 16th JAN'07 for providing me with the charge slip of one of the dispute transactions, it was promised that the same would be reaching to me within next 10 working days.
5)this is for your info that till date i haven't received tha charge slip & i have called many times after 16th JAN, but HSBC has been making false excuses for the same.
6)one more thing to be noted is that, in fact, once when i called HSBC CC, one of the CC executive even said "Sir, through calling customer care, you can't apply for the charge slip"(**contradiction2). This contradictory statement,i have heard two times.

So from the above given details it is clear that i am being tortured by HSBC, they are just making interest by delaying the processing.