[Resolved]  HSBC Credit Card — Getting cheated by HSBC Credit card

Now a days credit card banks started cheating their customers. Sir pl. go through the series of correspondence between HSBC bank and myself. details are attached with this mail.

Requesting your kind intervention to get me out of this mess.

prafulla d mahulikar

[protected]

******Attachement*****

[My Query]
----- Forwarded message from [protected]@bheledn.co.in[1] -----
Date: Thu, 05 Mar 2009 16:40:14 +0530
From: "PRAFULLA D MAHULIKAR " <[protected]@bheledn.co.in[2]>
Subject: Breaking relationship with HSBC credit card ([protected])
To: [protected]@hsbc.co.in[3]

I am your credit card holder from aug 2007. I feel sufocated with HSBC bank and have following complaint.

1) I am not getting statements whenever I use credit card, so that you can charge penalty.

2) Last 3 months and this months also I did not receive any statement(neither postal nor electronic media)
even giving complaint four times to 4 different HSBC caller's. They asks bill amount without statements.
Last time I dropped a cheque of 13000/- without bill and wrote a letter along with cheque. Checque has been
withdrawen but no reply for statement.

3) Your phone caller are aurogant people.

4) I will get a bill statement when there is no amount outstanding.

5) Even there is no grievences redressal email id on the statement. Most of the credit card bank like Standard
chattered are having. To find this address I had to login to your webside.

6) In view of above I do feel of getting cheated and would like to discontinue your credit card services.
I do not want to pay any amount because you would have charged lot of penalties and interests by your mistakes,
but as a gentleman I will not do that.

7) I am breking your credit card into pices and sending to you with hard copy of this mail. You pl.send bill
statement via any media.

regards

prafulla d mahulikar

==========

[Acknoledgement from HSBC]
----- Forwarded message from [protected]@hsbc.co.in[4] -----
Date: Thu, 5 Mar 2009 19:14:31 +0800 (HKT)
From: "HSBC INDIA NET" <[protected]@hsbc.co.in[5]>
Subject: Breaking relationship with HSBC credit card ([protected]) (KMM3170091I123L0KM)
To: "PRAFULLA D MAHULIKAR" <[protected]@bheledn.co.in[6]>

Dear Customer

This is an acknowledgement for your message received by HSBC India. We
will reply to your email shortly.

==========

[Reply from HSBC]
----- Forwarded message from [protected]@hsbc.co.in[7] -----
Date: Fri, 6 Mar 2009 21:22:07 +0800 (HKT)
From: "HSBC INDIA NET" <[protected]@hsbc.co.in[8]>
Subject: Your HSBC Credit Card ****6227 (KMM3182510I123L0KM)
To: "PRAFULLA D MAHULIKAR" <[protected]@bheledn.co.in[9]>

Dear Mr. Mahulikar,

Reference Number: [protected].

1) We refer to your email message dated 05 March 2009 regarding your
credit card statement.

We take this opportunity to inform that to enable our customers to
receive their statements on time, we use the "Business Post" facility of
Indian Postal Service, which guarantees timely delivery. However, due to
some unforeseen circumstances, there may be a delay in receiving
statements. We regret for the same.

Further, we request you to contact our Customer Service Officers incase
you do not receive your card statement within twelve days from your
billing date which is eighteen of every month.

A complete list of our phonebanking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm[10]

Alternatively, you can obtain your balance, minimum payment due and
payment due date by accessing any of the HSBC ATMs in the country.

We are glad to inform you about the E-statement facility which is now
being offered to Credit Card customers. We request you to register for
our internet banking services to avail this facility. Once this option
is selected you will receive your statement on the day it is generated,
thus avoiding postal delays and statements being misplaced. We will
appreciate if you would register for the same.

We have arranged to dispatch the duplicate paper statements from
December 2008 to February 2009 to your mailing address as updated in our
records and the same will be delivered to you within seven working days.

According to the statement generated on 18 February 2009 the total
payment due is INR 17, 531.05 and the payment due date is 12 March 2009.
We request you to effect payment towards the same to avoid the levy of
any incremental charges to your card account.

