HSBC Credit Card — Wanted to Close the account

HSBC Credit Card — account could not be closed

Regarding: The request of credit card ([protected]) account closure not being executed by billing department.

Dear Sir,
I had requested for the above stated account closure due to non-availability of cheque pick-up facility in Gurgaon, Haryana since it’s almost impossible for me to drop a cheque at the HSBC ATM every time.

Many times I called up HSBC call center and requested the same. Everytime I have been assured that you need not to close your account & the collection person will visit, but no one came.

Some days after, I have been advised to contact some numbers in Noida & Mumbai to get my account closed. Almost every time I have been put in a number loop game & I kept calling to those numbers and the person gave me different billing agency numbers.

Days have gone & I didn’t receive any statement or communication from HSBC. I thought that my account has been closed & that’s why I’m not getting the statements & was happy.

But since last 3 months, I’m again receiving the statements for the same account with interest & late payment fee only without any principal outstanding. When I once again called up your call center, they told me that my card account has been closed as per the HSBC bank data but they were not sure about the reason of the statements from the billing agency.

Again I have been asked to contact certain numbers of the billing agency in Noida & after that in Mumbai. This time I’m completely not ready to once again contact the billing agency for the same. If I’m the customer of HSBC, then it’s the responsibility of HSBC to assure all the things for closing the account & I shall not be responsible for any dues thereof.
I request you to please look into the matter and resolve the case at your earliest.

This is the E-mail address where you should send your full complaint to Mr Gannesh Bharaadhwaj, he is head of personal Banking for HSBC in India. [protected]@hsbc.co.in
If he will not help you please contact me and I will help you.

Take a look at the front page of the Citywire Money website - http://citywire.co.uk/money/exclusive-hsbc-s-indian-compensation-battle/a521913?...⇄

I once again attended AGM on the 27 of May 2011 where again I stated my concern about HSBC India and its behaviour towards their customers.

You may first like to go to HSBC AGM, go to questions and answers 40:11 min's in then go to Resolutions 19:02 min's in. As you will see Mr Flint could not get his facts right or was he misleading shareholders or was this just another weakness by the Chairman. The information the Chairman gave about customers complaints in India was not totally true.

This link is the evidence and please see for yourself the behaviour of the Chairman of HSBC PLC.
http://www.thomson-webcast.net/uk/dispatching/?event_id=eca849a680d030eb64ea1277...⇄


The Chairman stated that is was a invidious irritation to customers when they were registered on CIBIL.

It is not an invidious irritation, it prevents a person from borrowing from any other lender, it has a very serious impact on that person and their lives.

Did the Chairman trivialise their complaints or was he trying to belittle the complainants in India?

Kind regards


Michael Mason-Mahon
Mobile: 0044 [protected]
E-mail: [protected]@aol.com