HSBC Credit Card — False commitment and Misbehaving

Dear Sir/Madam,

I am Sujay Sarkar credit card holder of your HSBC Bank & my card no. is [protected].

I want to settle my account, I received a call from Mr. Avnit (Delhi[protected] he told me that you have to pay Rs. 5000/- to settle your account on that I asked him to collect the amount from Indore on that he said that it is not possible to collect it from Indore, either I can receive the letter from Mumbai, Delhi or Ahemdabad. Then I told him that he can collect the amount from my brother who is in Ahemdabad and hand over the letter to him. After that an executive gone there to collect the letter but without any letter, on that I asked Mr. Avnit why the letter was not handed over then he told that it would take 1 day to reach the letter in Ahemdabad, & he said that you pay Rs. 3000/- now & pay remaining Rs. 2000/- after receiving the letter, on his commitment I asked my brother to pay Rs. 3000/- to the executive from Info vision having receipt no. 0566352 on 28/01/2009. But after that several days gone I didn’t receive any call or letter from Mr. Avnit.

On 21/03/09 again I received a call from Mr. Avnit[protected] he told me that I can collect my letter from Indore Branch from Mr. Devesh Mehta. When I reach there and gave Mr. Mehta the remaining amount of Rs. 2000/- he refused to take it & told me that I have to pay full amount Rs. 5000/- on that I explain him that I had already paid Rs. 3000/- & remaining amount of Rs. 2000/- to be paid on that he said that I should talk to Mr. Avnit.

22/03/09 Mr. Avnit called me and said that I have to pay full amount of Rs. 5000/- because my letter got expired on that I asked him why I will pay full amount when I had already paid Rs. 3000/- & if my letter got expired why he didn’t let me know & why he made me false commitment on that he started shouting on me and starts misbehaving which I never expects from HSBC Bank executive, he also threatened me that they will file a case against me under section 138 & said that if you will not pay this amount then you should be going to pay 10000/- to 15000/-.

On 28/03/09 again I received a call from Mr. Avnit and again he started shouting on me & said that why you will not pay the full amount on that I said Mr. Avnit if this incident happens with you what you would do on that he transferred the line to Mr. Jatin, he told me that you will pay Rs. 2000/- but you will get your letter after 4 days, which I refused to do.

Now Mr. Avnit from Delhi is harassing me every day from[protected] to 8 times daily). I never expect such an incident happens with a bank of high reputation. Now I am helpless, kindly suggest me what should I do.

Thanks & Regards
Sujay Sarkar
[protected]