2) We would like to inform that in case you are not satisfied with the
service or response you can write to the address mentioned below with
your query:

Please write to

Mrs. Sathya Srinivasan,
Nodal Officer,
The Hongkong and Shanghai Banking Corporation Limited,
No. 96, Dr. Radhakrishnan Salai,
Mylapore,
Chennai - 600 004.

Email: [protected]@hsbc.co.in[11]

You will receive a response within a period of 7 working days of Mrs.
Srinivasan receiving your complaint.

OR

You may contact the Nodal Officer Team at the following contact number
between 09:30 AM to 06:00 PM, Monday to Friday.
Ph: +[protected]

Please quote the reference number (if any) pertaining to your earlier
contact with the Bank on the same issue, in all your interactions with
the Nodal Officer Team and above.

3) We request you to revert confirming blocking the card for security
purposes in case you have destroyed the same.

Further, in the interest of security and to maintain confidentiality, we
request you to not to mention your credit card number in any e-mail as
it is an unsecured form of communication.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Nabeela Ali
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
===========

[My Query]
----- Forwarded message from [protected]@bheledn.co.in[12] -----
Date: Fri, 06 Mar 2009 20:02:20 +0530
From: "PRAFULLA D MAHULIKAR " <[protected]@bheledn.co.in[13]>
Subject: Re: Your HSBC Credit Card ****6227 (KMM3182510I123L0KM)
To: "HSBC INDIA NET" <[protected]@hsbc.co.in[14]>

Sir/madam

Your reply is not satisfactory due to following reasons:

1) You have not mentioned minimum ammount due and telling me to do something else to achieve that.

2) You smart enough to regret the delay in not receiving the statements (Actually it is sending and not receiving).
The term "DELAY" ensures delevery of statements late (how many days?), but I am confirming I did not receive from
last three months (delay cannot justified for 3 months). Whenever amount was to be paid 0.00 RS, I was receiving the
same . Can you give me audited documentary prove and explain me why? Your executives were also regreting the same way
during telephonic talk but because of your fault I had to pay the penalties. Now also I have to pay the penalty till I
receive the statement. earlier Iwas putting the cheque at least eight days before 12th of the month, but you were showing
in the next statement one day late with penalties for late charges. This is accumulative unhappiness I am expressing.
Small mistakes can be forgiven. I am also holding a responsible post in big organisation having M. Tech qualification.
I know very well what is buisiness, but you are doing it in dirty manner.

3)You are sending duplicate copy of the statements (again chargeable) of which I did not receive original one.

4) Everybody will not have sufficient time all the time to follow other alternatives of which you are taking due advantage.

5) Please take this mail as to do whatever neccessary to discontinue the card services. I do not want to renew it again
for which date is august 2009. Please do not send a card again to me, otherwise I will have to take this matter to higher
up including TV show "Paheredaar".

All the best for your business.

An unhappy customer

Prafulla D Mahulikar
===========

[Acknoledgement from HSBC]
----- Forwarded message from [protected]@hsbc.co.in[15] -----
Date: Fri, 6 Mar 2009 22:37:18 +0800 (HKT)
From: "HSBC INDIA NET" <[protected]@hsbc.co.in[16]>
Subject: Re: Your HSBC Credit Card ****6227 (KMM3183151I123L0KM)
To: "PRAFULLA D MAHULIKAR" <[protected]@bheledn.co.in[17]>

Dear Customer

This is an acknowledgement for your message received by HSBC India. We
will reply to your email shortly.

===========

===BUT REPLY NOT RECEIVED===

===========

[Again My Query]
----- Forwarded message from [protected]@bheledn.co.in[18] -----
Date: Sat, 21 Mar 2009 12:54:49 +0530
From: "PRAFULLA D MAHULIKAR " <[protected]@bheledn.co.in[19]>
Subject: Re: Your HSBC Credit Card ****6227 (KMM3183151I123L0KM)
To: "HSBC INDIA NET" <[protected]@hsbc.co.in[20]>

Sir/Madam

No reply yet?

After so much follow up I received long pending 3 months bill statement that too zerox copy.

Followings are the comments on the bill.

A) bill dated 19nov08 to 18dec08

1) I have not received the bill statement at proper time because you have not sent it.

2) I paid 13000.00 check blindly but bill was 13484.53. I could have paid entire ammount if I would have received
the bill as 13484 and 13000 no much different and avoided penalty and interest.

