Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Credit Card — Late payment charges

Vivekanand Ramkrishna Metkar

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Dear Sir/Madam,

I dropped the cheque in the skypack dropbox inThane on 27th March 2010, well in time, towards the payment of the monthly credit card statement due on 1st April 2010.I also provided the cheque details to the phone banking officers.
HSBC started calling me on my mobile phone when they did not receive the cheque upto 3rd April 2010 and clarified that the cheque could have been misplaced. On 3rd April 2010, they instructed me to stop the cheque payment in order to avoid the possible misuse and asked me to re-issue another cheque. I immediately instructed my bank (SBI) to stop the cheque payment and issued another cheque. HSBC SMSed me on 4th April that received my first cheque and later SMSed me that the cheque was dis-honoured. On 5th they received my second cheque.
After this events, when I got my statement, I found that HSBC has charged me Rs.1248/- towards the late payment fee & finance charges.
I have been using HSBC card since 1998 and been very punctual in making payments. Despite my repeated request of reversal of these charges for no fault of mine, HSBC has not considered the complete reversal.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

manoj sona

from Mumbai, Maharashtra

HSBC Credit Card India — Late Payment Charges

IN AUGUST 2009, I HAD PAID WITHIN DUE AND BANK CHARGED ME LATE PAYMENT CHARGED.
SAME THING IN SEPT 2009 WHEN I HAS PAID IN 4TH SEPT AND CHQ CLEAR ON 8TH SPET IN MY BANK AC , HSBC STAFF CALL ME FOR PAYMENT ON 9TH AND SMS FOR PAYMENT ON 8TH SEPT 209

THIS MEANS HSBC NOT PROPERTY ACCOUNTED PAYMENT RECEIVED STATMENT AND CHARGED FOR LATE PAYMENT FROM CONSUMER

PL DO NEEDFUL & OBLIGE

THANKS

MANOJ SONAWANE

manoj sona

from Mumbai, Maharashtra

yes it happend

B.Subramanyam

from Bhimunipatnam, Andhra Pradesh

actual purchase amount Rs.1010/-in the month march'09 but i am not received any statemnets upto June'09. after receiving the statement i shocked the payment outstanding including late charges, immediately i have contacted customer care executive regrading this. the customer executive given promise to reversal of the late charges if you paid the actual purchase amount of Rs.1010/- by way of cash immediately.So immediately i have paid the amount by cash. after that i am not received any satement. again after two months gap i have received statement agains i was shocked they charged late payment. This bank they are accumulated the late payment charges. Again i contacted the executives now they telling it is not possible to reverse the late payment charges.They misguing the people and bluffing the customers.This word if they say at the time of my payment i can think and pay now it is more than the actual payment . evey month they are adding the late payment charges i have all evidences of customer care exective discussion regarding the late payment charges - i.e name of the executive and date of discussion. So kindly do the needful in this r egard

hsmaan

from Mumbai, Maharashtra

I have closed HSBC credit card No-[protected] on dec2009 but till today i recieve a statement adding Rs 500 as late payment charges every month i called several times to call centre and last month they told me that there is Rs 76 balance as pricipal which i had immediately cleared but again i recieved statement which shows Rs 3500 as balance
When i ask them how they can charge late payment when the card is closed they say till the time you clear all late payment charges this will not be stopped
So this 3500 is late payment charges 500 * 7 months

I request you to help me in sorting out the issue

Harinder
[protected]