HSBC Credit Card — Dishonour of Setlemen Agreement

Issue

Credit Card account Settled with Mutual Agreement and Payment made to Bank for the Outstanding Dues through Post dated Cheques Issued in advance,and Acknowledgment Receipts received for the same as advised the Banks Debt Mangement Executive

Violation of the Settlement agreement -

Non closure of the credit Card account ,Fraud and Harassment on Part of HSBC

A) Unsatisfactory Reply And No Clarification provided by HSBC on the reason as to why the Settlement was NULL and Void
B)Undaunted Harassment and threatening calls and personal Visits being made by the Bank Management Executives

With repeated calls and Emails sent to the Banks Complaints Department and the Nodal Officer of HSBC in regards with closing the credit card account and Updating the same with CIBIL.However,HSBC has had a very casual approach towards resolving the ongoing issue ,with no justified reason nor satisfactory explanation provided .

Replies received are only a series of denials and excuses on why the settlement agreement was supposedly null and void

The explanation received after almost one month of follow up emails on the Issue was :

HSBC claims that the payment received was not as per the settlement agreement date mentioned,However the the post dated cheques were issued and the equated monthly instalment of the settled dues was calculated and advised by the Banks Debt Mangement Executive,who in turn provided the acknowledgement receipts and the settlement letter which was misprinted with the actual date of the settlement cheques issued ,which clearly was a preplanned Intention and Conspiracy on part of the Bank to dishonour the Settlement agreement.

With now the latest reply received from the Bank claims that they have no record of one of the post dated cheques which has not been credited to the Credit Card account towards the settlement Dues .

Harassment and Fraud on part HSBC
Outstanding Statements and the account referred to CIBIL, even after Honoring the Settlement agreement

Harassment and Mental torture by the Banks Debt Management Officers through Numerous threatening calls and Personal visits violating guidelines prescribed by the RBI