B) bill dated 19dec08 to 18jan08

1) I have also not received this bill statement at proper time because you have not sent it.

2) I was not awaire of old dues and thought I would have paid entire ammount because of non availabilty of old bill statement.

3) So whatever penalty and interest is not valid

4) 17 JAN finance and service taxes are duplicated, so your bill statements are biased and not errorfree.

C) bill dated 19jan08 to 18feb08

1) I have also not received this bill statement at proper time because you have not sent it.

2) I was not aware of old dues because of non availabilty of old bill statements.

3) So whatever penalty and interest is not valid

4) 12 feb and 18feb service taxes are duplicated, so your bill statements are biased and not errorfree.

In view of the above discrepancies and intentional neglegence from your end, I am not going to pay the
penalties and interest that you have charged in all three bills. I can pay only the amount I have used for buying.

Therefore you are requested to prepare and send me the original new bill for the amount I have used for
buying purpose reverting back all the penalties and interests.

regards

Prafulla D Mahulikar

[Acknoledgement from HSBC]
----- Forwarded message from [protected]@hsbc.co.in[21] -----
Date: Sat, 21 Mar 2009 15:35:06 +0800 (HKT)
From: "HSBC INDIA NET" <[protected]@hsbc.co.in[22]>
Subject: Re: Your HSBC Credit Card ****6227 (KMM3320302I123L0KM)
To: "PRAFULLA D MAHULIKAR" <[protected]@bheledn.co.in[23]>

Dear Customer

This is an acknowledgement for your message received by HSBC India. We
will reply to your email shortly.
==========

[REPLY FROM HSBC]
----- Forwarded message from [protected]@hsbc.co.in[24] -----
Date: Sun, 22 Mar 2009 18:37:28 +0800 (HKT)
From: "HSBC INDIA NET" <[protected]@hsbc.co.in[25]>
Subject: Your HSBC Credit Card**** 6227 (KMM3330252I123L0KM)
To: "PRAFULLA D MAHULIKAR" <[protected]@bheledn.co.in[26]>

Dear Mr. Mahulikar,

Reference Number[protected]

We refer to your email message dated 21 March 2009 regarding your HSBC
credit card.

As per statement dated 18 February 2009, your outstanding was INR
17531.05 and due date for the same was 12 March 2009.

Your account has been levied with a late payment fee due to delay in
receipt of this payment. This has been illustrated in the Credit Card
Services Guide shared with you at the time of card issuance.

?With effect from 05 March 2009, the Late Payment Fees will be revised
to 50% of Minimum Amount Due( subject to a minimum of Rs. 400 & a
maximum of Rs. 750 per month?.

As a service gesture, we have reversed the late payment fee of INR
800.00 along with the service tax levied and the credit will reflect in
your ensuing statement.

We are sorry that we cannot reverse the finance charge levied towards
your card account, Interest - free credit is available if the entire
billed amount is settled by the payment due date. If part payment/no
payment is received by the due date, the outstanding amount from the
date of the statement attracts finance charges at the rate of 3.1% per
month for Gold credit card and 3.2 % per month for Classic credit card
respectively.

Additionally, all new transactions also attract a finance charge from
the date of posting into the account once the account uses the extended
credit facility. The finance charge is debited on the last day of the
billing cycle and is applied using the "average of daily balance"
method.

Your Credit Card statement is generated on 18 of every month. While
generation and mailing of the statements are controlled at our end,
there may be instances when you receive a statement late to your mailing
address due to unforeseen postal delays. If you do not receive your
statement within 12 days from your billing date, please contact our
Phone Banking Service on the telephone number on the reverse of your
Credit Card.

HSBC also offers e-Statement facility for credit card customers;
statements will be available on your secured Internet Banking id for
your view anytime. You can view your statement without any delay on the
day it is generated.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Priyanka Chatterjee
Customer Service Executive
The Hong Kong and Shanghai Banking Corporation Limited
==========

[MY QUERY]
----- Forwarded message from [protected]@bheledn.co.in[27] -----
Date: Sat, 28 Mar 2009 14:46:18 +0530
From: "PRAFULLA D MAHULIKAR " <[protected]@bheledn.co.in[28]>
Subject: Fwd: Re: Your HSBC Credit Card ****6227 (KMM3183151I123L0KM)
To: [protected]@hsbc.co.in[29]

pl. send me this month statement after reverting penalties and interest charges.
I am ready to pay whatever I have spent only. Already I was victim for your penalties
and interest charges and paid too but came to know late regarding your style. I am
presently at outstation and will be most of the time.Your mr. vishal called me from
this no[protected] and used unparliamentry words. This is not healthy sign.
If this issue not closed this month then I am going to take up this issue any level
including tv channel. you have not given pointwise replies whatever mails I have sent to you.

