[Resolved]  HSBC Cards, Tata - Aig — Policy cancellation

As sent to HSBC Credit Cards deptt.:-


Sir,

My credit card no. is [protected].

I took two policies through your card promotional campaign from Tata-AIG namely :-
1. IRHC [protected] - Rahul Kumar, policy taken on 13 Feb 2008.
2. IRHC [protected] - Ranjana Bharti. policy taken on 14 Feb 2008.

I took policies through my HSBC Credit Card with transaction ID:-
1. MCIT-[protected] - FOR RAHUL KUMAR AMOUNT Rs. 6711/- dated 13.2.2008
2. MCIT-[protected] - FOR RAHUL KUMAR amount Rs. 4162/- dated 14.2.2008

I was told that I will receive my policy documents within 15 days, with an option to either continue the policies or cancel them if the policies does not suit my demands, the date would be counted after receiving the documents.

I was also intimated that I will have time of 15 days for either to accept or to deny the policy for which I will not be charged any amount if I cancel them within 15 days of receiving the documents.

I didn't received my policy papers within stipulated time frame and thereafter I enquired with them many times. I was told that my policy got returned when it was sent by DHL courier. Thereafter I requested for cancellation of my above mentioned policies with reference no[protected] dated 2nd April 2008 due to non-receipt of policy papers after many days of deduction of amount from my HSBC Card.

ON 8.4.2008, I received two SMS on my mobile No. [protected] stating that a sum of 25% on each policy has been deducted due to cancellation of policies. I appealed them many times for fraudelently deduction of 25% of policy amount and requested to kindly look into the matter and redeem the charges imposed on me due to cancellation of my policies because of non-receiving of policy documents after a long period and the clause of 25% charge of cancellation mustn't apply in my case since I have not receive the policiy documents till date and hence the above mentioned clause doesn't apply in my case.

My grievances with you is that every month an installment amount of Rs. 335.55 and Rs. 208.10 is deducted as installment of my policy amount which has already been cancelled. I tried to talk to your telecallers many times but they failed to reply satisfactorily. Everytime they told that they will talk to higher authority and revert back to me afterwards which hasn't happen till date. I wanted to know that when the policy has been cancelled :-
(i) Even if 25% amount of policies is still debited, the account may have been closed by date. Else what is the status of the policy account and how much money will I have to pay?
(ii) Why i have not been responded by your side satisfactorily. Either your line gets cuts or no-one replies even if i am put on hold for hours.

YOU are kindly reqested to see into the matter and settle the problem.

Rahul Kumar,
O/o Pr. CCA, CBDT, 9th Floor, LOk Nayak Bhawan, Khan Market, New Delhi 110 003.
Tel : [protected].
I will be highly oblised to you for this.

Thanking you,

Rahul Kumar
Contact No. [protected].
Dated : 7.4.2008.
Policy Nos:-
1. IRHC [protected] - Rahul Kumar, policy taken on 13 Feb 2008.
2. IRHC [protected] - Ranjana Bharti. policy taken on 14 Feb 2008.