HSBC Credit Card — regarding over limit of my credit card

Address:

North Delhi, Delhi

Dear sir my self sandeep khatri and i have a hsbc credit card i used this card last month for 17000 in sargam electronics Narela,thereafter i did make a call to hsbc customer care for making installment of 17000 used but the authorised person at hsbc call centre said that we r unable to make installment of amount that us used by u bcs i have a credit limit in my card is 17000 and hsbc`s calll centre person said that there is no any facility in ur card to mke installment, then i said ok, and then one day a i had a call frm hsbc bank credit card department that ur card had over limit u have to make a deposit 5765 in our credit card ur card limit has reduced to 12000 other wise u willbe charged for overlimt, I want to ask that jab mere credit card ki limit 12000 hai n maine 17000 use kiye hai to main 5765 kyon bharooo and there is no any email, phone, massage regarding credit card reduced limit. so plz solve my issue as soon as possible.I will make my all payment in time.
MY NAME IS - SANDEEP KHATRI
CREDIT CARD NO. - [protected]