Neither I have approched for your credit card and nor now I am interested.
somebody from your side stood in front of 2000 employee company gate and gabbed this
aportunity. i will not allow this in future.

regards
=============

[ACKNOLEDGEMENT FROM HSBC]
----- Forwarded message from [protected]@hsbc.co.in[30] -----
Date: Sat, 28 Mar 2009 17:27:41 +0800 (HKT)
From: "HSBC INDIA NET" <[protected]@hsbc.co.in[31]>
Subject: Fwd: Re: Your HSBC Credit Card ****6227 (KMM3392188I123L0KM)
To: "PRAFULLA D MAHULIKAR" <[protected]@bheledn.co.in[32]>

Dear Customer

This is an acknowledgement for your message received by HSBC India. We
will reply to your email shortly.
=============

[REPLY FROM HSBC]
----- Forwarded message from [protected]@hsbc.co.in[33] -----
Date: Sun, 29 Mar 2009 15:57:32 +0800 (HKT)
From: "HSBC INDIA NET" <[protected]@hsbc.co.in[34]>
Subject: Your HSBC Credit Card ****6227 (KMM3400195I123L0KM)
To: "PRAFULLA D MAHULIKAR" <[protected]@bheledn.co.in[35]>

Dear Mr. Mahulikar,

Reference Number:[protected]

1) We refer to your email message dated 28 March 2009 regarding payments
and fee that are incurred on your HSBC Credit Card.

We take this opportunity to inform that late payment fee is levied due
to delay in receipt of payment. This has been illustrated in the Credit
Card Services Guide shared with you at the time of card issuance.

?With effect from 05 November 2007, the minimum Late Payment Fee on HSBC
Credit Cards is INR 400 or 30% of minimum amount due (the higher of,
subject to a maximum of INR 600)?.

Further, the minimum payment due each month is 5% of the closing balance
indicated on your statement.

Finance charges will apply when there is part payment / non receipt of
payment against the outstanding balance and this charge is calculated on
the total value of the outstanding balance from the date of the
transaction at the prevailing rate of interest as decided by the bank
from time to time and these charges are debited to the account on the
last date of the billing cycle using the ?Average of daily balance
method?.

All new transactions will also attract a finance charge from the date of
transaction once the ?extended credit facility? has been availed.

As a one time service gesture, we have reversed the late payment fee of
INR 400.00 levied and the credit will reflect in your ensuing statement.

We regret our inability to reverse any further charges levied as the
same is due and payable. Please make complete payment towards your card
outstanding on or before the payment due date to avoid levy of finance
charges and late payment fee.

For a full listing of our revised tariffs you can visit the below URL:

https://www.hsbc.co.in/1/2/personal/credit-cards/credit-cards-service-gu[36]
ides-and-tariff-sheets

2) We would like to reiterate that non-receipt of statement would not
affect cardholder?s obligations and liabilities as mentioned in the
cardholder agreement. Hence the incremental charges on your account are
valid.

3) Please note that whenever the Bank offers credit facility to its
customers, we offer a Card Service Guide detailing the repayment
process, tenure and periodicity of repayment. However, if you do not
adhere to repayment schedule, a defined process in accordance with the
laws of the land will be followed for recovery of dues. The process will
involve reminding you by sending you notice or by making personal visits
/ phone calls and / or repossession of security, if any.

Our collection policy is built on courtesy, fair treatment and
persuasion. We believe in fostering customer confidence and long-term
relationship.

In order to avoid the collection calls, as an effort of the bank in
recovery of dues, we request you to please effect a minimum payment
towards your credit card outstanding balance regularly.

The total outstanding in your card account is INR 17, 863.50 as on date.

Please feel free to write to us for further clarification.

Yours sincerely,

Nabeela Ali
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited